Chatbase and Userdesk are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. Chatbase offers various pricing plans starting from a free tier with 20 messages per month, scaling up to an Unlimited plan at $399 per month for 40,000 messages. Additional features such as custom domains and removing the "Powered by Chatbase" branding come at extra costs. Chatbase provides analytics and insights but does not support human handover or AI email assistance.
Userdesk, on the other hand, also starts with a free plan but offers 30 AI messages per month. Its pricing plans range up to an Enterprise plan at $499 per month for 100,000 messages. Similar to Chatbase, Userdesk charges extra to remove its branding. While Userdesk does not provide analytics or insights, it matches Chatbase in lacking human handover and AI email assistance capabilities. Both platforms focus on email lead capture as a common feature, with Userdesk being slightly more cost-effective per 1,000 tickets at $24 compared to Chatbase's $25.
| Feature | Chatbase | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase,Userdesk, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing models, catering to various business needs.
All three platforms—Chatbase, Userdesk, and My AskAI—provide AI customer support features. However, My AskAI distinguishes itself by offering AI features specifically designed for support agents, which are also available in Chatbase but are to be confirmed for Userdesk.
Chatbase offers tiered pricing from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Userdesk also has a range of plans from Free to Enterprise, with similar add-ons for removing branding. My AskAI's pricing starts at $60 for Essentials, $99 for Pro, and offers a custom Enterprise plan. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
When considering the cost per 1,000 tickets or chats, Chatbase charges $25, Userdesk $24, and My AskAI $99. While My AskAI's per-ticket cost is higher, it includes comprehensive features and integrations that may justify the price.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages on the Unlimited plan. Userdesk offers up to 100,000 AI messages per month on its Enterprise plan, starting from 30 messages on the Free plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on Pro, and unlimited on Enterprise, with additional conversations costing $0.10 each.
My AskAI stands out by offering human handover capabilities, a feature not available in Chatbase or Userdesk. This allows seamless transition from AI to human agents, enhancing customer support quality.
Both Chatbase and My AskAI offer conversation analytics and insights to help businesses understand customer interactions better. Userdesk, however, does not provide this feature.
My AskAI includes an AI email assistant, a feature absent in both Chatbase and Userdesk. All three platforms support email lead capture, facilitating customer engagement and data collection.
Chatbase and Userdesk have specific character and word limits for content. Chatbase ranges from 400,000 to 11,000,000 characters per chatbot, while Userdesk allows 50,000 to 50,000,000 training words. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase allows up to 10 chatbots on its Unlimited plan. Userdesk's Enterprise plan supports up to 50 chatbots. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
My AskAI excels in integration capabilities, supporting a wide range of content and end-user platforms, including Google Drive, Notion, Confluence, SharePoint, Zendesk, Intercom, and many more. Chatbase and Userdesk offer fewer integrations in comparison.
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI provides comprehensive support options, including web, email, video, and Slack, with a dedicated success manager for Enterprise plans. Chatbase and Userdesk offer varying levels of support depending on the plan.
Chatbase and My AskAI use GPT-4o, while Userdesk offers GPT-3.5 and GPT-4 on higher-tier plans. All three platforms provide API access, enabling integration with other systems.
My AskAI offers robust features and extensive integrations, making it a compelling choice for businesses seeking comprehensive AI customer support solutions. While it has a higher per-ticket cost, the added functionalities and support options may provide significant value.
