Chatfuel and LiveChat are two AI customer support platforms designed to assist businesses in managing and deflecting support tickets. Chatfuel offers its services at a rate of $20 per 1,000 tickets or chats, with specific usage tiers for different platforms such as Facebook, Instagram, and WhatsApp. Notably, it includes a human handover feature and supports email lead capture, but it lacks analytics or insights and an AI email assistant.
On the other hand, LiveChat charges $52 per 1,000 tickets or chats but does not impose any usage limits. Similar to Chatfuel, it includes human handover and email lead capture features. However, LiveChat distinguishes itself by providing analytics and insights, which can be valuable for businesses looking to optimize their customer support operations. Neither platform offers an AI email assistant, focusing instead on real-time chat functionalities and support ticket management.
| Feature | Chatfuel | LiveChat | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | $52 | $99 |
| Usage Tiers | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | No | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatfuel pricing page | LiveChat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Google Sheets ChatGPT Stripe Zapier JSON API | Knowledge base Product pages Terms of service FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | https://www.livechat.com/marketplace/apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | ChatGPT (not specified) | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms, Chatfuel, LiveChat, and My AskAI, provide AI customer support features aimed at deflecting support tickets. This core functionality is essential for automating responses and improving customer service efficiency.
LiveChat and My AskAI both offer AI features specifically designed for support agents, enhancing their productivity by providing intelligent suggestions and automation. Chatfuel, however, does not offer these agent-specific AI features.
When it comes to pricing, Chatfuel is the most cost-effective at $20 per 1,000 tickets/chats. LiveChat charges $52 for the same volume, while My AskAI is the most expensive at $99 per 1,000 tickets/chats. This pricing structure reflects the additional capabilities and integrations offered by each platform.
Chatfuel offers tiered usage plans for different platforms (Facebook, Instagram, WhatsApp), with both Business and Enterprise options. LiveChat has no usage limits, making it a flexible choice for businesses with varying volumes of interactions. My AskAI offers Essentials, Pro, and Enterprise tiers, with additional charges for conversations beyond the set limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary, maintaining a high standard of customer service.
LiveChat and My AskAI provide conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions. Chatfuel lacks this feature, which may be a consideration for businesses focused on data-driven decision-making.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatfuel or LiveChat. This can be particularly useful for automating email responses and managing large volumes of email inquiries.
All three platforms support email lead capture, enabling businesses to collect and manage customer information efficiently.
My AskAI offers unlimited content limits across all its plans, ensuring that businesses can scale their support content as needed. Chatfuel and LiveChat do not provide specific information on content limits.
LiveChat offers different plans with varying numbers of agents, from a single agent in the Starter plan to unlimited agents in higher-tier plans. My AskAI provides a single chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Chatfuel does not specify the number of chatbots or agents.
LiveChat includes a hosted help center, providing a centralized location for customer support resources. Chatfuel and My AskAI do not offer this feature.
Both Chatfuel and LiveChat offer a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI does not include a flow builder, focusing instead on advanced AI integrations.
My AskAI supports a wide range of integrations for content and knowledge management, including websites, various file types, and platforms like Google Drive, Notion, and Zendesk. Chatfuel and LiveChat offer more limited integrations in this area.
My AskAI provides extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and various social media channels. Chatfuel and LiveChat also offer integrations, but My AskAI's range is more comprehensive.
All three platforms are GDPR compliant, ensuring that they meet data protection regulations. None of the platforms are SOC-2 compliant.
Chatfuel offers different support options based on the plan, including personal account managers for enterprise customers. LiveChat provides 24/7/365 support across all plans. My AskAI offers tiered support, with higher levels of service (including a success manager) available in the Enterprise plan.
My AskAI uses advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan. Chatfuel uses ChatGPT, though the specific version is not provided. LiveChat does not specify the AI models it uses.
All three platforms offer API access, allowing businesses to integrate their customer support systems with other applications and services.
Chatfuel, LiveChat, and My AskAI each offer distinct features and capabilities for AI customer support. Chatfuel is the most cost-effective but lacks some advanced features like conversation analytics and AI email assistance. LiveChat offers robust support and unlimited usage but at a higher
