Chatbot and Freshchat (Freddy AI) are both AI customer support platforms designed to deflect support tickets through automated interactions. Chatbot offers a tiered pricing model starting at $85 per 1,000 tickets/chats, with usage tiers ranging from the Starter plan with 1,000 valid chats per month to the Enterprise plan, which is customizable. Key features include human handover, analytics and insights, and email lead capture, though it does not offer an AI email assistant.
Freshchat (Freddy AI), on the other hand, is priced at $105 per 1,000 tickets/chats and has usage tiers that range from a free option to the Enterprise plan, which supports up to 5,000 bot sessions per month. Similar to Chatbot, it includes human handover, analytics and insights, and email lead capture capabilities, but also lacks an AI email assistant. The main differentiator between the two platforms lies in their pricing and the specific details of their usage tiers, with Chatbot offering more granular options for smaller-scale operations.
| Feature | Chatbot | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $85 | $105 | $99 |
| Usage Tiers | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbot pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | 5,000 knowledge articles | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | https://www.freshworks.com/apps/freshchat/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features of three platforms:Chatbot,Freshchat (Freddy AI), andMy AskAI. Each of these platforms offers AI-driven customer support aimed at deflecting support tickets, but they differ in features, pricing, and capabilities.
All three platforms—Chatbot, Freshchat (Freddy AI), and My AskAI—offer robust AI customer support features. This includes AI-driven responses to customer inquiries, helping to reduce the load on human support agents.
Each platform also provides AI features specifically designed to assist support agents. These features typically include AI suggestions for responses, automated ticket categorization, and other tools to enhance agent productivity.
When it comes to pricing per 1,000 tickets or chats, Chatbot is the most cost-effective at $85. Freshchat (Freddy AI) is priced at $105, while My AskAI falls in between at $99. This makes Chatbot the least expensive option, but it's important to consider the additional features and integrations each platform offers.
Chatbot offers multiple usage tiers ranging from Starter (1,000 chats/mo) to Enterprise (custom). Freshchat (Freddy AI) provides tiers from Free to Enterprise, with specific session limits. My AskAI offers three tiers: Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (unlimited conversations), with additional charges for usage beyond the limits.
All three platforms support human handover, allowing complex queries to be seamlessly transferred to a human agent when necessary.
Conversation analytics and insights are available across all platforms, providing valuable metrics to help improve customer support strategies.
One distinguishing feature of My AskAI is its AI Email Assistant, which is not available in Chatbot or Freshchat (Freddy AI). This feature can automate email responses, further reducing the workload on support teams.
Email lead capture capabilities are present in all three platforms, aiding in the collection of potential customer information.
Chatbot offers a limit of 5,000 knowledge articles. Freshchat (Freddy AI) does not specify content limits. My AskAI, however, provides unlimited webpage and document integration across all tiers, with automatic updates, making it a highly scalable option.
Chatbot's number of chatbots/agents varies by tier, from 1 chatbot in the Starter plan to unlimited in the Business and Enterprise plans. Freshchat (Freddy AI) offers 1 chatbot across its tiers. My AskAI provides 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Both Chatbot and Freshchat (Freddy AI) offer hosted help centers. My AskAI does not provide this feature.
Chatbot and Freshchat (Freddy AI) include a chatbot flow builder, a tool for designing conversation paths. My AskAI does not offer a flow builder but focuses on integrating with various content sources for knowledge management.
Chatbot integrates with websites, Zendesk, and internal documentation. Freshchat (Freddy AI) does not specify its content integrations. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbot includes integrations with popular platforms like Facebook Messenger, WordPress, Shopify, and Slack. Freshchat (Freddy AI) lists its integrations on its website. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, supporting a wide range of customer interaction channels.
All three platforms are GDPR compliant. However, only Freshchat (Freddy AI) is SOC-2 compliant, adding an extra layer of security assurance.
Support options vary, with Chatbot offering tiered support based on the plan, including premium services for Enterprise customers. Freshchat (Freddy AI) provides comprehensive support across all tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise plans.
Chatbot uses its proprietary AI Assist model across all tiers. Freshchat (Freddy AI) does not specify its AI models. My AskAI leverages advanced models like GPT-4o, Claude, and Gemini, providing a range of AI capabilities depending on the plan.
All three platforms offer API access, allowing for custom integrations and advanced functionalities.
In summary, while Chatbot and Freshchat (Freddy AI) offer competitive AI customer support features, My AskAI stands out with its unlimited content integration, advanced AI models, and unique AI Email Assistant. This makes My AskAI a versatile option for businesses looking for comprehensive AI-driven customer support solutions.
