Chatbot and Tidio are AI customer support platforms designed to deflect support tickets through automated interactions. Chatbot offers a tiered pricing model starting at $85 per 1,000 tickets or chats, with plans ranging from the Starter tier at 1,000 valid chats per month to the Enterprise tier, which is customizable. Key features of Chatbot include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Tidio, on the other hand, has a higher starting price of $749+ per 1,000 tickets or chats. Its usage tiers include a Free plan with 50 conversations, the Lyrio AI plan with 200 conversations, and a customizable Tidio+ plan. Similar to Chatbot, Tidio provides human handover, analytics, insights, and email lead capture, but also lacks an AI email assistant. The significant price difference and varying conversation limits highlight different market positioning and target customer bases for each platform.
| Feature | Chatbot | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $85 | $749+ | $99 |
| Usage Tiers | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbot pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | 5,000 knowledge articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | https://www.tidio.com/integrations/#apps | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support offerings ofChatbot,Tidio, andMy AskAI. Each platform aims to deflect support tickets through automated interactions and provides various features to enhance customer support efficiency. My AskAI can be integrated within both Chatbot and Tidio, adding an additional layer of functionality.
All three platforms offer robust AI customer support features designed to handle customer queries and deflect support tickets. They also provide AI features specifically for support agents, enhancing their ability to manage and resolve customer issues efficiently.
When comparing the cost per 1,000 tickets or chats,Chatbotcharges $85, whileTidiostarts at $749 andMy AskAIis priced at $99. This makes My AskAI a cost-effective option for handling a large volume of customer interactions.
Chatbotoffers various tiers, from Starter (1,000 chats/month) to Enterprise (custom).Tidiohas a free tier for 50 conversations, moving up to custom conversations in the Tidio+ plan.My AskAIoffers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAIstands out by offering an AI Email Assistant, a feature not available in Chatbot or Tidio. This can help automate email responses, further reducing the workload on support agents.
All three platforms include email lead capture capabilities, aiding in the collection of customer information for follow-up and marketing purposes.
Chatbothas a limit of 5,000 knowledge articles.Tidiodoes not specify content limits.My AskAIoffers unlimited webpages and documents across all its plans, with automatic updates, providing a more flexible content management solution.
In terms of the number of chatbots or agents,Chatbotoffers varying limits based on the tier, from 1 chatbot in the Starter plan to unlimited in the Business plan.Tidioallows only 1 chatbot.My AskAIprovides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Chatbotprovides a hosted help center, a feature not available in Tidio or My AskAI.
BothChatbotandTidioinclude a chatbot flow builder, enabling users to design complex interaction flows.My AskAIdoes not offer this feature.
Chatbotintegrates with websites, Zendesk, and other knowledge bases.Tidiosupports website integration and manual content addition.My AskAIoffers extensive integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, Confluence, SharePoint, and more.
ChatbotandTidioprovide a range of integrations for end-user interactions, such as live chat, Facebook Messenger, and Slack.My AskAIalso supports extensive integrations, including Zendesk, Intercom, HubSpot, Slack, and many others, offering a broader range of connectivity options.
All three platforms are GDPR compliant, but none are SOC-2 compliant.ChatbotandTidiooffer varying levels of support based on the plan, whileMy AskAIprovides web, email, and video support, and dedicated success managers for Enterprise users.
Chatbotuses its AI Assist model across all tiers.Tidioemploys Claude (Anthropic AI) and in-house models.My AskAIutilizes GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.
