AI customer support agent features & capabilities compared:Chatfuelvs. Tidio

AI Customer Support Platforms: Chatfuel vs. Tidio vs. My AskAI

In this analysis, we are comparing the AI customer support features of Chatfuel, Tidio, and My AskAI. Each platform offers unique capabilities aimed at deflecting support tickets and enhancing customer interaction.

AI Customer Support Features

All three platforms—Chatfuel, Tidio, and My AskAI—offer AI customer support features designed to automate and improve customer service. However, Tidio and My AskAI also provide AI features specifically for support agents, which Chatfuel does not.

Pricing

The cost of AI customer support varies significantly among the platforms. Chatfuel charges $20 per 1,000 tickets/chats, making it the most affordable option. Tidio's pricing starts at $749+ for the same volume, while My AskAI offers a middle-ground price of $99 per 1,000 tickets/chats.

Usage Tiers

Chatfuel offers usage tiers based on the platform and conversation volume, with business and enterprise options for Facebook, Instagram, and WhatsApp. Tidio provides a free tier for up to 50 conversations, with higher tiers like Lyrio AI and Tidio+ offering more capacity. My AskAI has structured tiers—Essentials, Pro, and Enterprise—each with specific conversation limits and a charge of $0.10 per conversation beyond those limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Tidio and My AskAI include conversation analytics and insights, providing valuable data for optimizing customer interactions. Chatfuel does not offer this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Chatfuel or Tidio.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather customer contact information efficiently.

Content Limits

While Chatfuel and Tidio do not specify content limits, My AskAI offers unlimited webpages and documents across all its tiers. Additionally, content updates are automatic.

Number of Chatbots/Agents

Chatfuel and Tidio do not provide specific information on the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro tiers, and unlimited chatbots for the Enterprise tier.

Hosted Help Centre

None of the platforms offer a hosted help center as part of their AI customer support features.

Chatbot Flow Builder

Both Chatfuel and Tidio include a chatbot flow builder, allowing users to create custom conversation paths. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Chatfuel integrates with Google Sheets, ChatGPT, Stripe, Zapier, and JSON API. Tidio supports website integrations, manual additions, and file uploads (for Tidio+). My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatfuel supports integrations with Google Sheets, Hubspot, Shopify, Zapier, CRM, and custom APIs. Tidio's integrations are detailed on their website. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Chatfuel offers varying levels of support based on the tier, including personal account managers and bot building services for enterprise users. Tidio provides email and live chat support, with additional services for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise.

AI Models Available

Chatfuel uses ChatGPT, though the specific version is not mentioned. Tidio employs Claude (Anthropic AI) and in-house models. My AskAI utilizes GPT-4o for Essentials and Pro tiers, with additional options like Claude and Gemini for the Enterprise tier.

API Access

All three platforms provide API access, enabling further customization and integration with other systems.

In summary, while each platform has its strengths, My AskAI offers a balanced mix of features, pricing, and extensive integrations, making it a compelling choice for businesses looking to enhance their AI customer support capabilities.