AI customer support agent features & capabilities compared: Chatfuel vs. HubSpot

AI Customer Support Platforms: Chatfuel vs. HubSpot vs. My AskAI

AI Customer Support Features

All three platforms—Chatfuel, HubSpot, and My AskAI—offer AI customer support features aimed at deflecting support tickets. These features help businesses automate customer interactions and enhance service efficiency.

AI Features for Support Agents

While Chatfuel does not provide AI features specifically designed for support agents, both HubSpot and My AskAI do. This makes HubSpot and My AskAI more versatile for businesses looking to empower their support teams with AI-driven capabilities.

Pricing

The cost of AI services varies significantly among the three platforms. Chatfuel charges $20 per 1,000 tickets/chats. HubSpot offers a price on application (POA) model, which may vary based on the needs and scale of the business. My AskAI charges $99 per 1,000 tickets/chats, making it a higher-priced option but potentially justifiable by its features.

Usage Tiers

Chatfuel and HubSpot offer different usage tiers. Chatfuel's tiers are based on the platform (Facebook, Instagram, WhatsApp) and range from 1,000 conversations per month to custom enterprise solutions. HubSpot provides tiers within its Service Hub Professional and Enterprise plans, supporting up to 5,000 snippets. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited). Additional conversations cost $0.10 each beyond the limits.

Human Handover

All three platforms—Chatfuel, HubSpot, and My AskAI—support human handover, ensuring that complex queries can be seamlessly transferred to a human agent when needed.

Conversation Analytics/Insights

Chatfuel does not offer conversation analytics or insights, whereas both HubSpot and My AskAI do. This feature can be crucial for businesses aiming to analyze and improve their customer support interactions.

AI Email Assistant

Chatfuel lacks an AI email assistant feature, which is available in both HubSpot and My AskAI. This functionality can help automate and streamline email responses, enhancing overall efficiency.

Email Lead Capture

All three platforms provide email lead capture capabilities, making them useful for businesses looking to gather customer information through automated interactions.

Content Limits

Chatfuel does not provide specific content limits. HubSpot offers up to 5,000 documents per account in its Service Hub Professional and Enterprise plans. My AskAI provides unlimited webpages and documents across all its tiers, with automatic updates, making it more flexible for content-heavy operations.

Number of Chatbots/Agents

Chatfuel does not specify the number of chatbots or agents supported. HubSpot offers 3 seats in its Marketing Hub Professional and 5 seats in its Marketing Hub Enterprise plans. My AskAI provides 1 chatbot with 2 modes (public and private) in Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.

Hosted Help Centre

HubSpot is the only platform among the three to offer a hosted help center, which can be a significant advantage for businesses looking to provide comprehensive self-service options to customers.

Chatbot Flow Builder

Both Chatfuel and HubSpot offer a chatbot flow builder, allowing businesses to design and customize their chatbot interactions. My AskAI does not provide this feature.

Integrations (Content/Knowledge)

Chatfuel integrates with Google Sheets, ChatGPT, Stripe, Zapier, and JSON API. HubSpot's integrations are not specified. My AskAI offers extensive content/knowledge integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatfuel integrates with Google Sheets, HubSpot, Shopify, Zapier, CRM, and API. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

GDPR and SOC-2 Compliance

All three platforms are GDPR compliant. However, only HubSpot is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

Support options vary across the platforms. Chatfuel offers personal account managers and bot-building services for enterprise plans but does not specify support for business tiers. HubSpot provides email, in-app chat, and phone support. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise.

AI Models Available

Chatfuel uses ChatGPT (not specified). HubSpot does not provide details on the AI models used. My AskAI offers GPT-4o across all tiers, with additional options like Claude and Gemini available in the Enterprise plan.

API Access

All three platforms—Chatfuel, HubSpot, and My AskAI—offer API access, allowing for custom integrations and extensions.

Conclusion

In summary, while Chatfuel and HubSpot provide robust AI customer support features, My AskAI stands out with its extensive integrations, unlimited content options, and versatile AI models. These features make My AskAI a compelling choice for businesses looking for a comprehensive and flexible AI customer support solution.