Chatbase and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatbase offers a tiered pricing model with a range of plans from free to $399 per month, catering to different usage needs from 20 messages per month to 40,000 messages per month. The cost per 1,000 tickets/chats is relatively low at $25, making it an economical option for high-volume users. Key features include analytics and insights, email lead capture, and additional customization options such as extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding. However, Chatbase lacks human handover and an AI email assistant.
On the other hand, Customerly operates on a usage-based billing system for its higher-tier plans, with prices ranging from $9 to $299 per month. The cost per 1,000 tickets/chats is significantly higher at $300. Customerly's notable features include human handover, analytics and insights, an AI email assistant, and email lead capture. These capabilities position Customerly as a more comprehensive solution for businesses that require advanced AI and human interaction features. While it may be more expensive, Customerly offers a robust set of tools for companies looking for a more integrated customer support solution.
| Feature | Chatbase | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $300 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms—Chatbase, Customerly, and My AskAI—offer AI customer support features aimed at deflecting support tickets. This core functionality helps businesses reduce the load on human support agents by automating responses to common queries.
Chatbase and My AskAI provide AI features specifically designed to assist support agents, whereas Customerly does not. This makes Chatbase and My AskAI more versatile for organizations looking to enhance both customer-facing and internal support operations.
Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for the Unlimited plan. Customerly's plans range from $9 to $299 per month, with usage-based billing for higher tiers. My AskAI's pricing starts at $60 per month, going up to enterprise-level pricing, which is available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI-powered interactions, Chatbase charges $25 per 1,000 tickets/chats, making it the most cost-effective option in this category. Customerly charges $300, while My AskAI charges $99, positioning itself between the two in terms of pricing.
Chatbase offers tiered usage limits from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. Customerly employs usage-based billing without fixed tiers. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations costing $0.10 each.
Both Customerly and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chatbase lacks this feature, which could be a limitation for businesses requiring human intervention in complex cases.
All three platforms offer conversation analytics and insights, enabling businesses to track performance and improve customer interactions based on data-driven insights.
Customerly and My AskAI both feature AI email assistants, whereas Chatbase does not. This functionality can be crucial for businesses looking to automate email responses alongside chat interactions.
All three platforms provide email lead capture capabilities, helping businesses grow their contact lists and nurture potential customers through automated means.
Chatbase offers generous content limits, especially on higher-tier plans. Customerly's limits are based on interactions, ranging from 1,000 to 50,000. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it highly scalable.
Chatbase offers between 1 and 10 chatbots depending on the plan. Customerly does not specify the number of chatbots or agents. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans and unlimited chatbots on the Enterprise plan.
Customerly provides a hosted help center, which is not available on Chatbase or My AskAI. This feature can be beneficial for businesses looking to provide self-service options to their customers.
Customerly includes a chatbot flow builder, which is absent in both Chatbase and My AskAI. This feature allows businesses to create custom chatbot interactions without coding.
Chatbase supports direct text inputs, websites, and various file types, including Google Drive and Notion. Customerly integrates primarily with help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Customerly supports integrations with WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support varies, with Chatbase offering help center support on the free plan and 24/7 support on the Unlimited plan. My AskAI provides web and email support on the Essentials plan, priority support on the Pro plan, and Slack and Success Manager support on the Enterprise plan.
All platforms utilize GPT-4o for their AI models. My AskAI also offers additional models like Claude and Gemini on the Enterprise plan, providing more flexibility in AI capabilities.
All three platforms provide API access, allowing businesses to integrate their AI customer support solutions with other systems and applications.
In summary, while all three platforms offer robust AI customer support features, My AskAI stands out for its extensive integrations, flexible pricing, and support options, making it a strong contender in the market.
