AI customer support features comparison: Chatbase vs Botsonic

Chatbase vs. Botsonic vs. My AskAI: AI Customer Support Tools

Overview

Chatbase, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets, optimize customer interactions, and enhance the efficiency of support agents. Each platform offers unique features and pricing plans, catering to different business needs.

AI Customer Support Features

All three platforms, Chatbase, Botsonic, and My AskAI, offer AI customer support features. However, Chatbase and My AskAI also provide AI features specifically designed for support agents, whereas Botsonic does not.

Pricing Plans

Chatbase offers a range of pricing plans from Free ($0/month) to Unlimited ($399/month), with additional costs for extra message credits, chatbots, custom domains, and removing the "Powered By Chatbase" branding. Botsonic's plans range from Free ($0/month) to Enterprise ($800/month), while My AskAI provides Essentials ($60/month), Pro ($99/month), and Enterprise (POA) plans, with a 30-day free trial available for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

Chatbase charges $25 per 1,000 tickets/chats, Botsonic charges $41, and My AskAI has the highest rate at $99 per 1,000 tickets/chats.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Botsonic offers 100 messages as a one-time limit on the Free plan, 3,000 messages per month on the Professional plan, and 25,000 messages per month on the Enterprise plan. My AskAI's tiers are 200 conversations per month on the Essentials plan, 1,000 conversations per month on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations priced at $0.10 each.

Human Handover

Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chatbase and Botsonic do not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to track and improve customer interactions.

AI Email Assistant

Botsonic and My AskAI include AI email assistants, while Chatbase does not.

Email Lead Capture

All three platforms support email lead capture, helping businesses gather potential customer information.

Content Limits

Chatbase imposes character limits per chatbot, ranging from 400,000 characters on the Free plan to 11,000,000 characters on the paid plans. Botsonic allows 1 million uploaded characters on the Free plan, 50 million on the Professional plan, and 200 million on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatbase offers between 1 and 10 chatbots depending on the plan. Botsonic provides 1 chatbot on the Free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI includes 1 chatbot with both public and private modes on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help centre.

Chatbot Flow Builder

Botsonic is the only platform that includes a chatbot flow builder, which allows for the creation of custom conversation flows. Chatbase and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Botsonic supports a wider range of integrations, including WhatsApp, Facebook Messenger, Telegram, Slack, and more. My AskAI offers comprehensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, while Chatbase and My AskAI are not. Support varies across plans, with My AskAI offering the most comprehensive support options, including web, email, video, and Slack access, along with a Success manager for Enterprise users.

AI Models and API Access

All three platforms use GPT-4o models for their AI capabilities. My AskAI additionally offers Claude and Gemini models for Enterprise users. API access is available on all three platforms.

Conclusion

Chatbase, Botsonic, and My AskAI each offer a range of features and pricing plans suitable for different business needs. My AskAI stands out with its extensive integrations, human handover capability, and comprehensive support options, making it a robust choice for businesses seeking a versatile AI customer support tool.