Chatbase and Userlike are both AI customer support tools designed to deflect support tickets by automating responses and providing insights. Chatbase offers a tiered pricing structure, with plans ranging from a free option allowing 20 messages per month to an unlimited plan at $399 per month for 40,000 messages. Additional features such as extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding come at additional costs. Chatbase provides analytics and insights, and email lead capture capabilities, but does not support human handover or AI email assistance.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, from a free plan to a customizable Flex plan. The pricing for Userlike starts at $0 per month for the free plan and goes up to $350 per month for the Corporate plan, with additional costs for features like WhatsApp campaigns and extra users. Similar to Chatbase, Userlike includes analytics and insights, and email lead capture, but also lacks human handover and AI email assistance. The pricing per 1,000 tickets or chats for Userlike is provided on application (POA), making it less transparent compared to Chatbase's clear pricing model.
| Feature | Chatbase | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Userlike, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. These platforms offer various features and pricing plans, aiming to cater to different business needs and sizes.
All three platforms—Chatbase, Userlike, and My AskAI—offer AI customer support features. However, Chatbase and My AskAI extend their capabilities to support agents, providing additional AI tools to assist human agents, whereas Userlike does not.
Chatbase offers a range of pricing plans from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Userlike's plans range from Free to Flex, with additional costs for WhatsApp campaigns and extra users. My AskAI provides three pricing tiers: Essentials, Pro, and Enterprise, with a 30-day free trial available for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chatbase charges $25, while My AskAI charges $99. Userlike's pricing for this feature is provided on a case-by-case basis (POA).
Chatbase offers varying message limits based on the plan, ranging from 20 messages per month on the Free plan to 40,000 on the Unlimited plan. Userlike provides unlimited conversations across all its plans. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations charged at $0.10 each.
Among the three, only My AskAI supports human handover, enabling seamless transition from AI to human agents when necessary. This feature is not available with Chatbase or Userlike.
All three platforms—Chatbase, Userlike, and My AskAI—provide conversation analytics and insights, helping businesses analyze customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available with Chatbase or Userlike. This addition can significantly enhance email-based customer support.
All three platforms support email lead capture, ensuring businesses can gather and manage leads effectively.
Chatbase imposes content limits based on the plan, ranging from 400,000 to 11,000,000 characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not specify content limits.
Chatbase provides a varying number of chatbots depending on the plan, from 1 on the Free plan to 10 on the Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms—Chatbase, Userlike, or My AskAI—offer a hosted help center as part of their services.
Userlike includes a chatbot flow builder, a feature not available with Chatbase or My AskAI. This tool helps in designing and managing chatbot conversations.
Chatbase supports direct text inputs, websites, and various file types, including Google Drive and Notion. Userlike integrates with FAQ documents, customer service transcripts, and product documentation. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers a wide range of integrations, including website, Zendesk, I
