AI customer support features comparison:Chatbasevs Cody AI

Overview of AI Customer Support Tools

In the competitive landscape of AI customer support tools, Chatbase, Cody AI, and My AskAI offer various features aimed at deflecting support tickets and enhancing customer service. Each platform provides unique capabilities and pricing structures designed to meet the needs of different business scales and requirements.

AI Customer Support Features

All three platforms, Chatbase, Cody AI, and My AskAI, offer AI customer support features to help businesses automate their customer service processes. However, My AskAI and Chatbase go a step further by also providing AI features specifically for support agents, enhancing their ability to handle complex queries effectively.

Pricing Plans

Chatbase offers a range of pricing plans from a free tier to an unlimited plan costing $399 per month. Additional costs can accrue for extra message credits, chatbots, custom domains, and removing the 'Powered By Chatbase' branding. Cody AI's pricing starts at $29 per month for the Basic plan and goes up to $249 per month for the Advanced plan. My AskAI offers a more straightforward pricing model with three tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

Chatbase charges $25 per 1,000 tickets/chats, while Cody AI charges $29. My AskAI, however, has a higher rate of $99 per 1,000 tickets/chats, which may reflect the comprehensive suite of features and integrations it offers.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Cody AI's credits range from 2,500 to 25,000 across its plans. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover and Analytics

My AskAI is the only platform among the three that offers human handover capabilities, ensuring a seamless transition from AI to human agents when necessary. Both Chatbase and My AskAI provide conversation analytics and insights, whereas Cody AI does not include this feature.

Additional Features

My AskAI stands out by offering an AI email assistant and email lead capture, features not available in Chatbase or Cody AI. This can be particularly beneficial for businesses looking to streamline their email communications and capture leads more effectively.

Content Limits and Chatbot Numbers

Chatbase imposes content limits ranging from 400,000 to 11,000,000 characters per chatbot, depending on the plan. Cody AI limits content by the number of documents and website pages, with the Advanced plan allowing up to 25,000 documents and pages. My AskAI offers unlimited webpages and documents across all plans, which can be a significant advantage for businesses with extensive content needs.

Integrations

Chatbase and Cody AI offer various integrations for content and knowledge management. My AskAI, however, provides a more extensive list of integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and more. For end-user integrations, My AskAI supports a wide range of platforms, including Zendesk, Intercom, Slack, and many others, ensuring flexibility and ease of use.

Compliance and Support

Both Chatbase and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. In terms of support, My AskAI offers tiered support options, with Essentials users receiving web and email support, Pro users getting priority support including video, and Enterprise users having access to a success manager and Slack support.

AI Models and API Access

All three platforms use GPT-4o as their AI model, with My AskAI's Enterprise plan offering additional models like Claude and Gemini. API access is available across all three platforms, providing developers with the flexibility to integrate these tools into their existing systems.

Conclusion

In summary, while Chatbase, Cody AI, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with additional functionalities like human handover, AI email assistant, and extensive integrations. Its straightforward pricing and comprehensive support options make it a compelling choice for businesses looking to enhance their customer support capabilities.