Chatbase and LivechatAI are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Chatbase offers a tiered pricing structure with a cost of $25 per 1,000 tickets or chats. Its usage tiers range from a free plan with 20 messages per month to an unlimited plan with 40,000 messages per month. Chatbase includes features such as analytics and email lead capture but does not support human handover or an AI email assistant. Additional services, such as extra message credits, extra chatbots, custom domains, and the removal of "Powered By Chatbase" branding, are available at extra costs.
LivechatAI, on the other hand, charges $55 per 1,000 tickets or chats and has a more extensive range of usage tiers, including free and multiple paid plans that offer varying message limits and access to GPT-3.5 and GPT-4 messages. LivechatAI supports human handover and provides analytics and email lead capture but also lacks an AI email assistant. Its pricing plans range from a free tier to an expert plan with unlimited messages. The key difference between the two is the higher cost per ticket for LivechatAI and its inclusion of human handover capability, which might be crucial for some businesses.
| Feature | Chatbase | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $55 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. This summary provides an objective comparison of these three platforms, focusing on their key features, pricing, and capabilities.
All three platforms—Chatbase, LivechatAI, and My AskAI—offer robust AI customer support features aimed at reducing the volume of support tickets. They also provide AI functionalities designed to assist support agents, ensuring a comprehensive support experience.
Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for unlimited usage. Additional costs include extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding.
LivechatAI's pricing starts at a free tier and goes up to $389 per month for the Expert plan. Each plan includes a specified number of messages, with the higher tiers offering unlimited messages.
My AskAI offers three pricing plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). All plans come with a 30-day free trial, requiring no credit card for signup.
The AI price per 1,000 tickets or chats varies across the platforms. Chatbase charges $25, LivechatAI charges $55, and My AskAI charges $99. This pricing structure can significantly impact the overall cost depending on the volume of support interactions.
Chatbase offers usage tiers based on the number of messages per month, ranging from 20 messages in the free plan to 40,000 messages in the unlimited plan. LivechatAI's tiers are based on the number of GPT messages, with higher plans offering unlimited messages. My AskAI offers tiers based on the number of conversations per month, with the Enterprise plan providing unlimited conversations and additional charges for exceeding limits.
Human handover is a crucial feature for seamless customer support. Both LivechatAI and My AskAI offer this feature, allowing for a smooth transition from AI to human agents when necessary. Chatbase, however, does not provide human handover capabilities.
All three platforms offer conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions. This feature is essential for understanding customer needs and improving service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or LivechatAI. This capability can help automate email responses and enhance email support efficiency.
Email lead capture is available across all three platforms, enabling businesses to collect and manage leads effectively through their AI customer support tools.
Chatbase and LivechatAI have specific content limits based on characters or messages, while My AskAI offers unlimited webpages and documents across all plans. This flexibility can be advantageous for businesses with extensive content requirements.
Chatbase and LivechatAI have limitations on the number of chatbots or agents per plan, with higher-tier plans allowing more bots. My AskAI offers one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan.
None of the platforms provide a hosted help center or chatbot flow builder, focusing instead on their core AI customer support functionalities.
Chatbase, LivechatAI, and My AskAI support various integrations for content and knowledge management. My AskAI offers the most extensive range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, providing greater flexibility for businesses.
My AskAI supports a wide array of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and Teams. Chatbase and LivechatAI offer fewer integrations, focusing on essential platforms like WhatsApp and Slack.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager for its Enterprise plan, while Chatbase and LivechatAI provide different levels of support based on the plan.
Chatbase and LivechatAI primarily use GPT-4o, with LivechatAI also supporting Llama and Mistral. My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for the Enterprise plan. All platforms provide API access, enabling businesses to integrate AI functionalities into their existing systems.
In summary, Chatbase, LivechatAI, and My AskAI each offer robust AI customer support solutions with varying features, pricing, and capabilities. My AskAI distinguishes itself with unique offerings like an AI email assistant, extensive integrations, and unlimited content limits, making it a versatile choice for businesses seeking comprehensive AI support solutions.
