AI customer support features comparison: Chatbase vs Userlike

Introduction to AI Customer Support Tools

Chatbase, Userlike, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. These platforms offer various features and pricing plans, aiming to cater to different business needs and sizes.

AI Customer Support Features

All three platforms—Chatbase, Userlike, and My AskAI—offer AI customer support features. However, Chatbase and My AskAI extend their capabilities to support agents, providing additional AI tools to assist human agents, whereas Userlike does not.

Pricing Plans

Chatbase offers a range of pricing plans from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Userlike's plans range from Free to Flex, with additional costs for WhatsApp campaigns and extra users. My AskAI provides three pricing tiers: Essentials, Pro, and Enterprise, with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Chatbase charges $25, while My AskAI charges $99. Userlike's pricing for this feature is provided on a case-by-case basis (POA).

Usage Tiers

Chatbase offers varying message limits based on the plan, ranging from 20 messages per month on the Free plan to 40,000 on the Unlimited plan. Userlike provides unlimited conversations across all its plans. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations charged at $0.10 each.

Human Handover

Among the three, only My AskAI supports human handover, enabling seamless transition from AI to human agents when necessary. This feature is not available with Chatbase or Userlike.

Conversation Analytics/Insights

All three platforms—Chatbase, Userlike, and My AskAI—provide conversation analytics and insights, helping businesses analyze customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available with Chatbase or Userlike. This addition can significantly enhance email-based customer support.

Email Lead Capture

All three platforms support email lead capture, ensuring businesses can gather and manage leads effectively.

Content Limits

Chatbase imposes content limits based on the plan, ranging from 400,000 to 11,000,000 characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Userlike does not specify content limits.

Number of Chatbots/Agents

Chatbase provides a varying number of chatbots depending on the plan, from 1 on the Free plan to 10 on the Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) on Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Userlike does not specify the number of chatbots or agents.

Hosted Help Centre

None of the three platforms—Chatbase, Userlike, or My AskAI—offer a hosted help center as part of their services.

Chatbot Flow Builder

Userlike includes a chatbot flow builder, a feature not available with Chatbase or My AskAI. This tool helps in designing and managing chatbot conversations.

Integrations (Content/Knowledge)

Chatbase supports direct text inputs, websites, and various file types, including Google Drive and Notion. Userlike integrates with FAQ documents, customer service transcripts, and product documentation. My AskAI offers extensive integrations, including websites, multiple file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Userlike supports website chat, WhatsApp, Facebook Messenger, SMS, Threema, Telegram, and Instagram (coming soon). My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Chatbase offers varying levels of support based on the plan, from help center access to 24/7 support. Userlike provides GPT-4 support across all plans, with professional onboarding and a dedicated account manager on the Flex plan. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and Slack and success manager support on the Enterprise plan.

AI Models Available

Chatbase uses GPT-4o. Userlike's AI model varies by plan, with GPT-4 available on Corporate and Flex plans. My AskAI offers GPT-4o on Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini on the Enterprise plan.

API Access

All three platforms—Chatbase, Userlike, and My AskAI—provide API access, enabling businesses to integrate the AI customer support tools with their existing systems.

Conclusion

While all three platforms offer robust AI customer support features, My AskAI distinguishes itself with unique capabilities like human handover, an AI email assistant, extensive integrations, and flexible pricing plans. This makes My AskAI a versatile choice for businesses looking to enhance their customer support with advanced AI features.