Chatfuel and SalesIQ (Zoho) are AI customer support platforms designed to help businesses manage and deflect support tickets effectively. Chatfuel offers a straightforward pricing model at $20 per 1,000 tickets or chats, with specific usage tiers for Business and Enterprise plans on Facebook, Instagram, and WhatsApp. It includes features like human handover and email lead capture but lacks advanced analytics or AI email assistant capabilities.
SalesIQ (Zoho), on the other hand, offers a more varied pricing structure, with a "Price on Application" model for 1,000 tickets or chats. Its usage tiers range from a free plan with 100 chat sessions per month to Professional and Enterprise plans with unlimited sessions. SalesIQ includes human handover, email lead capture, and advanced analytics and insights, but it also does not offer an AI email assistant.
In summary, Chatfuel positions itself as a cost-effective solution with essential features, while SalesIQ (Zoho) provides a more comprehensive suite with advanced analytics, catering to a broader range of business needs.
| Feature | Chatfuel | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | POA | $99 |
| Usage Tiers | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatfuel pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Google Sheets ChatGPT Stripe Zapier JSON API | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | https://marketplace.zoho.com/app/salesiq | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | ChatGPT (not specified) | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms—Chatfuel, SalesIQ (Zoho), and My AskAI—offer AI-driven customer support features aimed at deflecting support tickets. These features help automate customer interactions and provide instant responses to common queries.
Chatfuel does not provide AI features specifically for support agents, focusing instead on customer interactions. In contrast, both SalesIQ (Zoho) and My AskAI offer AI features designed to assist support agents, enhancing their efficiency and effectiveness.
Chatfuel offers a straightforward pricing model at $20 per 1,000 tickets/chats. SalesIQ (Zoho) uses a price-on-application (POA) model, which may vary based on specific requirements. My AskAI charges $99 per 1,000 tickets/chats, positioning itself as a premium option with advanced capabilities.
Chatfuel's usage tiers are segmented by platform (Facebook, Instagram, WhatsApp) and offer a range of conversation limits. SalesIQ (Zoho) provides multiple tiers, from a free plan with 100 chat sessions per month to enterprise plans with unlimited sessions. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a $0.10 charge per conversation beyond these limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when needed.
Chatfuel lacks built-in conversation analytics and insights. SalesIQ (Zoho) and My AskAI both offer these features, providing valuable data to optimize customer support operations.
Only My AskAI includes an AI email assistant, enhancing its utility for handling email-based customer interactions.
Email lead capture is a common feature across all three platforms, helping businesses gather potential customer information.
SalesIQ (Zoho) imposes content limits based on the plan, ranging from 100 to 2,000 articles. My AskAI offers unlimited content across all plans, providing more flexibility. Chatfuel does not provide specific content limits.
SalesIQ (Zoho) offers varying numbers of chatbots depending on the plan, from one chatbot in the Basic plan to ten in the Enterprise plan. My AskAI provides one chatbot in Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Chatfuel does not specify the number of chatbots available.
None of the platforms provide a hosted help center.
Chatfuel includes a chatbot flow builder, allowing users to design custom conversation flows. SalesIQ (Zoho) and My AskAI do not offer this feature.
Chatfuel integrates with Google Sheets, ChatGPT, Stripe, Zapier, and JSON API. SalesIQ (Zoho) supports file and help center integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatfuel integrates with Google Sheets, HubSpot, Shopify, Zapier, CRM, and custom APIs. SalesIQ (Zoho) has a marketplace for integrations. My AskAI supports a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. SalesIQ (Zoho) is also SOC-2 compliant, while Chatfuel and My AskAI are not.
Chatfuel's support varies by plan, with enterprise options including personal account managers and bot-building services. SalesIQ (Zoho) does not specify its support options. My AskAI offers tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise.
Chatfuel uses ChatGPT but does not specify the model. SalesIQ (Zoho) does not provide details on AI models across its plans. My AskAI offers GPT-4 across all plans, with additional options like Claude and Gemini for Enterprise users.
All three platforms provide API access, allowing for custom integrations and extended functionality.
