Chatbase and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatbase offers a tiered pricing model with plans ranging from Free to Unlimited, starting at $0 per month for up to 20 messages and scaling up to $399 per month for 40,000 messages. Additional features and services, such as extra message credits, custom domains, and removing branding, come at extra costs. Chatbase supports analytics and insights and includes email lead capture but does not offer human handover or an AI email assistant.
Alphachat, on the other hand, provides a more premium pricing structure, with the Standard plan costing €399 per month for 3,000 messages and an Enterprise plan offering unlimited usage at a customized rate. Unlike Chatbase, Alphachat includes human handover capabilities, which can be crucial for complex customer service needs. Similar to Chatbase, Alphachat also provides analytics, insights, and email lead capture, but it does not feature an AI email assistant. The higher cost of Alphachat reflects its focus on more extensive and customizable enterprise solutions.
| Feature | Chatbase | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $370 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and solutions. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.
All three platforms—Chatbase, Alphachat, and My AskAI—offer AI customer support features and AI capabilities for support agents. This makes them suitable for businesses looking to enhance their customer support operations with advanced AI solutions.
Chatbase offers a variety of pricing plans ranging from a free tier to an unlimited plan at $399 per month. Additional costs apply for extra message credits, chatbots, custom domains, and removing the 'Powered By Chatbase' branding. Alphachat's pricing is more streamlined, with a standard plan at €399 per month and customizable enterprise plans. My AskAI provides three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to the cost per 1,000 tickets or chats, Chatbase charges $25, making it the most cost-effective option. Alphachat is significantly more expensive at $370, while My AskAI charges $99, positioning itself as a mid-range option.
Chatbase's usage tiers range from 20 messages per month in the free plan to 40,000 messages per month in the unlimited plan. Alphachat offers 3,000 messages per month in the standard plan and unlimited messages in the enterprise plan. My AskAI's tiers include 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Alphachat and My AskAI support human handover, allowing complex queries to be escalated to human agents. Chatbase lacks this feature, which may be a limitation for businesses requiring seamless human intervention.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.
My AskAI distinguishes itself by offering an AI email assistant, a feature not available in Chatbase or Alphachat. This can be particularly beneficial for businesses looking to automate email responses alongside chat interactions.
Each platform supports email lead capture, ensuring that potential customer information is retained for follow-up and conversion efforts.
Chatbase imposes character limits on its chatbots, with the highest tier offering up to 11 million characters per chatbot. Alphachat and My AskAI offer unlimited content limits, with My AskAI automatically updating content.
Chatbase's plans vary from one chatbot in the free tier to ten in the unlimited plan. Alphachat offers one chatbot in the standard plan and unlimited chatbots in the enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre. However, Alphachat includes a chatbot flow builder, a feature absent in both Chatbase and My AskAI.
Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Alphachat's integrations are primarily through its flow editor. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Alphachat supports Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers a broad range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with Chatbase offering different levels of support based on the plan, Alphachat providing a dedicated account manager for enterprise plans, and My AskAI offering web, email, video, and Slack support depending on the plan.
Chatbase and My AskAI use GPT-4o models, with My AskAI also offering Claude and Gemini models in the Enterprise plan. All three platforms provide API access, ensuring that businesses can integrate the AI capabilities into their existing systems.
Chatbase, Alphachat, and My AskAI each offer robust AI customer support tools with unique features and pricing structures. My AskAI stands out with its AI email assistant, extensive integrations, and competitive pricing, making it a strong contender in the market.
