Chatling and Aidbase are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatling offers a competitive pricing structure, charging $16 per 1,000 tickets or chats, with three usage tiers: Free, Pro, and Ultimate, accommodating up to 20,000 chats per month. Chatling includes analytics and insights capabilities and email lead capture but does not support human handover or AI email assistance. Its price plans range from $0 per month for the Free tier to $99 per month for the Ultimate tier.
Aidbase, on the other hand, charges $29 per 1,000 tickets or chats and provides three usage tiers: Standard, Pro, and Expert, supporting up to 100,000 messages per month. While Aidbase lacks analytics and insights, it compensates with an AI email assistant feature and email lead capture. Like Chatling, it does not offer human handover. Aidbase's pricing plans start at $29 per month for the Standard tier and go up to $399 per month for the Expert tier. Both platforms cater to different business needs, with Chatling focusing on affordability and analytics, while Aidbase emphasizes higher message volumes and advanced email assistance.
| Feature | Chatling | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $29 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatling pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatling, Aidbase, and My AskAI are AI customer support tools designed to help businesses manage and deflect support tickets. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chatling, Aidbase, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Chatling offers three pricing plans: Free at $0 per month, Pro at $35 per month, and Ultimate at $99 per month. Aidbase's plans are Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. My AskAI offers Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing available on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly across the platforms. Chatling charges $16, Aidbase charges $29, and My AskAI charges $99. While My AskAI has a higher cost, it compensates with additional features and capabilities.
Chatling's usage tiers include Free (100 chats/month), Pro (5,500 chats/month), and Ultimate (20,000 chats/month). Aidbase offers Standard (2,500 messages/month), Pro (10,000 messages/month), and Expert (100K messages/month). My AskAI's tiers are Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional cost of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature can significantly improve customer experience by ensuring complex queries are handled appropriately.
Both Chatling and My AskAI provide conversation analytics and insights, which are essential for monitoring and improving customer support performance. Aidbase does not offer this feature.
Aidbase and My AskAI both include an AI email assistant feature, whereas Chatling does not. This feature can help automate and streamline email responses, further enhancing support efficiency.
All three platforms—Chatling, Aidbase, and My AskAI—offer email lead capture capabilities, which can be valuable for generating and managing new customer leads.
Chatling and Aidbase have specific content limits based on their pricing tiers. My AskAI, on the other hand, provides unlimited webpages and documents across all plans, with automatic updates, offering greater flexibility and scalability.
Chatling allows for more chatbots/agents in its higher-tier plans, with up to 53 in the Ultimate plan. Aidbase provides a maximum of 50 chatbots in its Expert plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.
None of the three platforms offer a hosted help center feature.
Chatling includes a chatbot flow builder, which is not available in Aidbase or My AskAI. This feature allows for the customization of chatbot interactions, enhancing user experience.
Chatling integrates with websites, knowledge bases, and various file types like PDFs and text files. Aidbase only integrates with websites. My AskAI offers extensive integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing comprehensive content and knowledge management.
Chatling supports integrations with e-commerce platforms like Shopify and Squarespace, as well as WordPress and Wix. Aidbase integrates with Zapier. My AskAI offers a wide range of integrations including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging platforms, enhancing its utility for end users.
Aidbase and My AskAI are GDPR compliant, ensuring data protection and privacy. None of the platforms are SOC-2 compliant. In terms of support, My AskAI offers comprehensive options including web, email, video, and a dedicated success manager for Enterprise plans.
Chatling offers a variety of AI models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. Aidbase supports G
