AI customer support agent features & capabilities compared: Chatbot vs. Tidio

Overview

This analysis compares the AI customer support offerings of Chatbot, Tidio, and My AskAI. Each platform aims to deflect support tickets through automated interactions and provides various features to enhance customer support efficiency. My AskAI can be integrated within both Chatbot and Tidio, adding an additional layer of functionality.

AI Customer Support Features

All three platforms offer robust AI customer support features designed to handle customer queries and deflect support tickets. They also provide AI features specifically for support agents, enhancing their ability to manage and resolve customer issues efficiently.

Pricing

When comparing the cost per 1,000 tickets or chats, Chatbot charges $85, while Tidio starts at $749 and My AskAI is priced at $99. This makes My AskAI a cost-effective option for handling a large volume of customer interactions.

Usage Tiers

Chatbot offers various tiers, from Starter (1,000 chats/month) to Enterprise (custom). Tidio has a free tier for 50 conversations, moving up to custom conversations in the Tidio+ plan. My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Each platform provides conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI Email Assistant, a feature not available in Chatbot or Tidio. This can help automate email responses, further reducing the workload on support agents.

Email Lead Capture

All three platforms include email lead capture capabilities, aiding in the collection of customer information for follow-up and marketing purposes.

Content Limits

Chatbot has a limit of 5,000 knowledge articles. Tidio does not specify content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing a more flexible content management solution.

Number of Chatbots/Agents

In terms of the number of chatbots or agents, Chatbot offers varying limits based on the tier, from 1 chatbot in the Starter plan to unlimited in the Business plan. Tidio allows only 1 chatbot. My AskAI provides 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Chatbot provides a hosted help center, a feature not available in Tidio or My AskAI.

Chatbot Flow Builder

Both Chatbot and Tidio include a chatbot flow builder, enabling users to design complex interaction flows. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Chatbot integrates with websites, Zendesk, and other knowledge bases. Tidio supports website integration and manual content addition. My AskAI offers extensive integrations, including websites, various file types, and multiple third-party platforms like Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Chatbot and Tidio provide a range of integrations for end-user interactions, such as live chat, Facebook Messenger, and Slack. My AskAI also supports extensive integrations, including Zendesk, Intercom, HubSpot, Slack, and many others, offering a broader range of connectivity options.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Chatbot and Tidio offer varying levels of support based on the plan, while My AskAI provides web, email, and video support, and dedicated success managers for Enterprise users.

AI Models Available

Chatbot uses its AI Assist model across all tiers. Tidio employs Claude (Anthropic AI) and in-house models. My AskAI utilizes GPT-4o in Essentials and Pro plans, with additional options like Claude and Gemini in the Enterprise plan.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support solutions with other systems and tools.

Conclusion

In summary, while each platform has its strengths, My AskAI offers a competitive edge with its cost-effective pricing, extensive content and end-user integrations, and unique features like the AI Email Assistant.