Chatbase and Zipchat are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. Chatbase offers a tiered pricing model with four main plans: Free, Hobby, Standard, and Unlimited, ranging from $0 to $399 per month. Additional services such as extra message credits, extra chatbots, custom domains, and the removal of branding incur extra monthly fees. Chatbase's pricing per 1,000 tickets or chats is $25, making it a cost-effective option for higher message volumes. It includes analytics and insights but lacks human handover and an AI email assistant.
Zipchat, on the other hand, provides four primary usage tiers: Starter, Growth, Pro, and Scale, with prices ranging from $49 to $499 per month. There is also an Enterprise option available upon request. The cost per 1,000 tickets or chats with Zipchat is significantly higher at $86. Similar to Chatbase, Zipchat includes analytics and insights and email lead capture but does not offer human handover or an AI email assistant. Zipchat's higher pricing may reflect its targeting of businesses with more complex needs or higher support volumes.
| Feature | Chatbase | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $86 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chatbase, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a variety of features and pricing plans tailored to different business needs. Below is a comprehensive comparison of these three tools based on key features, pricing, and capabilities.
All three platforms, Chatbase, Zipchat, and My AskAI, offer AI customer support features. This core functionality enables businesses to automate responses and provide instant support to customers.
Chatbase and My AskAI both provide AI features specifically designed for support agents, enhancing their ability to manage and resolve tickets efficiently. Zipchat, on the other hand, does not offer these features, which may limit its utility for support teams looking for agent-specific tools.
Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for unlimited usage. Additional costs include extra message credits, additional chatbots, custom domains, and the removal of branding. Zipchat's plans range from $49 to $499 per month, with an enterprise option available upon request. My AskAI's plans are priced between $60 and $99 per month, with an enterprise option available, and it offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Chatbase charges $25, Zipchat $86, and My AskAI $99. This pricing can impact the overall cost for businesses with high volumes of customer interactions.
Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Zipchat offers between 500 and 6,000 replies per month across its plans. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, allowing seamless transitions from AI to human agents when necessary. Chatbase and Zipchat do not offer this feature, which could be a limitation for businesses requiring human intervention in complex scenarios.
All three platforms provide conversation analytics and insights, enabling businesses to monitor performance and gain valuable insights into customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Zipchat. This capability can help businesses manage and automate email responses effectively.
Chatbase, Zipchat, and My AskAI all support email lead capture, making it easier for businesses to gather and manage customer information.
Chatbase imposes character limits on its plans, ranging from 400,000 to 11,000,000 characters per chatbot. Zipchat's limits are based on the number of webpages, from 1,000 to 30,000. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for content management.
Chatbase offers between 1 and 10 chatbots depending on the plan. Zipchat's chatbot limits are less clear, with only the Starter plan specifying a limit of 2 chatbots. My AskAI provides one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, which might be a consideration for businesses needing these features.
Chatbase integrates with various content sources such as websites, files, Google Drive, and Notion. Zipchat supports websites, files, chat instructions, customer conversations, and Shopify. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluenc
