Chatling and Chat Thing are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. Both platforms offer tiered pricing and usage plans, but they differ significantly in their cost structures and capabilities.
Chatling charges $16 per 1,000 tickets or chats, with plans ranging from a free tier allowing 100 chats per month to an Ultimate plan at $99 per month for 20,000 chats. Chatling includes analytics and insights, and email lead capture but does not support human handover or an AI email assistant.
Chat Thing, on the other hand, is priced at $13 per 1,000 tickets or chats and offers a broader range of usage tiers, from a free plan with 80,000 message tokens per month to an Enterprise plan at $299 per month for 120,000,000 message tokens. Similar to Chatling, Chat Thing provides analytics and insights, and email lead capture, but also lacks human handover and an AI email assistant. This makes Chat Thing potentially more scalable for businesses with higher message volumes.
| Feature | Chatling | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $13 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets. Each offers a range of features, pricing plans, and capabilities aimed at improving customer service efficiency.
All three platforms—Chatling, Chat Thing, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a functionality not available with Chatling or Chat Thing.
Chatling offers three pricing tiers: Free, Pro at $35/month, and Ultimate at $99/month. Chat Thing has a broader range of pricing plans starting from Free, Basic at $14/month, Standard at $49/month, Pro at $99/month, and Enterprise at $299/month. My AskAI offers Essentials at $60/month, Pro at $99/month, and Enterprise plans that are priced on application. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chatling charges $16, Chat Thing charges $13, and My AskAI charges $99. This makes Chat Thing the most cost-effective option in this specific aspect.
Chatling’s usage tiers range from 100 chats per month on the Free plan to 20,000 chats per month on the Ultimate plan. Chat Thing offers usage tiers based on message tokens, starting from 80,000 tokens per month on the Free plan to 120,000,000 tokens per month on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 conversations per month on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Chatling or Chat Thing.
All three platforms offer conversation analytics and insights, providing valuable data to help improve customer interactions.
My AskAI includes an AI Email Assistant feature, which is not present in Chatling or Chat Thing. This can be particularly useful for automating email responses and enhancing customer communication.
All three platforms—Chatling, Chat Thing, and My AskAI—support email lead capture, helping businesses to gather and manage customer leads effectively.
Chatling and Chat Thing have specific content limits based on their pricing tiers. Chatling offers up to 65,000,000 characters on its Ultimate plan, while Chat Thing offers up to 120,000,000 storage tokens on its Enterprise plan. My AskAI provides unlimited webpages and documents across all its plans, which are updated automatically.
Chatling allows up to 53 chatbots on its Ultimate plan. Chat Thing offers up to 50 chatbots on its Pro plan and unlimited chatbots on its Enterprise plan. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on its Enterprise plan.
None of the three platforms—Chatling, Chat Thing, and My AskAI—offer a hosted help centre.
Chatling includes a chatbot flow builder, a feature not available in Chat Thing or My AskAI.
Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers a broader range of integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Z
