AI customer support features comparison: Chatbase vs Helpkit

Introduction

In the competitive landscape of AI customer support tools, Chatbase, Helpkit, and My AskAI stand out as prominent solutions aimed at deflecting support tickets. Each platform offers a unique set of features, pricing plans, and capabilities designed to enhance customer support operations.

AI Customer Support Features

All three platforms—Chatbase, Helpkit, and My AskAI—provide AI customer support features, making them suitable for automating responses and reducing the burden on human agents. However, My AskAI distinguishes itself by also offering AI features specifically tailored for support agents, which is not available with Helpkit.

Pricing Plans

Chatbase offers a range of pricing plans starting from a free tier to an unlimited plan at $399 per month. Additional costs include extra message credits, chatbots, custom domains, and the option to remove branding. Helpkit's plans range from $19 to $79 per month, with an additional $49 per month for their AI chatbot. My AskAI's pricing is straightforward with three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chatbase charges $25, Helpkit charges $49, and My AskAI charges $99. While My AskAI's rate is higher, this includes advanced features and integrations that may justify the cost for some users.

Usage Tiers

Chatbase offers usage tiers based on the number of messages per month, ranging from 20 messages in the free plan to 40,000 messages in the unlimited plan. Helpkit does not provide specific usage tiers. My AskAI's tiers are based on the number of conversations per month, with the Essentials plan allowing 200 conversations, Pro allowing 1,000, and the Enterprise plan offering unlimited conversations. Additional conversations are charged at $0.10 each.

Human Handover

A significant feature where My AskAI excels is the human handover capability, allowing seamless transition from AI to human agents. This feature is absent in both Chatbase and Helpkit, providing My AskAI an edge in scenarios requiring human intervention.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, enabling businesses to track performance and optimize their customer support strategies.

AI Email Assistant

My AskAI is the only platform among the three to offer an AI email assistant, enhancing its utility for managing email communications alongside chat interactions.

Email Lead Capture

Email lead capture features are available across all three platforms, supporting lead generation efforts through customer interactions.

Content Limits

Chatbase imposes content limits based on the plan, with the highest tier offering up to 11,000,000 characters per chatbot. Helpkit does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for content management.

Number of Chatbots/Agents

Chatbase's number of chatbots varies by plan, from one chatbot in the free plan to ten in the unlimited plan. Helpkit does not specify the number of chatbots. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit offers a hosted help center, a feature not available in Chatbase and My AskAI. This can be beneficial for businesses looking to provide a centralized support resource for customers.

Chatbot Flow Builder

None of the platforms provide a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations (Content/Knowledge)

Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile for different content management systems.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Helpkit supports website integration. My AskAI provides a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, offering comprehensive connectivity for various communication channels.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with Chatbase offering different levels of support based on the plan, Helpkit's support details not provided, and My AskAI offering web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise.

AI Models Available

Chatbase and My AskAI utilize GPT-4o, while Helpkit uses GPT-4. My AskAI's Enterprise plan includes additional AI models like Claude and Gemini, providing more options for advanced AI capabilities.

API Access

API access is available in Chatbase and My AskAI, but not in Helpkit, allowing for greater customization and integration possibilities in the former two platforms.

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its comprehensive integrations, human handover capability, AI email assistant, and flexible content limits, making it a versatile choice for businesses with diverse support needs.