Chatbot and Intercom Fin AI are AI customer support platforms designed to deflect support tickets and streamline customer interactions. Chatbot offers a tiered pricing model starting at $85 per 1,000 valid chats, with plans ranging from the Starter tier (1,000 chats per month) to the Enterprise tier, which is customizable based on specific needs. Key features include human handover, comprehensive analytics and insights, and email lead capture, though it lacks an AI email assistant.
Intercom Fin AI, on the other hand, is priced at $495 per 1,000 tickets or chats and does not follow a strict usage tier system, instead varying based on the features included. Similar to Chatbot, it provides human handover, analytics and insights, and email lead capture capabilities. However, like Chatbot, it also does not offer an AI email assistant. Despite the higher cost, Intercom Fin AI positions itself with a feature-based pricing model, which may cater to businesses with specific and varied needs.
| Feature | Chatbot | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $85 | $495 | $99 |
| Usage Tiers | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbot pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | 5,000 knowledge articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | https://www.intercom.com/app-store/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features provided by Chatbot, Intercom Fin AI, and My AskAI, aiming to deflect support tickets effectively.
All three platforms—Chatbot, Intercom Fin AI, and My AskAI—offer robust AI customer support features. They include AI functionalities to assist support agents and facilitate human handover when necessary. This ensures a seamless transition from AI to human agents when complex issues arise.
When it comes to AI pricing per 1,000 tickets or chats, Chatbot is the most affordable at $85, followed by My AskAI at $99, and Intercom Fin AI at a significantly higher $495. The pricing structure for usage tiers varies across the platforms. Chatbot offers multiple tiers based on the number of valid chats per month, while Intercom Fin AI's tiers are based on features. My AskAI's tiers are based on the number of conversations per month, with additional costs for conversations beyond the limit.
All three platforms support human handover and provide conversation analytics and insights. This feature is crucial for maintaining high-quality customer support and understanding customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbot or Intercom Fin AI. This can be particularly beneficial for managing and automating email responses, enhancing the overall support experience.
Chatbot has a content limit of 5,000 knowledge articles, while My AskAI offers unlimited webpages and documents across all its tiers, and Intercom Fin AI does not specify any content limits. My AskAI's unlimited content offering is a significant advantage, especially for businesses with extensive knowledge bases.
Chatbot's tiers range from 1 to unlimited chatbots depending on the plan, whereas Intercom Fin AI offers a single chatbot. My AskAI provides one chatbot with two modes (public and private) in its lower tiers and unlimited chatbots in the Enterprise tier.
Both Chatbot and Intercom Fin AI provide a hosted help center and a chatbot flow builder. My AskAI, however, does not offer these features, focusing instead on robust integrations and AI capabilities.
In terms of content and knowledge integrations, My AskAI supports a wide range of platforms, including Google Drive, Notion, Confluence, SharePoint, and more. Chatbot and Intercom Fin AI offer fewer integration options, making My AskAI more versatile for businesses with diverse content sources.
For end-user integrations, My AskAI also supports a broad array of platforms, such as Slack, Teams, HubSpot, and various live chat and social media channels. Chatbot and Intercom Fin AI have fewer end-user integration options in comparison.
All three platforms are GDPR compliant. However, only Intercom Fin AI is SOC-2 compliant. Support options vary, with My AskAI offering different levels of support based on the tier, including priority support and a success manager for the Enterprise tier.
Chatbot uses its AI Assist model across all tiers. Intercom Fin AI employs GPT-4o, while My AskAI offers GPT-4o across its tiers and additional models like Claude and Gemini in the Enterprise tier, providing more flexibility and customization options.
All three platforms provide API access, allowing for further customization and integration with other tools and systems.
Each platform has its strengths, but My AskAI stands out for its comprehensive integrations, unlimited content limits, and AI email assistant. These features make it a versatile choice for businesses looking to enhance their AI customer support capabilities.
