Chatbase and Botsify are both AI customer support tools designed to deflect support tickets and enhance customer engagement through automation. Chatbase offers tiered pricing plans with a focus on message volume, starting from a free plan with 20 messages per month to an unlimited plan at $399 per month, with additional charges for extra features like custom domains and removing branding. It provides analytics and insights, but lacks a human handover feature and AI email assistant capabilities. Email lead capture is included in its offerings.
On the other hand, Botsify presents a more flexible pricing structure with three main plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a custom plan tailored to specific needs. Unlike Chatbase, Botsify includes human handover, allowing seamless transition from bot to human support when necessary. Both platforms offer analytics and email lead capture, but neither includes an AI email assistant. While Chatbase's pricing is clearly defined per message volume, Botsify's pricing for additional tickets or chats is provided on a per-quote basis.
| Feature | Chatbase | Botsify | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Do it yourself - $49/mo Done for you - $149/mo Custom - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Botsify pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Do it yourself - Unlimited Done for you - Unlimited Custom - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Do it yourself - 2 chatbots Done for you - 5 chatbots Custom - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Messenger SMS Website Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Do it yourself - Basic Support (general response) Done for you - Dedicated support (response and technical support) Custom - Dedicated support (response and technical support) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase,Botsify, andMy AskAIare AI customer support tools designed to streamline customer service operations and reduce the workload on human support agents. These platforms offer various features, pricing plans, and capabilities to cater to different business needs.
All three platforms—Chatbase, Botsify, and My AskAI—provide AI customer support features to help businesses manage and deflect support tickets. This core functionality is consistent across all three tools, ensuring that they can effectively handle customer inquiries.
Chatbase and My AskAI both offer AI features specifically designed to assist support agents. These features can help agents respond more efficiently to customer queries. In contrast, Botsify does not offer this capability, potentially limiting its usefulness for support agents who need AI assistance.
Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for unlimited usage. Additional costs apply for extra message credits, chatbots, custom domains, and removing branding. Botsify's pricing is simpler, with a "Do it yourself" plan at $49 per month and a "Done for you" plan at $149 per month, with a custom plan option available. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI usage, Chatbase charges $25 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Botsify's pricing for this metric is not openly provided and is available on request.
Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Botsify offers unlimited usage across all its plans. My AskAI's tiers include 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan. Additional conversations are charged at $0.10 each.
Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatbase does not offer this feature, which might be a limitation for businesses that require human intervention in complex scenarios.
All three platforms—Chatbase, Botsify, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Chatbase or Botsify. This capability can significantly enhance email-based customer support.
All three platforms support email lead capture, helping businesses to gather and manage potential customer leads effectively.
Chatbase imposes content limits based on the pricing tier, with the free plan allowing 400,000 characters per chatbot and higher tiers permitting up to 11,000,000 characters. Botsify offers unlimited content across all its plans. My AskAI also offers unlimited content for webpages and documents on all its plans, with automatic updates.
Chatbase offers varying numbers of chatbots depending on the plan, from one chatbot on the free plan to ten on the unlimited plan. Botsify provides two chatbots on the "Do it yourself" plan, five on the "Done for you" plan, and unlimited chatbots on the custom plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
Chatbase integrates with direct text inputs, websites, various file types, and Google Drive. Botsify's content integration details are not provided. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Botsify supports Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI offers a broad range of integrati
