Chatbase and CustomGPT are AI customer support tools designed to deflect support tickets by automating responses to common queries. Chatbase offers a range of pricing plans, starting with a free tier that allows up to 20 messages per month and scaling up to an Unlimited plan for $399 per month, which supports 40,000 messages. Additional features like extra message credits, extra chatbots, custom domains, and removing the "Powered by Chatbase" branding are available for additional fees. Chatbase provides analytics and insights as well as email lead capture but does not offer human handover or an AI email assistant.
CustomGPT, on the other hand, positions itself at a higher price point with its Standard plan costing $99 per month for 1,000 GPT-4 queries and its Premium plan at $499 per month for 5,000 GPT-4 queries, with custom pricing available for enterprise-level usage. Like Chatbase, CustomGPT includes analytics and insights and email lead capture but lacks human handover and an AI email assistant. CustomGPT's pricing per 1,000 tickets or chats is significantly higher at $250 compared to Chatbase's $25, indicating a potential focus on higher-end or more complex query handling.
| Feature | Chatbase | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $250 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing assistance to customers. Each platform offers unique features and capabilities, catering to different business needs.
All three platforms—Chatbase, CustomGPT, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, only Chatbase and My AskAI extend these AI capabilities to support agents, assisting them in handling complex queries.
Chatbase offers a tiered pricing structure starting from a free plan up to $399 per month for unlimited usage. Additional features like extra message credits and custom domains are available at an extra cost. CustomGPT's pricing ranges from $99 to $499 per month with a custom enterprise option. My AskAI offers plans starting at $60, with a 30-day free trial available on all plans, making it accessible for businesses to try before committing.
When it comes to the cost per 1,000 tickets or chats, Chatbase is the most affordable at $25, followed by My AskAI at $99. CustomGPT is significantly higher at $250, which may be a consideration for businesses with high volumes of support tickets.
Chatbase and CustomGPT both offer various usage tiers, with Chatbase providing up to 40,000 messages per month on its highest plan. CustomGPT offers up to 5,000 GPT-4 queries per month. My AskAI provides unlimited conversations on its enterprise plan, with additional conversations costing $0.10 each beyond the plan limits.
A notable feature of My AskAI is its human handover capability, which allows seamless transition from AI to human agents when necessary. This feature is not available in Chatbase or CustomGPT, making My AskAI a more comprehensive solution for end-to-end customer support.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. This feature helps in understanding customer behavior and optimizing the AI responses.
My AskAI stands out with its AI email assistant feature, which is not offered by Chatbase or CustomGPT. This feature can help businesses automate email responses, further enhancing customer support efficiency.
Email lead capture is supported by all three platforms, allowing businesses to gather customer information and follow up on leads effectively.
Chatbase has character limits based on the plan, with up to 11,000,000 characters per chatbot. CustomGPT offers storage for up to 300 million words on its premium plan. My AskAI provides unlimited webpages and documents across all plans, which are updated automatically, offering more flexibility in content management.
Chatbase allows up to 10 chatbots on its highest plan, while CustomGPT supports up to 100 custom chatbots. My AskAI offers unlimited chatbots on its enterprise plan, providing scalability for businesses with extensive customer support needs.
None of the platforms offer a hosted help center or a chatbot flow builder, focusing instead on direct AI-driven interactions.
All three platforms integrate with various content and knowledge sources. Chatbase supports direct text inputs, websites, and files from Google Drive and Notion. CustomGPT offers extensive integration options, including helpdesks, knowledge bases, and multimedia content. My AskAI provides a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile.
Chatbase integrates with platforms like WhatsApp, Slack, and WordPress. CustomGPT offers a variety of integrations, including live chat widgets and e-commerce platforms like Shopify and Wix. My AskAI supports a comprehensive list of integrations, including major CRM and communication platforms such as Zendesk, Intercom, HubSpot, Slack, and more, ensuring seamless customer support across various channels.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, Chatbase provides varying levels of support based on the plan, including 24/7 support on the highest tier. CustomGPT offers tailored support for enterprise customers, including a dedicated account manager. My AskAI provides extensive support options, including priority support and success managers for enterprise clients.
Chatbase and CustomGPT primarily use GPT-4 for their AI models. My AskAI offers a range of AI models, including GPT-4o, Claude, and Gemini, providing more flexibility. All three platforms offer API access, allowing businesses to integrate their AI capabilities into existing systems.
My AskAI distinguishes itself with features like human handover, AI email assistant, and extensive integration options, making it a versatile and comprehensive solution for businesses looking to enhance their customer support capabilities.
