Chatling and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a tiered pricing model with plans ranging from a free option for up to 100 chats per month to an Ultimate plan at $99 per month for 20,000 chats. The cost per 1,000 tickets/chats is $16. It includes features such as analytics and insights, and email lead capture, but lacks human handover and an AI email assistant.
In comparison, Chaindesk also provides a tiered pricing structure, starting with a free plan for 100 message credits per month and scaling up to an Enterprise plan at $499 per month for 100,000 message credits. The cost per 1,000 tickets/chats is slightly lower at $13. Chaindesk includes features like human handover, analytics and insights, an AI email assistant, and email lead capture. These additional capabilities and a broader range of pricing plans position Chaindesk as a more versatile option for businesses with varying customer support needs.
| Feature | Chatling | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $13 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and assisting support agents. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms, Chatling, Chaindesk, and My AskAI, offer robust AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and productivity.
Chatling offers three pricing tiers: Free ($0/mo), Pro ($35/mo), and Ultimate ($99/mo). Chaindesk has four tiers: Free ($0/mo), Growth ($25/mo), Pro ($99/mo), and Enterprise ($499/mo). My AskAI provides three plans: Essentials ($60), Pro ($99), and Enterprise (Price on Application). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When considering the cost per 1,000 tickets or chats, Chatling charges $16, Chaindesk $13, and My AskAI $99. While My AskAI's rate is higher, it includes advanced features and integrations that might justify the premium for some users.
Chatling's usage tiers range from 100 chats per month in the Free plan to 20,000 chats per month in the Ultimate plan. Chaindesk offers from 100 message credits in the Free plan to 100,000 in the Enterprise plan. My AskAI's tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
Human handover is available in Chaindesk and My AskAI, allowing seamless transition from AI to human agents when necessary. Chatling does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Chaindesk and My AskAI both offer AI email assistant features, whereas Chatling does not. This capability helps automate and streamline email responses, enhancing overall support efficiency.
All three platforms support email lead capture, enabling businesses to gather and manage potential customer information effectively.
Chatling and Chaindesk have specific content limits based on their pricing tiers. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a flexible option for businesses with extensive content needs.
Chatling's number of chatbots/agents varies from 2 in the Free plan to 53 in the Ultimate plan. Chaindesk ranges from 1 agent in the Free plan to 100 agents in the Enterprise plan. My AskAI offers 1 agent with two modes (public and private) in the Essentials and Pro plans, and unlimited agents in the Enterprise plan.
None of the three platforms provide a hosted help centre, focusing instead on chatbot and AI support functionalities.
Chatling includes a chatbot flow builder, which is not available in Chaindesk or My AskAI. This feature allows users to design and customize conversation flows easily.
Chatling integrates with websites, knowledge bases, and files (pdf, txt). Chaindesk supports integration with websites, Notion, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Chaindesk connects with websites, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI provides a wide range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Chaindesk and My AskAI are GDPR compliant, ensuring they meet European data protection regulations. Chatling does not have this compliance.
None of the platforms are SOC-2 compliant, which is important for businesses needing stringent security and data protection standards.
Chatling offers 24/7 email support across all plans. Chaindesk provides community and email support in the Free plan, with dedicated support in higher tiers, and premium, tailored support in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a dedicated success manager in the Enterprise plan.
Chatling supports various AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and Claude models. Chaindesk uses GPT-4o mini and GPT-4. My AskAI offers GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
All three platforms provide API access, allowing businesses to integrate their AI support tools with other systems and customize their functionalities.
In summary, My AskAI differentiates itself by offering AI features for support agents, extensive integrations, and unlimited content limits. While its cost per 1,000 tickets/chats is higher, the comprehensive features and support options could be valuable for businesses seeking a robust AI customer support solution.
