Chatbase and Botsonic are AI customer support tools designed to deflect support tickets through automated responses and interactions. Chatbase offers a tiered pricing model with four main plans: Free, Hobby, Standard, and Unlimited, ranging from $0 to $399 per month. It charges $25 per 1,000 tickets or chats. Additional features include analytics and insights, email lead capture, and options for extra message credits, extra chatbots, custom domains, and the removal of the "Powered By Chatbase" branding. However, it does not support human handover or an AI email assistant.
Botsonic, on the other hand, provides three usage tiers: Free, Professional, and Enterprise, with prices from $0 to $800 per month. It charges $41 per 1,000 tickets or chats. Similar to Chatbase, Botsonic includes analytics and insights, as well as email lead capture. Additionally, it features an AI email assistant, which is not available in Chatbase. Botsonic also lacks human handover capabilities. The Professional plan is priced at $49 per month, and the Enterprise plan is significantly higher at $800 per month, reflecting its higher message limit and potentially more advanced features.
In summary, while both platforms share several core functionalities, Chatbase offers more granular pricing options and additional customization features, whereas Botsonic includes an AI email assistant and has a higher price point for its top-tier plan.
| Feature | Chatbase | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $41 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets, optimize customer interactions, and enhance the efficiency of support agents. Each platform offers unique features and pricing plans, catering to different business needs.
All three platforms, Chatbase, Botsonic, and My AskAI, offer AI customer support features. However, Chatbase and My AskAI also provide AI features specifically designed for support agents, whereas Botsonic does not.
Chatbase offers a range of pricing plans from Free ($0/month) to Unlimited ($399/month), with additional costs for extra message credits, chatbots, custom domains, and removing the "Powered By Chatbase" branding. Botsonic's plans range from Free ($0/month) to Enterprise ($800/month), while My AskAI provides Essentials ($60/month), Pro ($99/month), and Enterprise (POA) plans, with a 30-day free trial available for all plans without requiring a credit card.
Chatbase charges $25 per 1,000 tickets/chats, Botsonic charges $41, and My AskAI has the highest rate at $99 per 1,000 tickets/chats.
Chatbase's usage tiers range from 20 messages per month on the Free plan to 40,000 messages per month on the Unlimited plan. Botsonic offers 100 messages as a one-time limit on the Free plan, 3,000 messages per month on the Professional plan, and 25,000 messages per month on the Enterprise plan. My AskAI's tiers are 200 conversations per month on the Essentials plan, 1,000 conversations per month on the Pro plan, and unlimited conversations on the Enterprise plan, with additional conversations priced at $0.10 each.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Chatbase and Botsonic do not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to track and improve customer interactions.
Botsonic and My AskAI include AI email assistants, while Chatbase does not.
All three platforms support email lead capture, helping businesses gather potential customer information.
Chatbase imposes character limits per chatbot, ranging from 400,000 characters on the Free plan to 11,000,000 characters on the paid plans. Botsonic allows 1 million uploaded characters on the Free plan, 50 million on the Professional plan, and 200 million on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase offers between 1 and 10 chatbots depending on the plan. Botsonic provides 1 chatbot on the Free plan, 2 on the Professional plan, and 5 on the Enterprise plan. My AskAI includes 1 chatbot with both public and private modes on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms offer a hosted help centre.
Botsonic is the only platform that includes a chatbot flow builder, which allows for the creation of custom conversation flows. Chatbase and My AskAI do not offer this feature.
Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Botsonic supports website and file integrations. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Botsonic supports a
