AI customer support agent features & capabilities compared:Chatfuelvs. Crisp

Chatfuel vs. Crisp vs. My AskAI: AI Customer Support Features

Overview

This analysis focuses on the AI customer support features of Chatfuel, Crisp, and My AskAI, specifically aimed at deflecting support tickets. My AskAI can be integrated within both Chatfuel and Crisp, enhancing their capabilities.

AI Customer Support Features

All three platforms—Chatfuel, Crisp, and My AskAI—offer AI customer support features. However, only Crisp and My AskAI extend their AI capabilities to support agents, providing an edge in internal support functionalities.

Pricing

Chatfuel charges $20 per 1,000 tickets/chats, making it the most cost-effective option for high-volume users. Crisp's pricing is provided on request (POA), suggesting a more tailored approach. My AskAI, at $99 per 1,000 tickets/chats, positions itself as a premium service with advanced features.

Usage Tiers

Chatfuel offers specific usage tiers based on the platform and volume, such as Business and Enterprise plans for Facebook, Instagram, and WhatsApp. Crisp provides Basic, Pro, and Unlimited plans with no usage limits. My AskAI offers Essentials, Pro, and Enterprise tiers, with additional charges for conversations beyond set limits.

Human Handover

All three platforms—Chatfuel, Crisp, and My AskAI—support human handover, ensuring seamless transitions from AI to human agents when necessary.

Conversation Analytics/Insights

Crisp and My AskAI provide conversation analytics and insights, enhancing the ability to monitor and optimize customer interactions. Chatfuel lacks this feature, which may limit its attractiveness for data-driven decision-making.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Chatfuel or Crisp. This capability can significantly enhance email-based customer support.

Email Lead Capture

All three platforms—Chatfuel, Crisp, and My AskAI—support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.

Content Limits

My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. Crisp's content limits are not specified, and Chatfuel does not provide this information either, making My AskAI more transparent and potentially more flexible.

Number of Chatbots/Agents

My AskAI specifies the number of chatbots/agents allowed per tier, offering up to unlimited agents in the Enterprise plan. Chatfuel and Crisp do not provide explicit details on this aspect.

Hosted Help Centre

Crisp is the only platform that includes a hosted help center, providing an additional resource for customer self-service. Chatfuel and My AskAI do not offer this feature.

Chatbot Flow Builder

Both Chatfuel and Crisp include a chatbot flow builder, allowing users to design and customize conversation flows. My AskAI does not have this feature but can be integrated with these platforms to enhance their capabilities.

Integrations (Content/Knowledge)

My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and platforms like Google Drive, Notion, and Salesforce. Chatfuel and Crisp have more limited or different sets of integrations, making My AskAI more versatile in this regard.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and more. Chatfuel and Crisp also provide integrations but with different focuses and capabilities.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers tiered support options, including a success manager for Enterprise users. Chatfuel and Crisp provide varying levels of support based on their plans.

AI Models Available

My AskAI uses advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan. Crisp's AI models are not specified, and Chatfuel uses ChatGPT.

API Access

All three platforms—Chatfuel, Crisp, and My AskAI—offer API access, enabling custom integrations and advanced functionalities.

Conclusion

In summary, while Chatfuel, Crisp, and My AskAI each offer robust AI customer support features, My AskAI distinguishes itself with advanced AI models, extensive integrations, and unique features like the AI email assistant. These capabilities make it a compelling choice for businesses looking to enhance their AI customer support offerings.