Chatbase and Voiceflow are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chatbase offers a range of pricing plans starting from a free tier with 20 messages per month, scaling up to an unlimited plan at $399 per month, which includes 40,000 messages. Additional services such as extra message credits, extra chatbots, custom domains, and the removal of branding are available at extra costs. Chatbase provides analytics and insights, as well as email lead capture capabilities, but lacks a human handover feature and an AI email assistant.
Voiceflow, on the other hand, structures its pricing based on monthly AI tokens, with tiers ranging from a free Sandbox plan with 100,000 tokens to a customizable Enterprise plan. The Pro plan is priced at $50 per month, and the Teams plan costs $625 per month. Similar to Chatbase, Voiceflow includes analytics and insights, and email lead capture, but also does not support human handover or an AI email assistant. Voiceflow's pricing per 1,000 tickets/chats is determined on a per-order basis, reflecting a more customizable approach for larger enterprises.
| Feature | Chatbase | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Voiceflow, and My AskAI are AI-powered customer support tools designed to help businesses deflect support tickets by automating responses and providing self-service options. Each platform offers unique features, pricing, and capabilities that cater to different business needs.
All three platforms offer AI customer support features, but Chatbase and My AskAI also extend their capabilities to support agents. This dual functionality can help streamline both customer and internal support processes, making Chatbase and My AskAI more versatile in this regard compared to Voiceflow.
Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for an unlimited plan. Additional costs include extra message credits, chatbots, custom domains, and the option to remove the 'Powered By Chatbase' branding. Voiceflow's pricing ranges from a free sandbox plan to $625 per month for teams, with custom pricing for enterprise solutions. My AskAI provides three straightforward pricing plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which can be advantageous for businesses wanting to test the service risk-free.
Chatbase charges $25 per 1,000 tickets/chats, while Voiceflow's pricing for this metric is determined on application. My AskAI charges $99 per 1,000 tickets/chats, which is higher than Chatbase but may be offset by other features and integrations.
Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Voiceflow offers 100,000 monthly AI tokens on the free plan up to unlimited tokens for enterprise users. My AskAI's usage tiers start at 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited for the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
One of My AskAI's standout features is its human handover capability, which neither Chatbase nor Voiceflow offer. This feature allows complex queries to be seamlessly transferred to a human agent. Additionally, My AskAI includes an AI email assistant, further enhancing its support capabilities. This feature is not available in Chatbase or Voiceflow.
All three platforms provide conversation analytics and insights, which are crucial for understanding customer interactions and improving support strategies.
Chatbase integrates with various content sources such as websites, files, Google Drive, and Notion. Voiceflow also supports multiple content sources and third-party software like Zendesk Help Center. My AskAI offers extensive integrations, including websites, files, multiple cloud storage services, and CRM systems like Salesforce, Intercom, and Zendesk, making it highly versatile for different business environments.
For end-user integrations, Chatbase supports WhatsApp, Slack, WordPress, and Zapier. Voiceflow includes a broader range, such as WhatsApp, Discord, Slack, Telegram, and more. My AskAI excels with a wide array of integrations, including website widgets, major CRM platforms, and social media channels through Intercom and Zendesk, offering comprehensive customer interaction points.
All three platforms are GDPR compliant. Voiceflow is the only one that is SOC-2 compliant. In terms of support, Chatbase offers varying levels of support depending on the plan, from help center access to 24/7 support for the highest tier. Voiceflow provides community support for its free plan and scales up to priority support and account management for enterprise users. My AskAI offers web and email support for Essentials, priority support and video for Pro, and dedicated Slack and success manager support for Enterprise users.
Chatbase and My AskAI use GPT-4o, while Voiceflow supports all large language models (LLMs) for its higher-tier plans. My AskAI also offers flexibility with additional models like Claude and Gemini for its Enterprise plan. All three platforms provide API access, facilitating integration with other systems and custom applications.
In summary, while each platform offers robust features for AI customer support, My AskAI stands out with its human handover capability, AI email assistant, and extensive integration options, making it a compelling choice for businesses looking for comprehensive support solutions.
