Chatbase and Chatling are AI customer support tools designed to deflect support tickets by automating responses and capturing leads via email. Both platforms offer several pricing tiers and features aimed at different usage levels, but they differ significantly in their pricing structures and capacities.
Chatbase offers a range of pricing plans starting from a free tier with 20 messages per month, scaling up to an unlimited tier with 40,000 messages per month for $399. Additional features such as extra message credits, extra chatbots, custom domains, and the removal of the 'Powered By Chatbase' branding are available at additional costs. Chatbase is priced at $25 per 1,000 tickets or chats, and it includes analytics and email lead capture but does not support human handover or an AI email assistant.
In contrast, Chatling offers a more cost-effective solution with a price of $16 per 1,000 tickets or chats. Its usage tiers start from a free plan with 100 chats per month, up to an ultimate plan with 20,000 chats for $99 per month. Similar to Chatbase, Chatling provides analytics and email lead capture but lacks human handover and an AI email assistant. Chatling’s Pro plan at $35 per month offers 5,500 chats, presenting a middle-ground option for users needing more capacity without the higher costs associated with Chatbase's plans.
Overall, Chatbase and Chatling cater to different budgetary needs and usage capacities, offering essential features for AI customer support while differing in their pricing and scalability.
| Feature | Chatbase | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $16 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chatbase, Chatling, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, a capability that Chatling lacks.
Chatbase offers a tiered pricing structure ranging from a free plan to an unlimited plan at $399 per month. Additional features such as extra message credits, chatbots, custom domains, and removal of branding are available at additional costs. Chatling's pricing starts with a free plan and goes up to $99 per month for the Ultimate plan. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with pricing on application. Notably, My AskAI includes a 30-day free trial on all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chatling is the most economical at $16, followed by Chatbase at $25. My AskAI is priced higher at $99 per 1,000 tickets/chats, but this cost is offset by its extensive feature set and higher-tier integrations.
Chatbase and Chatling offer various usage tiers based on the number of messages or chats. Chatbase's tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Chatling offers up to 20,000 chats per month on its Ultimate plan. My AskAI's tiers include 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations priced at $0.10 each.
My AskAI is the only platform among the three that offers human handover, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Chatbase and Chatling.
All three platforms—Chatbase, Chatling, and My AskAI—provide conversation analytics and insights, helping businesses understand user interactions and improve their support strategies.
My AskAI is unique in offering an AI email assistant, a feature not available in either Chatbase or Chatling. This capability can significantly enhance the efficiency of handling email inquiries.
All three platforms support email lead capture, enabling businesses to collect and manage leads generated through interactions with the AI.
Chatbase and Chatling have defined content limits based on their pricing tiers. Chatbase's highest tier allows up to 11,000,000 characters per chatbot, while Chatling's Ultimate plan allows up to 65,000,000 characters. My AskAI offers unlimited content limits across all its plans, which can be a significant advantage for businesses with extensive content needs.
Chatbase and Chatling offer multiple chatbots depending on the plan, with Chatbase allowing up to 10 chatbots on its Unlimited plan and Chatling up to 53 on its Ultimate plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms—Chatbase, Chatling, or My AskAI—offer a hosted help center.
Chatling includes a chatbot flow builder, a feature absent in both Chatbase and My AskAI.
Chatbase and Chatling support various content and knowledge integrations. My AskAI, however, offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesfor
