AI customer support features comparison: Chatbase vs Chat Thing

Overview

Chatbase, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Chatbase, Chat Thing, and My AskAI—provide AI customer support features. However, when it comes to offering AI features specifically for support agents, Chatbase and My AskAI include these capabilities, whereas Chat Thing does not.

Pricing Plans

Chatbase offers a tiered pricing structure with plans ranging from Free to $399 per month. Additional costs include $7 per 1,000 extra messages and $7 per additional chatbot. Chat Thing's pricing starts at $0 and goes up to $299 per month, with a focus on message tokens. My AskAI offers plans starting at $60, with a 30-day free trial on all plans, and pricing for Enterprise plans is available upon request.

AI Price Per 1,000 Tickets/Chats

When comparing the AI price per 1,000 tickets or chats, Chatbase charges $25, Chat Thing charges $13, and My AskAI charges $99. This makes Chat Thing the most cost-effective option in this category.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Chat Thing offers a significantly higher range, from 80,000 message tokens per month on the Free plan to 120,000,000 tokens on the Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond limits.

Human Handover

A unique feature of My AskAI is the human handover capability, which neither Chatbase nor Chat Thing offers. This feature allows for a seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms—Chatbase, Chat Thing, and My AskAI—offer conversation analytics and insights, providing valuable data to improve customer support operations.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant, a feature not available in Chatbase or Chat Thing. All three platforms, however, do offer email lead capture capabilities.

Content Limits

Chatbase and Chat Thing have specific content limits based on their pricing tiers, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatbase offers between 1 to 10 chatbots depending on the plan. Chat Thing provides a range from 1 chatbot on the Free plan to unlimited on the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms—Chatbase, Chat Thing, or My AskAI—offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Chat Thing offers integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI provides a broader range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Chat Thing supports websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers extensive integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Chatbase provides varying levels of support based on the plan, from help center access to 24/7 support. Chat Thing offers community support on the Free plan and 24/7 phone and chat support on the Pro and Enterprise plans. My AskAI offers web and email support on the Essentials plan, with priority support and a success manager available on higher-tier plans.

AI Models and API Access

Chatbase and Chat Thing utilize GPT-4 and GPT-4o models. My AskAI offers GPT-4o on the Essentials and Pro plans, with additional options like Claude and Gemini available on the Enterprise plan. All three platforms provide API access.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with unique features like human handover and an AI email assistant, as well as extensive integration options. Each platform has its own strengths and pricing structures, catering to different business needs and budgets.