All AI Agent Comparisons> Chatfuel vs. Drift

AI customer support agent features & capabilities compared:Chatfuelvs. Drift

Discover what Chatfuel and Drift are and how you can use them for AI customer support. Compare pricing, features, integrations and much more.

Chatfuel and Drift are AI customer support platforms designed to deflect support tickets and streamline customer interactions. Chatfuel offers its services at a rate of $20 per 1,000 tickets or chats, with specific usage tiers available for Business and Enterprise levels on Facebook, Instagram, and WhatsApp. Chatfuel includes features such as human handover and email lead capture, but it does not provide analytics/insights or an AI email assistant.

Drift, on the other hand, does not list a specific price per 1,000 tickets or chats, indicating a price on application (POA) model. The platform also supports human handover and email lead capture, similar to Chatfuel. However, Drift does not offer detailed information on usage tiers or provide analytics/insights and an AI email assistant. This comparison highlights that while both platforms offer essential AI customer support features, Chatfuel provides more transparent pricing and specific usage tiers, whereas Drift's pricing and usage details are less defined.

Full breakdown: All available features and pricing

Understand all about Chatfuel's and Drift's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Chatfuel	Drift	+ My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	No	Yes
AI Price Per 1,000 tickets/chats	$20	POA	$99
Usage Tiers	Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom	Not provided	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	Yes	Yes
Conversation Analytics/Insights	No	No	Yes
AI Email Assistant	No	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Chatfuel pricing page	Drift pricing page	My AskAI pricing page
Content Limits	Not provided	Not provided	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Not provided	Not provided	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	No	No	No
Chatbot Flow Builder	Yes	Yes	No
Integrations (Content/Knowledge)	Google Sheets ChatGPT Stripe Zapier JSON API	FAQs Customer Interactions Product and Service Information Feedback Loops	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Google Sheets Hubspot Shopify Zapier CRM API Custom integration	https://www.drift.com/platform/integrations/	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	Yes	No
Support	Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours)	Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	ChatGPT (not specified)	Fine-tuned OpenAI	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Chatfuel vs. Drift vs. My AskAI: AI Customer Support Features

Overview

This analysis focuses on the AI customer support capabilities of Chatfuel, Drift, and My AskAI, particularly how these platforms help in deflecting support tickets. My AskAI can be integrated within Chatfuel or Drift, adding an extra layer of functionality.

AI Customer Support Features

All three platforms—Chatfuel, Drift, and My AskAI—offer AI customer support features aimed at handling and deflecting support tickets. However, My AskAI extends its capabilities by offering AI features specifically designed for support agents, which are not available in Chatfuel or Drift.

Pricing and Usage Tiers

Chatfuel charges $20 per 1,000 tickets/chats, while Drift's pricing is provided on application (POA). My AskAI charges $99 per 1,000 tickets/chats. My AskAI offers three usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). Chatfuel also has different tiers for Facebook, Instagram, and WhatsApp, with custom options available for enterprise users.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics and Insights

My AskAI stands out by offering conversation analytics and insights, a feature not available in Chatfuel or Drift. This can be particularly useful for businesses looking to optimize their customer support operations.

AI Email Assistant

My AskAI also includes an AI email assistant, which is absent in both Chatfuel and Drift. This feature can help automate email responses, further reducing the workload on support agents.

Email Lead Capture

All three platforms provide email lead capture capabilities, allowing businesses to gather contact information from potential customers seamlessly.

Content Limits

While Chatfuel and Drift do not specify content limits, My AskAI offers unlimited webpages and documents across all its tiers, ensuring that businesses can scale their content without restrictions.

Number of Chatbots/Agents

My AskAI provides detailed information about the number of chatbots/agents available: Essentials and Pro tiers offer one chatbot with two modes (public and private), while the Enterprise tier offers unlimited chatbots. This information is not specified for Chatfuel and Drift.

Hosted Help Centre

None of the platforms offer a hosted help center as part of their AI customer support features.

Chatbot Flow Builder

Both Chatfuel and Drift include a chatbot flow builder, allowing businesses to design custom chatbot interactions. My AskAI does not offer this feature but focuses on integrating with multiple content sources.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations for content and knowledge management, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. Chatfuel and Drift offer fewer integrations in this category.

Integrations (End Users)

My AskAI also excels in end-user integrations, supporting platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and more. Chatfuel and Drift offer fewer integrations with end-user platforms.

Compliance and Support

All three platforms are GDPR compliant. Drift is SOC-2 compliant, whereas Chatfuel and My AskAI are not. In terms of support, My AskAI provides different levels of support based on the tier, ranging from web and email support to a dedicated success manager for enterprise users. Chatfuel and Drift offer varying levels of customer support, with Drift providing 24/7 support for its advanced and enterprise tiers.

AI Models Available

My AskAI uses GPT-4o across its tiers, with the Enterprise tier also offering Claude and Gemini models. Chatfuel utilizes unspecified ChatGPT models, while Drift employs fine-tuned OpenAI models.

API Access

All three platforms offer API access, allowing businesses to integrate their AI customer support capabilities with other systems and workflows.

Conclusion

In summary, while Chatfuel and Drift provide robust AI customer support features, My AskAI offers additional functionalities like AI features for support agents, conversation analytics, and a broader range of integrations. These features make My AskAI a comprehensive solution for businesses looking to enhance their customer support operations.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation