Chatbase and Kommunicate are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing various customer engagement features. Chatbase offers a tiered pricing structure with a basic free plan that includes up to 20 messages per month, scaling up to an unlimited plan for $399 per month, which includes 40,000 messages. Additional services such as extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding come with additional fees. Chatbase includes analytics and insights, as well as email lead capture functionalities, but lacks a human handover feature.
Kommunicate, on the other hand, has a higher price per 1,000 tickets/chats at $84 and offers three main usage tiers: Lite for $100 per month, Advanced for $200 per month, and a custom-priced Enterprise plan. Kommunicate also provides analytics and insights, as well as email lead capture functionalities. One key differentiator is that Kommunicate supports human handover, allowing seamless transition between AI and human agents when necessary. Both tools aim to enhance customer support efficiency, but they cater to different budget levels and feature requirements.
| Feature | Chatbase | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $84 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Kommunicate, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each offers a range of features, pricing plans, and capabilities tailored to different business needs. This summary aims to provide a comprehensive comparison of these three platforms.
All three platforms—Chatbase, Kommunicate, and My AskAI—offer AI customer support features. This means they can handle customer inquiries autonomously, reducing the load on human support agents.
Both Chatbase and My AskAI provide AI features specifically designed to assist support agents, enhancing their productivity. Kommunicate, however, does not offer these specialized AI features for support agents.
Chatbase offers tiered pricing from a free plan to an unlimited plan costing $399 per month. Kommunicate’s pricing starts at $100 per month and goes up to $200 per month, with custom pricing available for enterprise needs. My AskAI offers plans starting at $60 per month, with an upper tier at $99 per month and custom pricing for enterprise solutions. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Chatbase is the most economical at $25, followed by Kommunicate at $84. My AskAI charges $99 per 1,000 tickets/chats.
Chatbase offers usage tiers ranging from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Kommunicate's tiers start at 1,000 messages and go up to 5,000 messages, with custom options for enterprise customers. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
Both Kommunicate and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Chatbase does not offer this feature.
All three platforms—Chatbase, Kommunicate, and My AskAI—offer conversation analytics and insights, helping businesses understand customer interactions better.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Kommunicate.
All three platforms support email lead capture, aiding businesses in gathering potential customer information.
Chatbase has content limits based on the plan, ranging from 400,000 to 11,000,000 characters per chatbot. Kommunicate's content limits are not specified. My AskAI offers unlimited webpages and documents on all plans, with automatic updates.
Chatbase’s plans allow for 1 to 10 chatbots depending on the tier. Kommunicate does not specify limits on chatbots or agents. My AskAI provides 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the platforms—Chatbase, Kommunicate, or My AskAI—offer a hosted help centre.
Kommunicate provides a chatbot flow builder, which is not available in Chatbase or My AskAI.
Chatbase integrates with direct text inputs, websites, and various file types. Kommunicate supports web scraping, FAQs, documents, and customer interactions, along with integrations like Zendesk and Salesforce. My AskAI offers extensive integrations, including websites, multiple file types, and platforms like Google Drive, Confluence, SharePoint, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Kommunicate’s end-user integrations are detailed on their website. My AskAI supports a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and various social media platforms via Intercom/Zendesk.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
Chatbase offers varying levels of support based on the plan, from help center access to 24/7 support with an account manager. Kommunicate provides email, knowledge base, and live chat support across all plans, with additional support options for enterprise customers. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated Slack and success manager support for enterprise customers.
All three platforms utilize GPT-4o. My AskAI also offers additional models like Claude and Gemini for its Enterprise plan.
API access is available across Chatbase, Kommunicate, and My AskAI, enabling businesses to integrate these tools into their existing systems.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with its AI email assistant, extensive integrations, and flexible support options. The 30-day free trial without a credit card requirement also makes it an attractive option for businesses looking to explore AI-driven customer support solutions.
