Chatbase and SiteGPT are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Both platforms offer tiered pricing plans based on message volume, with Chatbase providing a free tier for up to 20 messages per month and SiteGPT starting at $49 per month for 4,000 messages. Chatbase's pricing ranges from $19 to $399 per month, while SiteGPT's plans range from $49 to $999 per month, with both charging $25 per 1,000 tickets/chats.
Chatbase offers features such as analytics and insights, email lead capture, and additional options like custom domains and branding removal for extra fees. However, it does not support human handover or include an AI email assistant. In contrast, SiteGPT includes human handover capabilities, which can be crucial for complex customer interactions, and also provides analytics and insights along with email lead capture. Additional services from SiteGPT, like removing branding and purchasing extra messages, come at a higher cost compared to Chatbase.
| Feature | Chatbase | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $25 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets through the use of advanced AI capabilities. Each product offers unique features, pricing plans, and integration options, catering to different business needs.
All three platforms—Chatbase, SiteGPT, and My AskAI—offer robust AI customer support features. They aim to reduce the load on human support agents by automating responses to common inquiries and providing instant support to users.
Chatbase offers a range of pricing plans starting from Free at $0/mo to Unlimited at $399/mo. SiteGPT's plans range from Starter at $49/mo to Enterprise starting at $999/mo. My AskAI provides plans from Essentials at $60 to Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Both Chatbase and SiteGPT charge $25 per 1,000 tickets or chats, while My AskAI charges $99 for the same volume. This pricing difference indicates a potential cost consideration for businesses with high ticket volumes.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. SiteGPT offers 4,000 messages per month on the Starter plan, scaling up to unlimited messages on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover is available in SiteGPT and My AskAI but not in Chatbase. This feature allows the AI to transfer the conversation to a human agent when it cannot handle the query, ensuring a seamless customer support experience.
All three platforms provide conversation analytics and insights, helping businesses understand user interactions and improve their support strategies.
Among the three, only My AskAI offers an AI email assistant, which can help automate and manage email support, adding another layer of efficiency to customer service operations.
Email lead capture is a feature available in all three platforms, allowing businesses to gather potential customer information during interactions.
Chatbase imposes character limits on its plans, ranging from 400,000 characters on the Free plan to 11,000,000 characters on higher-tier plans. SiteGPT limits the number of training web pages, from 200 on the Starter plan to 100,000 on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase offers between 1 and 10 chatbots depending on the plan. SiteGPT provides 1 chatbot on the Starter plan and unlimited chatbots on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on lower-tier plans and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder, focusing instead on AI-driven interactions.
Chatbase integrates with direct text inputs, websites, and various file types, including Google Drive and Notion. SiteGPT supports a broader range of integrations, including audio files and Sharepoint. My AskAI offers extensive integration options, including Confluence, Gitbook, Zendesk, Intercom, and Salesforce, making it highly versatile for various business needs.
Chatbase integrates with WhatsApp, Slack, Wordpress, and Zapier. SiteGPT supports integrations with Google Chat, Messenger, Crisp, and Slack, among others. My AskAI provides a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant but not SOC-2 compliant. Chatbase offers varying levels of support based on the plan, from help center access to 24/7 support for the Unlimited plan. SiteGPT provides email support across all plans, with additional support options for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise.
All three platforms use GPT-4o for their AI models. My AskAI offers additional options such as Claude and Gemini for Enterprise users. API access is available across all three platforms, allowing for further customization and integration.
While Chatbase and SiteGPT offer comprehensive AI customer support features, My AskAI stands out with its AI email assistant, extensive integration options, and flexible content limits. The 30-day free trial and multiple AI model options provide additional value, positioning My AskAI as a versatile choice for businesses seeking advanced AI customer support solutions.
