Chatbase and Algomo are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Chatbase offers a tiered pricing model starting with a free plan for up to 20 messages per month and scaling up to an unlimited plan for $399 per month, with additional costs for extra message credits, chatbots, custom domains, and removing branding. It charges $25 per 1,000 tickets or chats and includes features such as analytics/insights and email lead capture, but does not support human handover or an AI email assistant.
Algomo, on the other hand, has a higher price per 1,000 tickets or chats at $125 but includes human handover and an AI email assistant in its feature set. Its pricing plans start at $9 per month for the Starter plan with 100 bot conversations and go up to $499 per month for the Scale plan with 10,000 bot conversations. Like Chatbase, Algomo also provides analytics/insights and email lead capture capabilities. This positions Algomo as a potentially more comprehensive tool for businesses requiring human handover and AI email assistance, albeit at a higher cost per interaction compared to Chatbase.
| Feature | Chatbase | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $125 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a suite of features aimed at automating responses and providing valuable insights. Here, we compare these three tools based on their key features, pricing, and capabilities to help you understand their market positions.
All three platforms—Chatbase, Algomo, and My AskAI—offer AI customer support features. These functionalities are designed to automate customer interactions, reducing the need for human intervention and improving response times.
Each platform also provides AI features specifically tailored for support agents. These features assist agents in handling customer queries more efficiently by offering AI-driven suggestions and insights.
Chatbase offers a range of pricing plans starting from a free tier up to $399 per month for the Unlimited plan. Additional costs include extra message credits, chatbots, custom domains, and the option to remove the "Powered By Chatbase" branding. Algomo's plans range from $9 to $499 per month, while My AskAI offers plans from $60 to $99 per month, with enterprise pricing available on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Chatbase charges $25, making it the most cost-effective option, whereas Algomo charges $125. My AskAI stands in the middle with a rate of $99.
Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. Algomo offers 100 to 10,000 bot conversations per month across its tiers. My AskAI provides 200 to unlimited conversations per month, with additional conversations costing $0.10 each.
Both Algomo and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chatbase does not offer this feature.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
Algomo and My AskAI include AI email assistants, which can automate email responses and assist in managing email queries. Chatbase does not offer this feature.
Each platform includes email lead capture capabilities, enabling businesses to gather customer information and follow up on leads effectively.
Chatbase has varying content limits based on the plan, with the highest tier allowing up to 11 million characters per chatbot. Algomo's limits range from 10 million to 100 million characters per workspace. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase allows up to 10 chatbots on its highest plan, while Algomo provides unlimited bots on its Scale plan. My AskAI offers one chatbot with two modes (public and private) on the Essentials and Pro plans, with unlimited bots available on the Enterprise plan.
None of the platforms offer a hosted help center or a chatbot flow builder.
Chatbase integrates with various content sources such as direct text inputs, websites, and files. Algomo supports public websites, support articles, past conversations, and more. My AskAI offers the most extensive integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom.
Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. Algomo supports Shopify, HubSpot, Zapier, Slack, Google Analytics, and WordPress. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
All three platforms are
