AI customer support agent features & capabilities compared: Chatbot vs. SalesIQ (Zoho)
Chatbot and SalesIQ (Zoho) are AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Chatbot offers a tiered pricing model starting at $85 per 1,000 tickets/chats, with plans ranging from the Starter tier (1,000 valid chats per month) to the Enterprise tier, which is customizable. Key features include human handover capabilities, analytics and insights, and email lead capture, although it does not provide an AI email assistant.
SalesIQ (Zoho), on the other hand, offers a more flexible pricing model with a "Price on Application" (POA) approach for its tickets/chats. Its usage tiers range from a Free plan with 100 chat sessions per month to the Enterprise plan offering unlimited chat sessions. Similar to Chatbot, SalesIQ includes human handover capabilities, analytics and insights, and email lead capture, but also lacks an AI email assistant. This flexibility and tiered approach cater to a range of business needs, from small-scale operations to large enterprises.
Full breakdown: All available features and pricing
| Feature | Chatbot | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $85 | POA | $99 |
| Usage Tiers | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom |
Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbot pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | 5,000 knowledge articles | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot |
Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section |
Files Help Center |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk |
https://marketplace.zoho.com/app/salesiq | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist |
Free - Basic - Professional - Enterprise - GPT-4 |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms: Chatbot vs. SalesIQ (Zoho) vs. My AskAI
In this analysis, we compare three AI customer support platforms: Chatbot, SalesIQ (Zoho), and My AskAI, focusing on their features aimed at deflecting support tickets.
AI Customer Support Features
Chatbot, SalesIQ (Zoho), and My AskAI all offer AI customer support features designed to assist users and deflect support tickets efficiently. They each provide functionalities that aid support agents and enhance customer interactions.
Pricing and Usage Tiers
Chatbot offers tiered pricing starting at $85 per 1,000 tickets/chats. It has multiple usage tiers:
- Starter: 1,000 valid chats/month
- Team: 5,000 valid chats/month
- Business: 25,000 valid chats/month
- Enterprise: Custom plans
SalesIQ (Zoho) pricing is provided on application (POA) and offers:
- Free: 100 chat sessions/month
- Basic: 1,000 chat sessions/month
- Professional: Unlimited chat sessions
- Enterprise: Unlimited chat sessions
My AskAI starts at $99 per 1,000 tickets/chats with tiers:
- Essentials: 200 conversations/month
- Pro: 1,000 conversations/month
- Enterprise: Unlimited conversations Additional conversations are priced at $0.10 each beyond these limits.
Human Handover and Analytics
All three platforms support human handover, allowing seamless transition from AI to human agents. They also provide conversation analytics and insights, helping businesses understand and improve customer interactions.
AI Email Assistant
My AskAI stands out by offering an AI Email Assistant, a feature not available in Chatbot or SalesIQ (Zoho). This assistant can manage and respond to customer emails, further reducing the workload on human agents.
Content Limits and Management
Chatbot supports up to 5,000 knowledge articles. SalesIQ (Zoho) offers varying limits based on the plan, ranging from 100 to 2,000 articles. My AskAI provides unlimited content across all plans, including webpages and documents, and automatically updates the knowledge base.
Number of Chatbots/Agents
Chatbot and SalesIQ (Zoho) offer different limits on the number of chatbots/agents based on their plans. My AskAI provides flexibility with one chatbot in Essentials and Pro plans (with two modes: public and private) and unlimited chatbots in the Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
Chatbot includes a hosted help center and a chatbot flow builder, whereas SalesIQ (Zoho) and My AskAI do not offer these features.
Integrations
Chatbot integrates with various platforms like Zendesk, knowledge bases, and internal documentation. SalesIQ (Zoho) has a range of integrations listed on their marketplace. My AskAI supports extensive integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and more, providing a comprehensive ecosystem for managing customer support.
Compliance and Support
All three platforms are GDPR compliant. SalesIQ (Zoho) is also SOC-2 compliant, while Chatbot and My AskAI are not. Support varies across plans, with My AskAI offering priority and success manager support in higher tiers.
AI Models
Chatbot uses AI Assist across all plans. SalesIQ (Zoho) offers GPT-4 in its Enterprise plan. My AskAI provides multiple AI models, including GPT-4o, Claude, and Gemini, offering flexibility based on business needs.
Conclusion
Each platform has its strengths and unique features. Chatbot is robust with its flow builder and hosted help center. SalesIQ (Zoho) offers extensive chat session limits and SOC-2 compliance. My AskAI stands out with its AI Email Assistant, unlimited content management, and flexible AI models, making it a versatile choice for comprehensive customer support.
Compare Chatbot with other AI support agents
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Customer.io ($50M+ ARR)
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Swytch Bike
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Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
