Chatbase and Watermelon are both AI customer support tools designed to deflect support tickets by automating responses and providing relevant information to users. Chatbase offers a tiered pricing model with a starting free plan that allows up to 20 messages per month, scaling up to an unlimited plan at $399 per month for 40,000 messages. Additional features like extra message credits and chatbots are available for an extra fee. Chatbase includes analytics and insights, as well as email lead capture, but lacks human handover and an AI email assistant.
Watermelon, on the other hand, structures its pricing based on features rather than usage, with plans starting from €149 per month and scaling up to €1499 per month for enterprise solutions. Watermelon also provides analytics and insights, email lead capture, and includes human handover, which is a notable difference from Chatbase. However, like Chatbase, it does not offer an AI email assistant. In terms of cost per 1,000 tickets or chats, Watermelon's rate is significantly higher at $522 compared to Chatbase's $25, indicating a potential difference in target market or feature set.
| Feature | Chatbase | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $522 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs. Below is a detailed comparison of these three platforms to help you understand their positions in the market.
All three platforms—Chatbase, Watermelon, and My AskAI—offer AI customer support features and AI functionalities for support agents. This ensures that businesses can automate responses to common queries and provide assistance to support staff.
Chatbase provides a range of pricing plans starting from Free at $0 per month to Unlimited at $399 per month. Additional costs include extra message credits, chatbots, custom domains, and removing the 'Powered By Chatbase' branding.
Watermelon’s pricing plans start from €149 per month for the Basic plan and go up to €1499 per month for the Enterprise plan. The tiers are based on the features included rather than usage limits.
My AskAI offers three pricing plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing available on request. All plans come with a 30-day free trial without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chatbase charges $25, Watermelon charges $522, and My AskAI charges $99. Regarding usage tiers, Chatbase offers a range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Watermelon's usage is feature-based, while My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Watermelon and My AskAI support human handover, allowing seamless transition to a human agent when necessary. Chatbase does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand customer interactions better.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Watermelon. All three platforms support email lead capture.
Chatbase has varying content limits depending on the plan, while Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. For chatbot/agent numbers, Chatbase offers from 1 to 10 chatbots based on the plan, Watermelon ranges from no chatbots on the Basic plan to 10 on the Enterprise plan, and My AskAI offers 1 chatbot with two modes on Essentials and Pro plans, and unlimited on the Enterprise plan.
Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. Watermelon integrates with websites and documents. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations, Chatbase supports WhatsApp, Slack, Wordpress, and Zapier. Watermelon plans to support a wide range of platforms by early 2024. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter.
All three platforms are GDPR compliant but lack SOC-2 compliance. Chatbase offers varying levels of support depending on the plan, from help center access to 24/7 support with an account manager. Watermelon's support includes onboarding, email, phone, and chat support, with additional services on higher plans. My AskAI provides web
