AI customer support features comparison: Chatbase vs Aidbase

Overview of AI Customer Support Tools

Chatbase, Aidbase, and My AskAI are AI-driven customer support tools designed to help businesses deflect support tickets by automating responses and providing assistance to support agents. Each platform offers a range of features and pricing plans to cater to different business needs.

AI Customer Support Features

All three platforms, Chatbase, Aidbase, and My AskAI, provide AI customer support features. This ensures that they can handle customer inquiries efficiently, reducing the workload on human support teams.

AI Features for Support Agents

Chatbase and My AskAI offer AI features specifically designed for support agents, enhancing their capabilities and efficiency. Aidbase, however, does not provide AI features tailored for support agents, which might limit its utility for some businesses.

Pricing Plans

Chatbase offers a variety of pricing plans ranging from a free tier to an Unlimited plan at $399 per month. Aidbase's pricing starts at $29 per month for the Standard plan and goes up to $399 per month for the Expert plan. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month, and an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When comparing the cost for handling 1,000 tickets or chats, Chatbase charges $25, Aidbase charges $29, and My AskAI charges $99. While My AskAI's cost is higher, this might be offset by its additional features and capabilities.

Usage Tiers

Chatbase's usage tiers range from 20 messages per month on the free plan to 40,000 messages per month on the Unlimited plan. Aidbase offers between 2,500 and 100,000 messages per month depending on the plan. My AskAI provides 200 to unlimited conversations per month, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

My AskAI stands out by offering human handover capabilities, enabling seamless transitions from AI to human agents when necessary. This feature is not available in Chatbase or Aidbase.

Conversation Analytics/Insights

Both Chatbase and My AskAI provide conversation analytics and insights, which can help businesses understand customer interactions better and improve their support strategies. Aidbase does not offer this feature.

AI Email Assistant

Aidbase and My AskAI include an AI email assistant feature, which can help automate and manage email communications. Chatbase does not offer this feature.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.

Content Limits

Chatbase and Aidbase have specific content limits based on their pricing plans, with Chatbase offering up to 11,000,000 characters per chatbot and Aidbase providing up to 100M training characters per month. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatbase allows between 1 and 10 chatbots depending on the plan. Aidbase offers 5 to 50 chatbots. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Chatbase and Aidbase have more limited integration options.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and numerous chat platforms. Chatbase and Aidbase offer fewer end-user integration options.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI provides web, email, and video support for the Essentials and Pro plans, and adds Slack and a success manager for the Enterprise plan. Chatbase and Aidbase have less detailed support offerings.

AI Models Available

Chatbase uses GPT-4o, Aidbase utilizes GPT-3.5 and GPT-4, while My AskAI offers GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan.

API Access

All three platforms provide API access, allowing businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

In summary, while each platform offers a range of features and pricing plans, My AskAI distinguishes itself with its extensive integrations, human handover capabilities, and comprehensive support options. These features position My AskAI as a robust solution for businesses looking for advanced AI customer support tools.