Chatling and Botsify are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chatling offers tiered pricing with a cost of $16 per 1,000 tickets or chats. It provides three usage tiers: Free (100 chats/month), Pro (5,500 chats/month), and Ultimate (20,000 chats/month), with corresponding price plans of $0, $35, and $99 per month. Key features include analytics and insights, and email lead capture, but it lacks human handover and an AI email assistant.
In contrast, Botsify's pricing per 1,000 tickets or chats is determined on a POA (Price on Application) basis, offering unlimited usage across its tiers: Do it yourself, Done for you, and Custom. The price plans for these tiers are $49, $149, and a customized plan, respectively. Botsify includes features such as human handover, analytics and insights, and email lead capture, but like Chatling, it does not offer an AI email assistant. This positions Botsify as a potentially more flexible and scalable solution, especially for businesses requiring human handover capabilities.
| Feature | Chatling | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | POA | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms offer varying features, pricing plans, and capabilities tailored to different business needs.
All three platforms, Chatling, Botsify, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Chatling offers three pricing tiers: Free ($0/month), Pro ($35/month), and Ultimate ($99/month). Botsify provides a "Do it yourself" plan at $49/month, a "Done for you" plan at $149/month, and a Custom plan with customized pricing. My AskAI's pricing starts at $60 for the Essentials plan, $99 for the Pro plan, and an Enterprise plan with Price on Application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI price per 1,000 tickets or chats, Chatling charges $16, while Botsify's pricing is on a POA basis. My AskAI charges $99 for the same service.
Chatling's usage tiers range from 100 chats per month for the Free plan to 20,000 chats per month for the Ultimate plan. Botsify offers unlimited chats across all its plans. My AskAI provides 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional $0.10 per conversation beyond the limits.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chatling does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses track and optimize their customer support interactions.
My AskAI uniquely offers an AI email assistant, a feature not available in either Chatling or Botsify.
All three platforms support email lead capture, enabling businesses to gather customer information for follow-up and marketing purposes.
Chatling has character limits ranging from 500,000 for the Free plan to 65,000,000 for the Ultimate plan. Botsify offers unlimited content across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chatling allows 2 chatbots for the Free plan, 15 for the Pro plan, and 53 for the Ultimate plan. Botsify offers 2 chatbots for the "Do it yourself" plan, 5 for the "Done for you" plan, and unlimited chatbots for the Custom plan. My AskAI provides 1 chatbot with 2 modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the platforms offer a hosted help center.
Chatling includes a chatbot flow builder, a feature not present in Botsify or My AskAI.
Chatling integrates with websites, knowledge bases, files (pdf, txt), and FAQs. Botsify's content integration details are not provided. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatling integrates with platforms like Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. Botsify supports Messenger, SMS, websites, Instagram, Telegram, and WhatsApp. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Botsify and My AskAI are GDPR compliant. Botsify is also SOC-2 compliant, a certification not held by My AskAI or Chatling.
Chatling provides 24/7 email support across all plans. Botsify offers basic support for the "Do it yourself" plan and dedicated support for the "Done for you" and Custom plans. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
Chatling offers a variety of AI models, including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Botsif
