AI customer support agent features & capabilities compared:Chatbotvs. Crisp

Overview

This analysis focuses on the AI customer support features of three platforms:Chatbot,Crisp, andMy AskAI. Each platform aims to deflect support tickets through advanced AI capabilities. My AskAI can be integrated within both Chatbot and Crisp, providing additional functionality.

AI Customer Support Features

All three platforms—Chatbot, Crisp, and My AskAI—offer AI customer support features designed to handle and deflect support tickets. They also provide AI features for support agents, making it easier for human agents to manage customer inquiries effectively.

Pricing

Chatbot offers a tiered pricing model with costs starting at $85 per 1,000 tickets/chats. Crisp's pricing is provided on a POA (Price on Application) basis, making direct comparisons challenging. My AskAI, on the other hand, charges $99 per 1,000 conversations but offers more flexibility with its usage tiers. My AskAI's tiers range from Essentials with 200 conversations per month to Enterprise with unlimited conversations, charging $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, allowing complex queries to be seamlessly transferred to human agents. This feature ensures that customer inquiries are handled efficiently, regardless of their complexity.

Conversation Analytics/Insights

Chatbot, Crisp, and My AskAI all provide conversation analytics and insights. These features help businesses understand customer interactions better and improve their support strategies.

AI Email Assistant

One notable advantage of My AskAI is its AI Email Assistant, a feature not available in either Chatbot or Crisp. This assistant helps automate email responses, further reducing the workload on human agents.

Email Lead Capture

Email lead capture is available across all three platforms, enabling businesses to gather customer information and follow up on potential leads.

Content Limits

Chatbot limits content to 5,000 knowledge articles, while Crisp does not specify limits for its Basic, Pro, or Unlimited plans. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, making it a more flexible option for content management.

Number of Chatbots/Agents

Chatbot's tiered plans offer varying numbers of chatbots, from one in the Starter plan to unlimited in the Business and Enterprise plans. Crisp does not specify the number of chatbots or agents. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Both Chatbot and Crisp offer hosted help centers, whereas My AskAI does not provide this feature. This could be a consideration for businesses looking for an all-in-one solution.

Chatbot Flow Builder

Chatbot and Crisp include a chatbot flow builder, allowing businesses to design custom conversation paths. My AskAI does not offer a flow builder but compensates with other advanced features.

Integrations (Content/Knowledge)

Chatbot integrates with various platforms like Zendesk and internal documentation. Crisp supports a wide range of e-commerce and website platforms. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing robust options for content and knowledge management.

Integrations (End Users)

Chatbot supports various end-user integrations, including Facebook Messenger, Slack, and Zapier. Crisp's integrations can be found on their website. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and several others, making it highly versatile.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Chatbot offers different levels of support based on the plan, ranging from help center access to dedicated account managers. Crisp provides chat and email support across all plans. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success managers for Enterprise.

AI Models Available

Chatbot uses its AI Assist model across all plans. Crisp's highest tier includes GPT-4. My AskAI offers GPT-4o across its plans, with the Enterprise plan providing access to multiple models like GPT-4o, Claude, and Gemini.

API Access

API access is available across all three platforms, enabling businesses to integrate their AI customer support solutions with other systems and tools.

Conclusion

While all three platforms offer robust AI customer support features, My AskAI stands out with its AI Email Assistant, extensive content and end-user integrations, and flexible usage tiers. These features make it a compelling choice for businesses looking to enhance their customer support capabilities.