Chatbase and LiveHelpNow are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chatbase offers tiered pricing plans based on the number of messages, ranging from a free plan with 20 messages per month to an unlimited plan at $399 per month for up to 40,000 messages. Additional features such as custom domains and removing branding are available at extra costs. Chatbase includes analytics and insights capabilities and email lead capture but does not support human handover or AI email assistance.
LiveHelpNow, on the other hand, prices its services per agent, with core features like live chat, ticket management, and knowledge base access each costing $21 per agent. Additional functionalities such as a chatbot and AI support (Hue AI) are available at higher monthly rates. LiveHelpNow supports human handover and provides analytics and insights, along with email lead capture. However, specific usage tiers and a detailed breakdown of costs per 1,000 tickets/chats are not provided, indicating a more customized pricing approach.
| Feature | Chatbase | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, LiveHelpNow, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing models tailored to different business needs.
All three platforms, Chatbase, LiveHelpNow, and My AskAI, provide AI customer support features and AI capabilities for support agents. This ensures that each tool can automate responses and assist human agents in resolving customer queries more efficiently.
Chatbase offers a tiered pricing structure starting from a free plan with limited features to a more comprehensive unlimited plan at $399 per month. Additional costs include extra message credits, chatbots, custom domains, and branding removal. LiveHelpNow's pricing is per agent, with different features like live chat, ticket management, and AI capabilities priced separately. My AskAI offers three straightforward plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application (POA), each with a 30-day free trial and no card required.
For AI pricing per 1,000 tickets/chats, Chatbase charges $25, while My AskAI charges $99. LiveHelpNow's pricing for this feature is not disclosed and is available upon request (POA).
Chatbase provides usage tiers based on message limits, starting from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. My AskAI's usage tiers are based on the number of conversations, with Essentials allowing 200 conversations per month, Pro 1,000 conversations, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each. LiveHelpNow does not provide specific usage tiers.
Human handover is supported by both LiveHelpNow and My AskAI, enabling seamless transitions from AI to human agents when necessary. Chatbase does not offer this feature.
All three platforms offer conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or LiveHelpNow. This can help automate and streamline email responses, enhancing overall efficiency.
Email lead capture is supported by all three platforms, enabling businesses to collect and manage leads through AI interactions.
Chatbase imposes character limits per chatbot, varying by plan, while My AskAI offers unlimited webpages and documents across all plans. LiveHelpNow does not provide specific content limits.
Chatbase's plans allow for a varying number of chatbots, from one on the free plan to ten on the unlimited plan. My AskAI's Essentials and Pro plans support one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow provides a hosted help center, a feature not available in Chatbase or My AskAI.
None of the three platforms offer a chatbot flow builder, focusing instead on other AI and automation features.
My AskAI supports a wide range of integrations for content and knowledge, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatbase supports integrations with direct text inputs, websites, files, Google Drive, and Notion. LiveHelpNow's integrations are limited to websites, documents, and its help center.
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. LiveHelpNow's end-user integrations can be found on their website.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant. Support varies, with Chatbase providing different levels of support based on the plan, LiveHelpNow not specifying support details, and My AskAI offering web, email,
