Chatbase and Wonderchat are AI customer support tools designed to deflect support tickets, providing businesses with automated assistance to manage customer inquiries efficiently. Chatbase offers a tiered pricing structure starting with a free plan that includes up to 20 messages per month, scaling up to an unlimited plan at $399 per month for 40,000 messages. Additional features include analytics and insights, email lead capture, and the option to purchase extra message credits, chatbots, custom domains, and the removal of branding. However, Chatbase does not support human handover or AI email assistance.
Wonderchat, on the other hand, has a higher starting price with its Lite plan at $49.99 per month for 3,000 messages, scaling up to the Professional plan at $499.99 per month for 30,000 messages. It also offers analytics and insights, as well as email lead capture. A distinguishing feature of Wonderchat is its support for human handover, allowing seamless transition from AI to human agents when necessary. Wonderchat's pricing per 1,000 tickets is higher at $41 compared to Chatbase's $25, reflecting its additional capabilities like human handover. Both platforms provide comprehensive solutions for customer support, but they cater to different needs and budgets within the market.
| Feature | Chatbase | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $41 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase,Wonderchat, andMy AskAIare all AI-driven customer support tools designed to help businesses deflect support tickets and enhance customer service experiences. They all offer AI customer support features, but there are notable differences in their capabilities and pricing structures.
Chatbase and My AskAI both provide AI features specifically for support agents, which can help in automating responses and handling complex queries. Wonderchat, however, does not offer these features, potentially limiting its utility for support teams seeking comprehensive AI assistance.
Chatbase offers a range of pricing plans starting from a free tier to an Unlimited plan at $399 per month. Additional features such as extra message credits and custom domains incur extra costs. Wonderchat's plans range from $49.99 to $499.99 per month, with an enterprise option available upon request. My AskAI provides three tiers: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to test the service.
The cost per 1,000 tickets or chats varies significantly among the three. Chatbase charges $25, Wonderchat $41, and My AskAI $99. While My AskAI's rate is higher, it includes a comprehensive suite of features that may justify the cost for some businesses.
Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages on the Unlimited plan. Wonderchat offers between 3,000 and 30,000 messages depending on the plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chatbase does not offer this feature, which could be a limitation for businesses that require human intervention in complex scenarios.
All three platforms offer conversation analytics and insights, enabling businesses to monitor performance and optimize their customer support strategies effectively.
My AskAI stands out by offering an AI email assistant, a feature not available with Chatbase or Wonderchat. This can be a significant advantage for businesses looking to streamline email interactions alongside chat support.
All three platforms support email lead capture, helping businesses to collect customer information and generate leads through their AI chatbots.
Chatbase and Wonderchat have specific character and webpage limits based on the plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Chatbase and Wonderchat limit the number of chatbots based on the pricing tier. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on its Enterprise plan, providing more flexibility for businesses with diverse needs.
None of the three platforms offer a hosted help center or a chatbot flow builder, which might be a consideration for businesses looking for these specific features.
Chatbase, Wonderchat, and My AskAI all support various integrations for content and knowledge management. My AskAI, however, offers the most extensive range of integrations, including popular platforms like Confluence, SharePoint, Gitbook, OneDrive, and more. Additionally, My AskAI supports a wide variety of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and others, providing a more connected and seamless experience.
All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, My AskAI offers priority support through web, email, and video on its Pro plan, and dedicated success managers and Slack support on the Enterprise plan, which can be crucial for businesses requiring high-touch support.
Chatbase and Wonderchat use GPT-4o, with Wonderchat also offering Claude 3 and Minstral AI. My AskAI supports GPT-4o on all plans and provides additional options like Claude and Gemini on the Enterprise plan. All three platforms offer API access, enabling businesses to integrate their existing systems with the AI tools.
In conclusion, while all three platforms offer robust AI customer support capabilities, My AskAI distinguishes itself with comprehensive integrations, AI email assistant, and flexible content limits, making it a strong contender for businesses seeking an all-in-one solution.
