Chatbase and HappyChat AI are AI customer support tools designed to deflect support tickets by automating responses to common inquiries. Both platforms offer various pricing tiers and capabilities to cater to different business needs.
Chatbase charges $25 per 1,000 tickets or chats and provides four usage tiers: Free, Hobby, Standard, and Unlimited, with prices ranging from $0 to $399 per month. Additional features include analytics and insights, email lead capture, and optional add-ons like custom domains and removing branding for extra fees. However, it lacks human handover and an AI email assistant.
HappyChat AI, on the other hand, charges $24 per 1,000 tickets or chats and also offers a range of plans: Free, Starter, Growth, Pro, and Enterprise, with prices from $0 to $399 per month. Similar to Chatbase, it includes analytics and insights, and email lead capture but does not support human handover or an AI email assistant. HappyChat AI's pricing structure and usage tiers are slightly different, offering a Growth plan at $49 per month, which is not available in Chatbase's offerings.
In summary, both Chatbase and HappyChat AI provide robust AI customer support solutions with comparable pricing and features, though their specific plans and additional options vary slightly to meet diverse business requirements.
| Feature | Chatbase | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing models, and capabilities that cater to different business needs.
All three platforms—Chatbase, HappyChat AI, and My AskAI—provide AI customer support features. These features are aimed at automating responses and managing customer interactions effectively to reduce the workload on human support agents.
Chatbase and My AskAI both offer AI features specifically designed to assist support agents, enhancing their productivity and efficiency. However, it remains to be confirmed whether HappyChat AI provides similar features.
Chatbase offers a range of pricing plans from a free tier to an unlimited tier at $399 per month, with additional costs for extra message credits, chatbots, custom domains, and removing branding. HappyChat AI also has a free tier and scales up to an enterprise plan priced at $399 per month. My AskAI provides a more streamlined pricing structure with plans starting at $60 per month for the Essentials plan, $99 for the Pro plan, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. Chatbase charges $25, HappyChat AI charges $24, while My AskAI has a higher rate at $99. This higher rate may reflect the advanced capabilities and integrations offered by My AskAI.
Chatbase and HappyChat AI both offer multiple usage tiers with varying message limits, ranging from 20 messages per month in the free plan to 40,000 messages per month in Chatbase's unlimited plan. My AskAI, on the other hand, offers 200 conversations per month under the Essentials plan, 1,000 conversations per month for the Pro plan, and unlimited conversations for the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary. This feature can be crucial for handling complex customer queries that require human intervention.
All three platforms—Chatbase, HappyChat AI, and My AskAI—provide conversation analytics and insights. These tools help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase and HappyChat AI. This assistant can help automate and manage email responses, further reducing the support team's workload.
All three platforms support email lead capture, enabling businesses to gather customer information and follow up on potential leads effectively.
Chatbase and HappyChat AI impose limits on the content that can be processed. Chatbase has character limits per chatbot, while HappyChat AI limits the number of source pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and ease of use.
Chatbase and HappyChat AI offer multiple chatbots/agents depending on the plan, with Chatbase offering up to 10 chatbots and HappyChat AI going up to 50. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
