AI customer support agent features & capabilities compared: Chatfuel vs. Zendesk AI

AI Customer Support Platforms: Chatfuel vs. Zendesk AI vs. My AskAI

AI Customer Support Features

All three platforms - Chatfuel, Zendesk AI, and My AskAI - offer AI customer support features aimed at deflecting support tickets. This is a core functionality for each, ensuring automated responses to common customer inquiries.

AI Features for Support Agents

Zendesk AI and My AskAI both provide AI features designed to assist support agents, enhancing their efficiency and productivity. Chatfuel, however, does not offer these features, focusing primarily on customer-facing interactions.

Pricing Comparison

When considering the cost per 1,000 tickets or chats, My AskAI is priced at $99, which is significantly lower than Zendesk AI's $495 but higher than Chatfuel's $20. This pricing reflects the broader range of features and integrations offered by My AskAI and Zendesk AI.

Usage Tiers

Chatfuel offers tiered plans based on the platform (Facebook, Instagram, WhatsApp) and usage, with a base of 1,000 conversations per month. Zendesk AI’s pricing is feature-based, while My AskAI offers structured tiers with Essentials at 200 conversations per month, Pro at 1,000, and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the set limits.

Human Handover

All three platforms support human handover, allowing seamless transition from AI to human agents when necessary, ensuring complex issues are handled appropriately.

Conversation Analytics/Insights

Zendesk AI and My AskAI both provide conversation analytics and insights, helping businesses understand and improve their customer support processes. Chatfuel lacks this feature, potentially limiting its utility for data-driven decision-making.

AI Email Assistant

Zendesk AI and My AskAI include AI email assistants, automating email responses and capturing leads. Chatfuel does not offer an AI email assistant, focusing solely on chat interactions.

Email Lead Capture

All platforms support email lead capture, ensuring potential customer information is gathered efficiently for follow-up and marketing purposes.

Content Limits

My AskAI offers unlimited webpages and documents across all tiers, automatically updating content. Chatfuel and Zendesk AI do not specify content limits, making My AskAI a more transparent choice for businesses with extensive documentation needs.

Number of Chatbots/Agents

My AskAI provides one chatbot with two modes (public and private) in Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier. Chatfuel and Zendesk AI do not specify limits, but My AskAI’s clear structure offers scalability.

Hosted Help Centre

Zendesk AI offers a hosted help center, providing a centralized knowledge base for customers. Chatfuel and My AskAI do not include this feature, focusing on direct interactions.

Chatbot Flow Builder

Chatfuel and Zendesk AI feature a chatbot flow builder, allowing businesses to design customized interaction paths. My AskAI does not include this feature, instead focusing on robust content and integration capabilities.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, and SharePoint. Chatfuel and Zendesk AI offer fewer content integrations, highlighting My AskAI’s versatility.

Integrations (End Users)

My AskAI provides extensive end-user integrations, including popular platforms like Slack, Teams, and various chat services. Chatfuel and Zendesk AI offer fewer end-user integrations, giving My AskAI an edge in flexibility.

Compliance

All platforms are GDPR compliant, ensuring data protection and privacy. Zendesk AI is also SOC-2 compliant, adding an extra layer of security certification not specified for Chatfuel or My AskAI.

Support

My AskAI offers tiered support, with Essentials providing web and email support, Pro adding priority and video support, and Enterprise including Slack and a success manager. Chatfuel and Zendesk AI do not specify detailed support structures, making My AskAI’s offerings more transparent.

AI Models Available

My AskAI and Zendesk AI both utilize advanced AI models, including GPT-4o. My AskAI’s Enterprise tier also offers Claude and Gemini, providing more options. Chatfuel uses ChatGPT but does not specify the version.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support with other systems and workflows.

Conclusion

In summary, My AskAI offers a comprehensive and cost-effective AI customer support solution with extensive integrations, advanced AI models, and clear usage tiers. While Chatfuel provides a budget-friendly option and Zendesk AI includes additional security certifications, My AskAI stands out for its versatility and robust feature set.