AI customer support features comparison: Chatbase vs Chaindesk

AI Customer Support Tools: Chatbase vs. Chaindesk vs. My AskAI

Overview

Chatbase, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets and enhance the efficiency of customer service operations. All three platforms offer AI-driven features aimed at automating customer interactions and providing support agents with advanced capabilities.

AI Features for Support Agents

While Chatbase and My AskAI offer AI features specifically designed for support agents, Chaindesk does not. This makes Chatbase and My AskAI more versatile in terms of providing comprehensive support solutions that include both customer-facing and agent-assisting functionalities.

Pricing Plans

Chatbase offers a range of pricing plans from Free to Unlimited, with additional costs for extra message credits, chatbots, custom domains, and removing branding. Chaindesk has a simpler pricing structure, ranging from Free to Enterprise, with fewer additional costs. My AskAI offers three main plans—Essentials, Pro, and Enterprise—with a 30-day free trial on all plans, which does not require a credit card. This trial period offers potential users a risk-free way to evaluate the platform.

AI Price Per 1,000 Tickets/Chats

Chatbase charges $25 per 1,000 tickets/chats, while Chaindesk is more cost-effective at $13. My AskAI, on the other hand, charges $99 per 1,000 conversations, which is higher but may be justified by its additional features and integrations.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Chaindesk offers up to 100,000 message credits per month on its Enterprise plan. My AskAI provides 200 conversations per month on the Essentials plan, scaling up to unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Chaindesk and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. Chatbase does not offer this feature, which could be a limitation for businesses requiring more complex support workflows.

Conversation Analytics/Insights

All three platforms—Chatbase, Chaindesk, and My AskAI—provide conversation analytics and insights, helping businesses to understand customer interactions better and improve their support processes.

AI Email Assistant

Chaindesk and My AskAI both offer AI email assistants, enhancing their support capabilities by automating email responses. Chatbase does not include this feature, which could be a drawback for businesses relying heavily on email communication.

Email Lead Capture

All three platforms offer email lead capture, ensuring that potential customer interactions are not lost and can be followed up effectively.

Content Limits

Chatbase has character limits for each pricing tier, while Chaindesk offers word storage limits. My AskAI stands out by offering unlimited webpages and documents across all plans, with automatic updates, making it highly scalable for businesses with extensive content needs.

Number of Chatbots/Agents

Chatbase and Chaindesk have tiered limits on the number of chatbots or agents. My AskAI offers one agent with two modes (public and private) for Essentials and Pro plans, and unlimited agents for the Enterprise plan, providing more flexibility for growing businesses.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder, indicating that these features may need to be developed or integrated separately.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Chaindesk supports websites, Notion, YouTube, Google Drive, and various file types. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it the most versatile in terms of content and knowledge integrations.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Chaindesk supports integrations with websites, WordPress, Slack, Crisp, Zapier, WhatsApp, Telegram, Shopify, and Messenger. My AskAI offers the most comprehensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant, ensuring they meet essential data protection and privacy standards. However, none of them are SOC-2 compliant.

Support

Chatbase offers varying levels of support based on the pricing plan, from help center access to 24/7 support for the Unlimited plan. Chaindesk provides community and email support for free users, with dedicated support for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and Success manager support for Enterprise users, ensuring tailored assistance based on user needs.

AI Models Available

Chatbase uses the GPT-4o model. Chaindesk offers GPT-4o mini and GPT-4 models. My AskAI provides the GPT-4o model for Essentials and Pro plans, and offers options for GPT-4o, Claude, and Gemini for Enterprise users, providing more advanced AI capabilities.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support solutions with other systems and applications seamlessly.

Conclusion

While Chatbase and Chaindesk offer robust AI customer support features, My AskAI stands out with its extensive integrations, unlimited content capabilities, and flexible support options. These features make My AskAI a comprehensive solution for businesses looking to enhance their customer support operations with advanced AI capabilities.