Chatling is an AI customer support tool designed to help businesses deflect support tickets and enhance customer service efficiency. The platform offers three usage tiers: a Free plan allowing up to 100 chats per month, a Pro plan for 5,500 chats per month at $35, and an Ultimate plan accommodating 20,000 chats per month for $99. The cost per 1,000 tickets or chats is set at $16, providing a scalable solution for varying business needs.
Key features of Chatling include robust analytics and insights, enabling businesses to track and optimize their customer support interactions. Additionally, the platform supports email lead capture, helping businesses to gather potential customer information effectively. However, it lacks a human handover feature and an AI email assistant, which may be considerations for companies requiring seamless transitions to human agents or automated email responses. Overall, Chatling positions itself as a cost-effective solution for businesses looking to streamline their customer support operations.
| Feature | Chatling | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $16 | $99 |
| Usage Tiers | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | No | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Chatling and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Both platforms offer a range of features aimed at enhancing customer interaction, but they differ significantly in their capabilities, pricing, and integrations.
Both Chatling and My AskAI provide AI customer support features, enabling businesses to automate responses and manage customer queries efficiently. However, My AskAI extends its functionality by offering AI features specifically designed for support agents, which Chatling does not.
Chatling offers a range of pricing plans starting from a free tier up to $99 per month for their Ultimate plan. My AskAI’s pricing starts at $60 for the Essentials plan and goes up to $99 for the Pro plan, with an Enterprise option available on a POA basis. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be appealing for businesses looking to test the service extensively before committing.
In terms of cost-efficiency, Chatling charges $16 per 1,000 tickets/chats, which is significantly lower than My AskAI's $99 per 1,000 conversations. This could be a crucial factor for businesses with high volumes of customer interactions.
Chatling’s usage tiers range from 100 chats per month on the free plan to 20,000 chats per month on the Ultimate plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
A significant advantage of My AskAI is the human handover feature, which allows seamless transition from AI to human agents when needed. This feature is not available with Chatling.
Both platforms provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not offered by Chatling. This can enhance email management and automate responses, further streamlining support operations.
Both Chatling and My AskAI offer email lead capture capabilities, aiding in lead generation and customer engagement.
Chatling imposes character limits based on the pricing tier, while My AskAI offers unlimited webpages and documents across all plans, which are updated automatically.
Chatling allows for multiple chatbots/agents depending on the plan, with the Ultimate plan supporting up to 53. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Neither Chatling nor My AskAI provides a hosted help center feature.
Chatling includes a chatbot flow builder, which is not available in My AskAI. This feature can be beneficial for creating customized interaction flows.
My AskAI offers a broader range of content and knowledge integrations, including Google Drive, Notion, Confluence, and several others. Chatling supports integrations with websites, knowledge bases, and files in various formats.
My AskAI supports a wider array of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and more. Chatling’s integrations are more limited, covering platforms like Shopify, Squarespace, and WordPress.
My AskAI is GDPR compliant, ensuring data protection and privacy standards are met. Chatling does not have GDPR compliance.
Chatling offers 24/7 email support across all its plans. My AskAI provides different levels of support depending on the plan, with the Enterprise plan offering the most comprehensive support, including access to a success manager and Slack support.
Chatling offers a variety of AI models including GPT-3.5 Turbo, GPT-4 Turbo, and several Claude and Gemini models. My AskAI provides access to GPT-4o across all plans, with additional models like Claude and Gemini available for Enterprise users.
Both platforms offer API access, facilitating integration with other systems and custom applications.
While both Chatling and My AskAI offer robust AI customer support solutions, My AskAI stands out with its additional features for support agents, broader integration options, and compliance with GDPR. These factors may make My AskAI a more comprehensive choice for businesses seeking an all-encompassing customer support tool.
