AI customer support features comparison: Chatbase vs Chatwith

AI Customer Support Tools: Chatbase vs. Chatwith vs. My AskAI

Overview

Chatbase, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing structures, and capabilities tailored for different business needs.

AI Customer Support Features

All three platforms—Chatbase, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed to assist support agents, a capability that Chatwith lacks.

Pricing Plans

Chatbase offers a range of pricing plans from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Chatwith's pricing starts at a free tier and goes up to a Business plan, with costs based on the number of messages. My AskAI provides three main plans: Essentials, Pro, and Enterprise, all of which come with a 30-day free trial and no card required.

AI Ticket/Chat Pricing

When it comes to the cost per 1,000 tickets or chats, Chatbase charges $25, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it includes additional advanced features and integrations which may justify the cost for some businesses.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages on the Unlimited plan. Chatwith offers up to 3,000 messages on its Business plan, while My AskAI provides 200 conversations on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan. My AskAI also charges $0.10 per conversation beyond these limits.

Human Handover

One of the standout features of My AskAI is its human handover capability, which neither Chatbase nor Chatwith offer. This feature allows seamless transition from AI to human agents when necessary, ensuring a smoother customer experience.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of support automation that can help manage and respond to customer emails efficiently.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather valuable customer information for follow-up and marketing purposes.

Content Limits

Chatbase and Chatwith have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans. This flexibility can be particularly beneficial for businesses with extensive content needs.

Number of Chatbots/Agents

Chatbase and Chatwith offer a varying number of chatbots based on their plans. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help center or a chatbot flow builder as part of their features.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Chatwith supports websites, files, various services and APIs, and YouTube. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Chatwith offers a wide range of integrations including ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, and more. My AskAI provides extensive end-user integrations such as Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, and several social media platforms.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Support varies with Chatbase offering different levels of support based on the plan, Chatwith providing community and email support, and My AskAI offering web and email support, with priority support and a success manager for higher-tier plans.

AI Models Available and API Access

Chatbase and My AskAI use GPT-4o, with My AskAI also offering Claude and Gemini for its Enterprise plan. Chatwith uses GPT-3.5 Turbo for its Standard plan and GPT-4 for its Business plan. All three platforms provide API access.

Conclusion

My AskAI differentiates itself with advanced features such as AI support for agents, human handover, an AI email assistant, and extensive integration options. While its pricing per 1,000 tickets is higher, the additional functionalities and comprehensive support can provide significant value for businesses seeking a robust AI customer support solution.