AI customer support features comparison: Chatbase vs Alphachat

Introduction

Chatbase, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and solutions. Each platform offers a range of features, pricing plans, and capabilities tailored to different business needs.

Key Features

All three platforms—Chatbase, Alphachat, and My AskAI—offer AI customer support features and AI capabilities for support agents. This makes them suitable for businesses looking to enhance their customer support operations with advanced AI solutions.

Pricing Plans

Chatbase offers a variety of pricing plans ranging from a free tier to an unlimited plan at $399 per month. Additional costs apply for extra message credits, chatbots, custom domains, and removing the 'Powered By Chatbase' branding. Alphachat's pricing is more streamlined, with a standard plan at €399 per month and customizable enterprise plans. My AskAI provides three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chatbase charges $25, making it the most cost-effective option. Alphachat is significantly more expensive at $370, while My AskAI charges $99, positioning itself as a mid-range option.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month in the free plan to 40,000 messages per month in the unlimited plan. Alphachat offers 3,000 messages per month in the standard plan and unlimited messages in the enterprise plan. My AskAI's tiers include 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Alphachat and My AskAI support human handover, allowing complex queries to be escalated to human agents. Chatbase lacks this feature, which may be a limitation for businesses requiring seamless human intervention.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions effectively.

AI Email Assistant

My AskAI distinguishes itself by offering an AI email assistant, a feature not available in Chatbase or Alphachat. This can be particularly beneficial for businesses looking to automate email responses alongside chat interactions.

Email Lead Capture

Each platform supports email lead capture, ensuring that potential customer information is retained for follow-up and conversion efforts.

Content Limits

Chatbase imposes character limits on its chatbots, with the highest tier offering up to 11 million characters per chatbot. Alphachat and My AskAI offer unlimited content limits, with My AskAI automatically updating content.

Number of Chatbots/Agents

Chatbase's plans vary from one chatbot in the free tier to ten in the unlimited plan. Alphachat offers one chatbot in the standard plan and unlimited chatbots in the enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre. However, Alphachat includes a chatbot flow builder, a feature absent in both Chatbase and My AskAI.

Integrations (Content/Knowledge)

Chatbase integrates with direct text inputs, websites, files, Google Drive, and Notion. Alphachat's integrations are primarily through its flow editor. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Alphachat supports Wix, Shopify, WordPress, HubSpot, Zendesk, Salesforce, RCS, and WhatsApp. My AskAI offers a broad range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with Chatbase offering different levels of support based on the plan, Alphachat providing a dedicated account manager for enterprise plans, and My AskAI offering web, email, video, and Slack support depending on the plan.

AI Models and API Access

Chatbase and My AskAI use GPT-4o models, with My AskAI also offering Claude and Gemini models in the Enterprise plan. All three platforms provide API access, ensuring that businesses can integrate the AI capabilities into their existing systems.

Conclusion

Chatbase, Alphachat, and My AskAI each offer robust AI customer support tools with unique features and pricing structures. My AskAI stands out with its AI email assistant, extensive integrations, and competitive pricing, making it a strong contender in the market.