Chatbase and Chat Thing are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. Chatbase offers a tiered pricing model with plans ranging from a free option with 20 messages per month to an unlimited plan at $399 per month for 40,000 messages. Additional features include analytics and insights, email lead capture, and options for extra message credits, extra chatbots, custom domains, and the removal of branding, each at additional costs. Chatbase charges $25 per 1,000 tickets/chats.
Chat Thing, on the other hand, provides a more extensive range of message tokens per tier, starting from a free plan with 80,000 message tokens per month to an enterprise plan at $299 per month for 120,000,000 message tokens. Like Chatbase, it includes analytics and insights and email lead capture but does not support human handover or AI email assistant functionalities. Chat Thing's pricing for 1,000 tickets/chats is lower at $13. Both platforms lack human handover capabilities, focusing on automated support to manage customer inquiries.
| Feature | Chatbase | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $13 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—Chatbase, Chat Thing, and My AskAI—provide AI customer support features. However, when it comes to offering AI features specifically for support agents, Chatbase and My AskAI include these capabilities, whereas Chat Thing does not.
Chatbase offers a tiered pricing structure with plans ranging from Free to $399 per month. Additional costs include $7 per 1,000 extra messages and $7 per additional chatbot. Chat Thing's pricing starts at $0 and goes up to $299 per month, with a focus on message tokens. My AskAI offers plans starting at $60, with a 30-day free trial on all plans, and pricing for Enterprise plans is available upon request.
When comparing the AI price per 1,000 tickets or chats, Chatbase charges $25, Chat Thing charges $13, and My AskAI charges $99. This makes Chat Thing the most cost-effective option in this category.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Chat Thing offers a significantly higher range, from 80,000 message tokens per month on the Free plan to 120,000,000 tokens on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.
A unique feature of My AskAI is the human handover capability, which neither Chatbase nor Chat Thing offers. This feature allows for a seamless transition from AI to human agents when necessary.
All three platforms—Chatbase, Chat Thing, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support operations.
My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Chat Thing. All three platforms, however, do offer email lead capture capabilities.
Chatbase and Chat Thing have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase offers between 1 to 10 chatbots depending on the plan. Chat Thing provides a range from 1 chatbot on the Free plan to unlimited on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms—Chatbase, Chat Thing, or My AskAI—offer a hosted help centre or a chatbot flow builder.
Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Chat Thing offers integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI provides a broader range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsAp
