AI customer support features comparison: Chatbase vs Botsify

Overview

Chatbase, Botsify, and My AskAI are AI customer support tools designed to streamline customer service operations and reduce the workload on human support agents. These platforms offer various features, pricing plans, and capabilities to cater to different business needs.

AI Customer Support Features

All three platforms—Chatbase, Botsify, and My AskAI—provide AI customer support features to help businesses manage and deflect support tickets. This core functionality is consistent across all three tools, ensuring that they can effectively handle customer inquiries.

AI Features for Support Agents

Chatbase and My AskAI both offer AI features specifically designed to assist support agents. These features can help agents respond more efficiently to customer queries. In contrast, Botsify does not offer this capability, potentially limiting its usefulness for support agents who need AI assistance.

Pricing Plans

Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for unlimited usage. Additional costs apply for extra message credits, chatbots, custom domains, and removing branding. Botsify's pricing is simpler, with a "Do it yourself" plan at $49 per month and a "Done for you" plan at $149 per month, with a custom plan option available. My AskAI provides three plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI usage, Chatbase charges $25 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Botsify's pricing for this metric is not openly provided and is available on request.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the unlimited plan. Botsify offers unlimited usage across all its plans. My AskAI's tiers include 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan. Additional conversations are charged at $0.10 each.

Human Handover

Both Botsify and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatbase does not offer this feature, which might be a limitation for businesses that require human intervention in complex scenarios.

Conversation Analytics/Insights

All three platforms—Chatbase, Botsify, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either Chatbase or Botsify. This capability can significantly enhance email-based customer support.

Email Lead Capture

All three platforms support email lead capture, helping businesses to gather and manage potential customer leads effectively.

Content Limits

Chatbase imposes content limits based on the pricing tier, with the free plan allowing 400,000 characters per chatbot and higher tiers permitting up to 11,000,000 characters. Botsify offers unlimited content across all its plans. My AskAI also offers unlimited content for webpages and documents on all its plans, with automatic updates.

Number of Chatbots/Agents

Chatbase offers varying numbers of chatbots depending on the plan, from one chatbot on the free plan to ten on the unlimited plan. Botsify provides two chatbots on the "Do it yourself" plan, five on the "Done for you" plan, and unlimited chatbots on the custom plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, various file types, and Google Drive. Botsify's content integration details are not provided. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Botsify supports Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI offers a broad range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and WhatsApp via Intercom/Zendesk.

Compliance

All three platforms are GDPR compliant, ensuring they adhere to data protection regulations. Botsify is also SOC-2 compliant, a feature not available in Chatbase and My AskAI.

Support

Chatbase offers varying levels of support depending on the plan, ranging from help center access on the free plan to an account manager and 24/7 support on the unlimited plan. Botsify provides basic support for the "Do it yourself" plan and dedicated support for the "Done for you" and custom plans. My AskAI offers web and email support on the Essentials plan, priority support on the Pro plan, and dedicated support via Slack and a success manager on the Enterprise plan.

AI Models Available

Chatbase and My AskAI both utilize GPT-4o for their AI models. My AskAI additionally offers Claude and Gemini models on the Enterprise plan, providing more flexibility for advanced AI needs. Botsify does not specify the AI models used.

API Access

All three platforms—Chatbase, Botsify, and My AskAI—provide API access, enabling businesses to integrate their own systems and workflows with the AI customer support tools.

Conclusion

Chatbase, Botsify, and My AskAI each offer a robust set of features for AI-driven customer support. My AskAI distinguishes itself with its AI email assistant, extensive integrations, and flexible AI model options. These aspects, combined with its competitive pricing and comprehensive support options, make it a strong contender in the market.