AI customer support features comparison: Chatbase vs Stonly

Overview

Chatbase, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a suite of features tailored to different business needs, with varying degrees of complexity, pricing, and capabilities.

AI Customer Support Features

All three platforms—Chatbase, Stonly, and My AskAI—offer AI customer support features. These tools are designed to handle customer inquiries, provide instant responses, and reduce the workload on human support agents.

AI Features for Support Agents

Chatbase and My AskAI both offer AI features specifically designed for support agents, enhancing their ability to manage and resolve customer issues efficiently. Stonly, however, does not provide AI features for support agents, focusing solely on customer-facing functionalities.

Pricing Plans

Chatbase offers a tiered pricing model starting from a free plan to an unlimited plan at $399 per month. Additional costs include extra message credits, extra chatbots, custom domains, and the option to remove the "Powered by Chatbase" branding. Stonly's pricing begins at $124 per month for the Starter plan, with higher tiers for Business and Enterprise users. My AskAI's pricing is more straightforward, with plans ranging from $60 to $99 per month, and a custom-priced Enterprise option. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatbase charges $25 per 1,000 tickets or chats, while My AskAI charges $99 for the same volume. Stonly does not provide a specific price for this metric, offering it as part of a custom pricing arrangement.

Usage Tiers

Chatbase has multiple usage tiers, starting from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each. Stonly does not provide detailed information on usage tiers.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Chatbase and Stonly.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support processes.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Stonly. This functionality can significantly enhance email-based customer support.

Email Lead Capture

Both Chatbase and My AskAI offer email lead capture capabilities, enabling businesses to gather customer information for follow-up. Stonly does not offer this feature.

Content Limits

Chatbase imposes content limits based on the pricing tier, ranging from 400,000 to 11,000,000 characters per chatbot. My AskAI provides unlimited content limits across all plans, with automatic updates. Stonly does not disclose information about content limits.

Number of Chatbots/Agents

Chatbase offers a varying number of chatbots depending on the plan, from one chatbot on the free plan to ten on the unlimited plan. My AskAI provides one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Stonly does not specify the number of chatbots or agents available.

Hosted Help Centre

Stonly is the only platform that offers a hosted help center, providing a centralized location for customer support resources. Chatbase and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms—Chatbase, Stonly, or My AskAI—provide a chatbot flow builder, which could be a consideration for businesses looking for this specific functionality.

Integrations (Content/Knowledge)

My AskAI offers a comprehensive range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatbase supports direct text inputs, websites, files, and Google Drive. Stonly does not provide detailed information on content or knowledge integrations.

Integrations (End Users)

My AskAI supports a wide array of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Stonly supports Segment, Zapier, Freshpaint, and Rudderstack.

GDPR Compliance

All three platforms—Chatbase, Stonly, and My AskAI—are GDPR compliant, ensuring that they meet data protection and privacy standards.

SOC-2 Compliance

None of the platforms—Chatbase, Stonly, or My AskAI—are SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.

Support

Chatbase offers different levels of support based on the pricing plan, ranging from help center access on the free plan to 24/7 support and an account manager on the unlimited plan. Stonly does not specify the support options for its Starter and Business plans but offers priority support and a dedicated account executive for Enterprise users. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and dedicated Slack and success manager support on the Enterprise plan.

AI Models Available

My AskAI offers multiple AI models, including GPT-4o on all plans and additional models like Claude and Gemini on the Enterprise plan. Chatbase uses GPT-4o, while Stonly does not specify the AI models available.

API Access

All three platforms—Chatbase, Stonly, and My AskAI—offer API access, allowing businesses to integrate their AI customer support functionalities with other systems and applications.