AI customer support features comparison:Chatbasevs CoSupport AI

Overview of AI Customer Support Tools

Chatbase, CoSupport AI, and My AskAI are prominent AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities that cater to various business needs.

AI Customer Support Features

All three platforms—Chatbase, CoSupport AI, and My AskAI—provide AI customer support features and tools aimed at assisting support agents. This ensures that businesses can leverage AI to improve customer interactions and streamline support processes.

Pricing Plans

Chatbase offers a range of pricing plans, starting from a free tier and scaling up to $399 per month for the Unlimited plan. Additional costs include extra message credits, chatbots, custom domains, and the removal of the 'Powered By Chatbase' branding. CoSupport AI's pricing details are not provided, making direct comparison challenging. My AskAI, on the other hand, provides clear pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise plans that are priced on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The AI pricing per 1,000 tickets or chats for Chatbase is $25, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month in the Free plan to 40,000 messages per month in the Unlimited plan. My AskAI's usage tiers are structured around conversations per month, with the Essentials plan allowing 200 conversations, the Pro plan 1,000 conversations, and the Enterprise plan offering unlimited conversations. Excess usage is charged at $0.10 per conversation.

Human Handover

My AskAI supports human handover, a critical feature for seamless customer support transitions. Chatbase does not offer this feature, and CoSupport AI's capabilities in this area are not specified.

Conversation Analytics/Insights

Both Chatbase and My AskAI provide conversation analytics and insights, enabling businesses to monitor and enhance their customer support interactions. CoSupport AI's offerings in this domain are not detailed.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant and email lead capture functionalities, features not available in Chatbase. CoSupport AI's capabilities in these areas are not specified.

Content Limits

Chatbase imposes content limits based on the plan, with the Free plan allowing 400,000 characters per chatbot and higher tiers permitting up to 11,000,000 characters. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility.

Number of Chatbots/Agents

Chatbase's number of chatbots varies by plan, from one in the Free plan to ten in the Unlimited plan. My AskAI's Essentials and Pro plans support one chatbot in two modes (public and private), while the Enterprise plan allows for unlimited chatbots. CoSupport AI's details are not provided.

Hosted Help Centre and Chatbot Flow Builder

Neither Chatbase nor My AskAI offers a hosted help center or chatbot flow builder, and CoSupport AI's offerings in these areas are unspecified.

Integrations

Chatbase integrates with various content and knowledge sources like direct text inputs, websites, and Google Drive, among others. My AskAI offers a more extensive range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, and more. For end-user integrations, My AskAI supports platforms like Zendesk, Intercom, and HubSpot, while Chatbase integrates with WhatsApp, Slack, Wordpress, and Zapier. CoSupport AI's integration capabilities are not detailed.

Compliance and Support

Both Chatbase and My AskAI are GDPR compliant, but neither is SOC-2 compliant. My AskAI offers tiered support options, from web and email support in the Essentials plan to priority and video support in the Pro plan, and a dedicated success manager in the Enterprise plan. Chatbase's support varies by plan, with the Unlimited plan including an account manager and 24/7 support.

AI Models and API Access

Chatbase uses GPT-4o for its AI models, while My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. Both platforms provide API access, facilitating integration with other systems. CoSupport AI's AI models and API access details are not provided.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with clear pricing, extensive integrations, human handover capabilities, and additional features like an AI email assistant and email lead capture. This makes it a versatile choice for businesses seeking comprehensive AI-driven customer support solutions.