Chatbase and Stonly are AI customer support tools designed to reduce the volume of support tickets by automating responses and providing self-service options. Chatbase offers a tiered pricing structure based on the number of messages, with plans ranging from a free tier (20 messages per month) to an unlimited tier (40,000 messages per month) priced at $399 per month. Additional features such as extra message credits, extra chatbots, custom domains, and the removal of branding incur extra costs. Chatbase includes analytics and insights, and email lead capture capabilities, but does not support human handover or an AI email assistant.
Stonly, on the other hand, provides a more straightforward pricing model with three main plans: Starter at $124 per month, Business at $249 per month, and a customizable Enterprise plan. Unlike Chatbase, Stonly does not detail specific usage tiers or the cost per 1,000 tickets/chats, indicating that pricing may be more flexible or tailored to individual customer needs. Similar to Chatbase, Stonly includes analytics and insights but lacks human handover and an AI email assistant. Stonly also does not offer email lead capture, differentiating it from Chatbase in terms of lead generation capabilities.
| Feature | Chatbase | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | Chatbase pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a suite of features tailored to different business needs, with varying degrees of complexity, pricing, and capabilities.
All three platforms—Chatbase, Stonly, and My AskAI—offer AI customer support features. These tools are designed to handle customer inquiries, provide instant responses, and reduce the workload on human support agents.
Chatbase and My AskAI both offer AI features specifically designed for support agents, enhancing their ability to manage and resolve customer issues efficiently. Stonly, however, does not provide AI features for support agents, focusing solely on customer-facing functionalities.
Chatbase offers a tiered pricing model starting from a free plan to an unlimited plan at $399 per month. Additional costs include extra message credits, extra chatbots, custom domains, and the option to remove the "Powered by Chatbase" branding. Stonly's pricing begins at $124 per month for the Starter plan, with higher tiers for Business and Enterprise users. My AskAI's pricing is more straightforward, with plans ranging from $60 to $99 per month, and a custom-priced Enterprise option. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Chatbase charges $25 per 1,000 tickets or chats, while My AskAI charges $99 for the same volume. Stonly does not provide a specific price for this metric, offering it as part of a custom pricing arrangement.
Chatbase has multiple usage tiers, starting from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each. Stonly does not provide detailed information on usage tiers.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Chatbase and Stonly.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support processes.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Stonly. This functionality can significantly enhance email-based customer support.
Both Chatbase and My AskAI offer email lead capture capabilities, enabling businesses to gather customer information for follow-up. Stonly does not offer this feature.
Chatbase imposes content limits based on the pricing tier, ranging from 400,000 to 11,000,000 characters per chatbot. My AskAI provides unlimited content limits across all plans, with automatic updates. Stonly does not disclose information about content limits.
Chatbase offers a varying number of chatbots depending on the plan, from one chatbot on the free plan to ten on the unlimited plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Stonly does not specify the number of chatbots or agents available.
Stonly is the only platform that offers a hosted help center, providing a centralized location for customer support resources. Chatbase and My AskAI do not offer this feature.
None of the three platforms—Chatbase, Stonly, or My AskAI—provide a chatbot flow builder, which could be a consideration for businesses looking for this specific functionality.
My AskAI offers a comprehensive range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatbase supports direct text inputs, websites,
