Chatbase and Chaindesk are AI customer support tools designed to deflect support tickets and streamline customer interactions. Both platforms offer various tiers of usage and pricing plans to cater to different business needs.
Chatbase's pricing starts at $0 per month for the free tier, which includes 20 messages, and goes up to $399 per month for the unlimited tier, which includes 40,000 messages. Additional features like extra message credits, extra chatbots, custom domains, and removing the "Powered By Chatbase" branding come at additional costs. Chatbase does not offer human handover or an AI email assistant but provides analytics and email lead capture capabilities.
Chaindesk's pricing also begins at $0 per month for the free tier, which includes 100 message credits, and scales up to $499 per month for the enterprise tier, which includes 100,000 message credits. Chaindesk offers human handover, analytics, an AI email assistant, and email lead capture. With a lower price per 1,000 tickets/chats at $13 compared to Chatbase's $25, Chaindesk presents a more cost-effective option for high-volume users.
| Feature | Chatbase | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $13 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance the efficiency of customer service operations. All three platforms offer AI-driven features aimed at automating customer interactions and providing support agents with advanced capabilities.
While Chatbase and My AskAI offer AI features specifically designed for support agents, Chaindesk does not. This makes Chatbase and My AskAI more versatile in terms of providing comprehensive support solutions that include both customer-facing and agent-assisting functionalities.
Chatbase offers a range of pricing plans from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Chaindesk has a simpler pricing structure, ranging from Free to Enterprise, with fewer additional costs. My AskAI offers three main plans—Essentials, Pro, and Enterprise—with a 30-day free trial on all plans, which does not require a credit card. This trial period offers potential users a risk-free way to evaluate the platform.
Chatbase charges $25 per 1,000 tickets/chats, while Chaindesk is more cost-effective at $13. My AskAI, on the other hand, charges $99 per 1,000 conversations, which is higher but may be justified by its additional features and integrations.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Chaindesk offers up to 100,000 message credits per month on its Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, scaling up to unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chatbase does not offer this feature, which could be a limitation for businesses requiring more complex support workflows.
All three platforms—Chatbase, Chaindesk, and My AskAI—provide conversation analytics and insights, helping businesses to understand customer interactions better and improve their support processes.
Chaindesk and My AskAI both offer AI email assistants, enhancing their support capabilities by automating email responses. Chatbase does not include this feature, which could be a drawback for businesses relying heavily on email communication.
All three platforms offer email lead capture, ensuring that potential customer interactions are not lost and can be followed up effectively.
Chatbase has character limits for each pricing tier, while Chaindesk offers word storage limits. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates, making it highly scalable for businesses with extensive content needs.
Chatbase and Chaindesk have tiered limits on the number of chatbots or agents. My AskAI offers one agent with two modes (public and private) for Essentials and Pro plans, and unlimited agents for the Enterprise plan, providing more flexibility for growing businesses.
None of the three platforms offer a hosted help centre or a chatbot flow builder, indicating that these features may need to be developed or integrated separately.
Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Chaindesk supports websites, Notion, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it the most versatile in terms of content and knowledge integrations.
