Chatbase and Chatwith are AI customer support tools designed to assist in deflecting support tickets by automating customer interactions. Chatbase offers a tiered pricing structure, starting with a free plan that includes 20 messages per month and scaling up to an unlimited plan with 40,000 messages per month for $399. Additional features such as extra message credits, extra chatbots, custom domains, and the removal of branding are available at additional costs. Chatbase provides analytics and insights as well as email lead capture but does not support human handover or an AI email assistant.
Chatwith, on the other hand, has a slightly different pricing model with a free plan that includes 50 messages per month, and paid plans starting at $19 per month for 2,000 messages, and a business plan starting at $59 per month for 3,000 messages. Like Chatbase, Chatwith includes analytics and insights and email lead capture, but it also lacks human handover and an AI email assistant. In terms of cost per 1,000 tickets or chats, Chatwith is marginally cheaper at $24 compared to Chatbase's $25. Both tools aim to streamline customer support operations by providing automated solutions, but they differ in their pricing structures and additional feature offerings.
| Feature | Chatbase | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing structures, and capabilities tailored for different business needs.
All three platforms—Chatbase, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed to assist support agents, a capability that Chatwith lacks.
Chatbase offers a range of pricing plans from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Chatwith's pricing starts at a free tier and goes up to a Business plan, with costs based on the number of messages. My AskAI provides three main plans: Essentials, Pro, and Enterprise, all of which come with a 30-day free trial and no card required.
When it comes to the cost per 1,000 tickets or chats, Chatbase charges $25, Chatwith charges $24, and My AskAI charges $99. While My AskAI's rate is higher, it includes additional advanced features and integrations which may justify the cost for some businesses.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages on the Unlimited plan. Chatwith offers up to 3,000 messages on its Business plan, while My AskAI provides 200 conversations on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan. My AskAI also charges $0.10 per conversation beyond these limits.
One of the standout features of My AskAI is its human handover capability, which neither Chatbase nor Chatwith offer. This feature allows seamless transition from AI to human agents when necessary, ensuring a smoother customer experience.
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
My AskAI is the only platform among the three that offers an AI email assistant, adding another layer of support automation that can help manage and respond to customer emails efficiently.
All three platforms support email lead capture, enabling businesses to gather valuable customer information for follow-up and marketing purposes.
Chatbase and Chatwith have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans. This flexibility can be particularly beneficial for businesses with extensive content needs.
Chatbase and Chatwith offer a varying number of chatbots based on their plans. My AskAI offers one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help center or a chatbot flow builder as part of their features.
Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Chatwith supports websites, files, various services and APIs, and YouTube. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Chatwith offers a wide range of integrations including ActivePieces, Google Sheets, Zapier, Shopify, WooCommerce, and more. My AskAI provides extensive end-user integrations such as Zendesk, Intercom, HubSpot, Slack, Teams, Tidio, LiveChat, and several social media platforms.
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