AI customer support features comparison: Chatbase vs Chatling

Overview

Chatbase, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—Chatbase, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability that Chatling lacks.

Pricing Plans

Chatbase offers a tiered pricing structure ranging from a free plan to an unlimited plan at $399 per month. Additional features such as extra message credits, chatbots, custom domains, and removal of branding are available at additional costs. Chatling's pricing starts with a free plan and goes up to $99 per month for the Ultimate plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When comparing the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by Chatbase at $25. My AskAI is priced higher at $99 per 1,000 tickets/chats, but this cost is offset by its extensive feature set and higher-tier integrations.

Usage Tiers

Chatbase and Chatling offer various usage tiers based on the number of messages or chats. Chatbase's tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Chatling offers up to 20,000 chats per month on its Ultimate plan. My AskAI's tiers include 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations priced at $0.10 each.

Human Handover

My AskAI is the only platform among the three that offers human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Chatbase and Chatling.

Conversation Analytics/Insights

All three platforms—Chatbase, Chatling, and My AskAI—provide conversation analytics and insights, helping businesses understand user interactions and improve their support strategies.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, a feature not available in either Chatbase or Chatling. This capability can significantly enhance the efficiency of handling email inquiries.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to collect and manage leads generated through interactions with the AI.

Content Limits

Chatbase and Chatling have defined content limits based on their pricing tiers. Chatbase's highest tier allows up to 11,000,000 characters per chatbot, while Chatling's Ultimate plan allows up to 65,000,000 characters. My AskAI offers unlimited content limits across all its plans, which can be a significant advantage for businesses with extensive content needs.

Number of Chatbots/Agents

Chatbase and Chatling offer multiple chatbots depending on the plan, with Chatbase allowing up to 10 chatbots on its Unlimited plan and Chatling up to 53 on its Ultimate plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

None of the three platforms—Chatbase, Chatling, or My AskAI—offer a hosted help center.

Chatbot Flow Builder

Chatling includes a chatbot flow builder, a feature absent in both Chatbase and My AskAI.

Integrations (Content/Knowledge)

Chatbase and Chatling support various content and knowledge integrations. My AskAI, however, offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile for different business environments.

Integrations (End Users)

Chatbase and Chatling provide several end-user integrations, such as WhatsApp, Slack, and WordPress. My AskAI expands on these by including additional integrations with platforms like HubSpot, Teams, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, and various social media channels via Intercom/Zendesk.

GDPR Compliance

Both Chatbase and My AskAI are GDPR compliant, ensuring adherence to data protection regulations. Chatling, however, does not comply with GDPR.

Support

Support options vary across the platforms. Chatbase offers different levels of support based on the plan, ranging from help center access to a dedicated account manager and 24/7 support on the Unlimited plan. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and additional support channels like Slack and a success manager on the Enterprise plan.

AI Models Available

Chatbase uses GPT-4o, while Chatling offers a variety of models, including GPT-3.5 Turbo, GPT-4 Turbo, and Claude models. My AskAI provides GPT-4o on its Essentials and Pro plans, with additional models like Claude and Gemini available on the Enterprise plan.

API Access

All three platforms—Chatbase, Chatling, and My AskAI—offer API access, allowing businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

Chatbase, Chatling, and My AskAI each offer unique features and capabilities tailored to different business needs. My AskAI distinguishes itself with its comprehensive support for AI features for support agents, human handover, AI email assistant, unlimited content limits, and extensive integrations, positioning it as a robust solution for businesses seeking versatile and scalable AI customer support tools.