Chatbot and HubSpot both offer AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Chatbot's pricing starts at $85 per 1,000 tickets or chats, with various usage tiers including Starter (1,000 valid chats per month), Team (5,000 valid chats per month), Business (25,000 valid chats per month), and a customizable Enterprise option. Key features include human handover capabilities, detailed analytics and insights, and email lead capture, though it does not provide an AI email assistant.
HubSpot, on the other hand, offers its AI customer support features through its Service Hub Professional and Service Hub Enterprise tiers, each supporting up to 5,000 snippets. Pricing is provided on application (POA), which may suggest a more tailored pricing strategy. Similar to Chatbot, HubSpot includes human handover, analytics and insights, and email lead capture. Additionally, HubSpot offers an AI email assistant, providing an extra layer of automated customer support not available in Chatbot's offerings.
| Feature | Chatbot | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $85 | POA | $99 |
| Usage Tiers | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbot pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | 5,000 knowledge articles | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:Chatbot,HubSpot, andMy AskAI. The comparison aims to provide an objective overview of their capabilities, pricing, and features, specifically for deflecting support tickets.
All three platforms, Chatbot, HubSpot, and My AskAI, offer AI customer support features designed to assist both customers and support agents. They provide automated responses to common queries, helping to deflect support tickets and reduce the workload on human agents.
Chatbot charges $85 per 1,000 tickets/chats, while My AskAI is priced at $99 for the same volume. HubSpot's pricing is provided on application (POA), making it less straightforward to compare directly. This could be a consideration for businesses seeking transparent pricing models.
Chatbot offers multiple tiers: Starter (1,000 chats/mo), Team (5,000 chats/mo), Business (25,000 chats/mo), and Enterprise (custom). HubSpot provides Service Hub Professional and Enterprise, both with up to 5,000 snippets. My AskAI has Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (unlimited conversations), with a flexible $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high-quality customer support.
Each platform provides conversation analytics and insights, helping businesses to understand customer interactions and improve their support strategies.
HubSpot and My AskAI both offer an AI email assistant, which can be a valuable tool for managing email support. Chatbot does not have this feature, which may be a consideration for businesses heavily reliant on email communication.
All three platforms support email lead capture, enabling businesses to collect customer information and follow up on leads effectively.
Chatbot limits content to 5,000 knowledge articles, while HubSpot's Service Hub Professional and Enterprise allow up to 5,000 documents per account. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing greater flexibility and scalability.
Chatbot's tiers range from 1 chatbot in the Starter plan to unlimited in the Business and Enterprise plans. HubSpot offers 3 seats in Marketing Hub Professional and 5 in Enterprise. My AskAI provides 1 chatbot with two modes in Essentials and Pro, and unlimited in the Enterprise tier.
Chatbot and HubSpot both offer a hosted help centre, while My AskAI does not include this feature. This may be a consideration for businesses looking for an integrated help centre solution.
Both Chatbot and HubSpot include a chatbot flow builder, whereas My AskAI does not. This feature allows businesses to create and customize conversation flows, enhancing the user experience.
Chatbot integrates with websites, Zendesk, and knowledge bases. HubSpot's specific integrations are not provided. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, offering extensive compatibility.
Chatbot supports integrations with chat widgets, live chat, help desks, Facebook Messenger, WordPress, Shopify, Slack, Zapier, Freshdesk, and Zendesk. HubSpot integrates with Facebook, WhatsApp, and Messenger. My AskAI offers integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter, providing a comprehensive range of options.
All three platforms are GDPR compliant. HubSpot is also SOC-2 compliant, whereas Chatbot and My AskAI are not. This may be an important consideration for businesses with stringent data security requirements.
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