Chatbase and Neople are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Chatbase offers a tiered pricing structure with a range of plans from Free to Unlimited, catering to different levels of usage from 20 messages per month to 40,000 messages per month. The cost per 1,000 tickets or chats with Chatbase is $25, and additional services such as extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding are available for additional fees. Chatbase includes features like analytics and insights and email lead capture but does not offer human handover or an AI email assistant.
Neople, on the other hand, has a significantly higher price per 1,000 tickets or chats at $334 and offers three main pricing plans: Junior, Medior, and Senior, starting at €1500 per month. Specific usage tiers and additional features such as human handover, analytics, insights, and email lead capture are not provided in the available information. Neople does not include an AI email assistant, similar to Chatbase. The higher pricing of Neople suggests it may be targeting a different market segment or offering additional services not detailed in the provided information.
| Feature | Chatbase | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $334 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | Chatbase pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Chatbase, Neople, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Each tool offers unique features, pricing plans, and capabilities that cater to different business needs.
Chatbase and My AskAI both offer AI customer support features, whereas Neople does not. This makes Chatbase and My AskAI more suitable for businesses looking to implement AI-driven customer support solutions.
All three platforms—Chatbase, Neople, and My AskAI—offer AI features designed to assist support agents. This ensures that support teams can leverage AI to streamline their workflows and improve response times.
Chatbase offers a range of pricing plans from Free to $399 per month, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Neople's pricing is significantly higher, starting at €1500 per month, making it less accessible for smaller businesses. My AskAI offers more moderate pricing plans starting at $60 per month, with a 30-day free trial available for all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Chatbase charges $25, Neople charges €334, and My AskAI charges $99. Chatbase offers the lowest cost per 1,000 tickets, making it a more economical choice for high-volume support needs.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. My AskAI's tiers start at 200 conversations per month for the Essentials plan and go up to unlimited conversations for the Enterprise plan. Neople does not provide specific usage tiers.
My AskAI includes a human handover feature, allowing seamless transitions from AI to human agents. Chatbase does not offer this feature, and Neople's capabilities in this area are not specified.
Both Chatbase and My AskAI provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions. Neople does not specify if it offers this feature.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of automation to customer support operations. Chatbase and Neople do not offer this feature.
Chatbase and My AskAI both offer email lead capture capabilities, while Neople does not specify if it includes this feature. This helps businesses capture potential leads directly from customer interactions.
Chatbase imposes character limits on its plans, ranging from 400,000 to 11,000,000 characters per chatbot. In contrast, My AskAI offers unlimited webpages and documents across all plans, providing more flexibility for content management. Neople does not provide information on content limits.
Chatbase's plans range from 1 chatbot on the Free plan to 10 chatbots on the Unlimited plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Neople does not specify the number of chatbots or agents available.
None of the three platforms offer a hosted help centre, which means businesses will need to manage their own help centre solutions.
None of the platforms provide a chatbot flow builder, which could be a consideration for businesses looking for more customizable chatbot interactions.
Chatbase supports direct text inputs, websites, files, Google Drive, and Notion for content integration. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Neople does not specify its content integration capabilities.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. My AskAI provides a more extensive list of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and Twitter. Neople does not specify its end-user integrations.
All three platforms are GDPR compliant. However, only Neople is SOC-2 compliant, which may be a critical factor for businesses with stringent security requirements.
Chatbase offers varying levels of support based on the plan, from help center access to 24/7 support with an account manager on the Unlimited plan. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and success manager support for the Enterprise plan. Neople's support details are not provided.
Chatbase and My AskAI both use GPT-4o for their AI models. My AskAI also offers additional models like Claude and Gemini for its Enterprise plan. Neople does not specify the AI models it uses.
Both Chatbase and My AskAI offer API access, allowing for greater customization and integration capabilities. Neople's API access details are not provided.
In summary, My AskAI stands out with its comprehensive feature set, moderate pricing plans, and extensive integration options. Chatbase offers competitive pricing and a range of usage tiers, while Neople's higher pricing and unspecified features may limit its appeal.
