Chatbase and Aidbase are AI customer support tools designed to deflect support tickets and streamline customer interactions. Chatbase offers a range of pricing plans starting from a free tier with 20 messages per month, scaling up to an unlimited plan allowing 40,000 messages per month. The cost per 1,000 tickets or chats is $25. Chatbase provides analytics and insights, and features email lead capture, though it lacks a human handover and AI email assistant. Additional services such as extra message credits, extra chatbots, custom domains, and removal of the "Powered By Chatbase" branding are available at additional costs.
Aidbase, on the other hand, has a slightly higher cost per 1,000 tickets or chats at $29 and offers three usage tiers: Standard with 2,500 messages per month, Pro with 10,000 messages per month, and Expert with 100,000 messages per month. Aidbase includes an AI email assistant and email lead capture but does not offer analytics or insights. Like Chatbase, it does not support human handover. Aidbase's pricing plans start at $29 per month for the Standard plan, going up to $399 per month for the Expert plan. Both platforms cater to different needs and budgets, providing various features to enhance customer support efficiency.
| Feature | Chatbase | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $29 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chatbase pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chatbase, Aidbase, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets by automating responses and providing assistance to support agents. Each platform offers a range of features and pricing plans to cater to different business needs.
All three platforms, Chatbase, Aidbase, and My AskAI, provide AI customer support features. This ensures that they can handle customer inquiries efficiently, reducing the workload on human support teams.
Chatbase and My AskAI offer AI features specifically designed for support agents, enhancing their capabilities and efficiency. Aidbase, however, does not provide AI features tailored for support agents, which might limit its utility for some businesses.
Chatbase offers a variety of pricing plans ranging from a free tier to an Unlimited plan at $399 per month. Aidbase's pricing starts at $29 per month for the Standard plan and goes up to $399 per month for the Expert plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month, and an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When comparing the cost for handling 1,000 tickets or chats, Chatbase charges $25, Aidbase charges $29, and My AskAI charges $99. While My AskAI's cost is higher, this might be offset by its additional features and capabilities.
Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. Aidbase offers between 2,500 and 100,000 messages per month depending on the plan. My AskAI provides 200 to unlimited conversations per month, with an additional charge of $0.10 per conversation beyond the limits.
My AskAI stands out by offering human handover capabilities, enabling seamless transitions from AI to human agents when necessary. This feature is not available in Chatbase or Aidbase.
Both Chatbase and My AskAI provide conversation analytics and insights, which can help businesses understand customer interactions better and improve their support strategies. Aidbase does not offer this feature.
Aidbase and My AskAI include an AI email assistant feature, which can help automate and manage email communications. Chatbase does not offer this feature.
All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
Chatbase and Aidbase have specific content limits based on their pricing plans, with Chatbase offering up to 11,000,000 characters per chatbot and Aidbase providing up to 100M training characters per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase allows between 1 and 10 chatbots depending on the plan. Aidbase offers 5 to 50 chatbots. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatbase and Aidbase have more limited integration options.
My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and numerous chat platforms. Chatbase and Aidbase offer fewer end-user integration options.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI provides web, email, and video support for the Essentials and Pro plans, and adds Slack and a success manager for the Enterprise plan. Chatbase and Aidbase have less detailed support offerings.
Chatbase uses GPT-4o, Aidbase utilizes GPT-3.5 and GPT-4, while My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.
A
