AI customer support features comparison:Chatlingvs Botsonic

Overview

Chatling, Botsonic, and My AskAI are AI customer support tools designed to help businesses deflect support tickets. Each platform offers unique features, pricing plans, and capabilities to cater to different business needs.

AI Customer Support Features

All three platforms—Chatling, Botsonic, and My AskAI—provide AI customer support features. However, only My AskAI extends its AI capabilities to support agents, offering a more comprehensive solution for customer support teams.

Pricing Plans

Chatling offers three pricing tiers: Free, Pro at $35/month, and Ultimate at $99/month. Botsonic also has a Free plan, with Professional at $49/month and Enterprise at $800/month. My AskAI's pricing starts at $60 for the Essentials plan, $99 for Pro, and Enterprise pricing is available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Chatling charges $16, Botsonic $41, and My AskAI $99. This makes Chatling the most cost-effective option in terms of AI pricing per ticket/chat.

Usage Tiers

Chatling's usage tiers range from 100 chats/month on the Free plan to 20,000 chats/month on the Ultimate plan. Botsonic offers 100 messages (one-time) for Free, 3,000 messages/month for Professional, and 25,000 messages/month for Enterprise. My AskAI provides 200 conversations/month for Essentials, 1,000 conversations/month for Pro, and unlimited conversations for Enterprise, with an additional cost of $0.10 per conversation beyond limits.

Human Handover

Human handover is available only in My AskAI, making it a more versatile option for businesses that require seamless transitions between AI and human agents.

Conversation Analytics/Insights

All three platforms—Chatling, Botsonic, and My AskAI—offer conversation analytics and insights, helping businesses optimize their customer support interactions.

AI Email Assistant

Botsonic and My AskAI both include AI email assistants, whereas Chatling does not offer this feature.

Email Lead Capture

Email lead capture is a feature available across all three platforms, ensuring that businesses can efficiently gather and manage customer leads.

Content Limits

Chatling and Botsonic have specific content limits based on their pricing tiers. My AskAI, however, offers unlimited webpages and documents across all plans, automatically updating content limits.

Number of Chatbots/Agents

Chatling allows up to 53 chatbots on its Ultimate plan, while Botsonic's Enterprise plan supports up to 5 chatbots. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for Enterprise.

Hosted Help Centre

None of the three platforms offer a hosted help center feature.

Chatbot Flow Builder

Chatbot flow builders are available in Chatling and Botsonic but not in My AskAI.

Integrations (Content/Knowledge)

Chatling integrates with websites, knowledge bases, and files (PDF, TXT). Botsonic supports website and various file types (PDF, sitemaps, DOCX, XLS). My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatling integrates with platforms like Shopify, Squarespace, WordPress, and Wix. Botsonic has a broader range of integrations, including WhatsApp, Facebook Messenger, Telegram, and more. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, and several other customer support and communication tools.

Compliance

Botsonic and My AskAI are GDPR compliant, but only Botsonic is SOC-2 compliant.

Support

Chatling offers 24/7 email support across all plans. Botsonic provides email support for Free and Professional plans, with additional priority support and direct Slack access for Enterprise. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a Success Manager for Enterprise.

AI Models Available

Chatling supports multiple AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and various Claude and Gemini models. Botsonic offers GPT-4o mini and GPT-4o. My AskAI provides GPT-4o across all plans, with additional options for Claude and Gemini models in the Enterprise plan.

API Access

All three platforms—Chatling, Botsonic, and My AskAI—offer API access, allowing businesses to integrate their AI customer support tools with other systems and applications.