Pros and cons of usingChatbasefor AI customer support
Chatbase is an AI customer support tool designed to deflect support tickets by automating responses and providing efficient customer service. The platform offers various pricing tiers to accommodate different usage levels, starting with a free plan that allows up to 20 messages per month. The Hobby plan, priced at $19 per month, supports up to 2,000 messages, while the Standard plan at $99 per month allows for up to 10,000 messages. The Unlimited plan, costing $399 per month, supports up to 40,000 messages. For additional needs, extra message credits and chatbots can be purchased at $7 per 1,000 messages and $7 per additional chatbot, respectively.
Chatbase includes several key features such as analytics and insights to help businesses understand customer interactions and optimize their support strategies. It also offers email lead capture capabilities but does not support human handover or an AI email assistant. Additional services like custom domains and the option to remove the "Powered By Chatbase" branding are available at $59 and $39 per month, respectively. With a competitive pricing structure and a focus on automated customer support, Chatbase positions itself as a viable option for businesses looking to streamline their customer service operations.
Full breakdown: All available features and pricing
| Feature | Chatbase | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| Price Plans | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $99 |
| Usage Tiers | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Overview
ChatbaseandMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer features aimed at supporting both customers and support agents through AI-driven interactions.
Pricing
Chatbase offers a tiered pricing structure with plans ranging from free to $399 per month. Additional features like extra message credits, chatbots, custom domains, and removing 'Powered By Chatbase' branding come at extra costs. In contrast, My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on request. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
AI Pricing and Usage Tiers
For AI pricing per 1,000 tickets or chats, Chatbase charges $25, whereas My AskAI charges $99. However, My AskAI's usage tiers are more generous, offering unlimited conversations in its Enterprise plan, compared to Chatbase's 40,000 messages per month in its highest tier.
Human Handover
A key differentiator is the human handover feature, which is available in My AskAI but not in Chatbase. This allows for seamless transition from AI to human agents when necessary, ensuring better customer service.
Conversation Analytics and Insights
Both Chatbase and My AskAI provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
AI Email Assistant and Email Lead Capture
My AskAI includes an AI email assistant, a feature not available in Chatbase. Both platforms offer email lead capture capabilities.
Content Limits and Number of Chatbots/Agents
Chatbase has specific character limits for each plan, while My AskAI allows unlimited webpages and documents across all plans, automatically updating the content. In terms of chatbots or agents, Chatbase offers up to 10 chatbots in its highest plan, whereas My AskAI provides unlimited agents in its Enterprise plan.
Integrations
Chatbase supports direct text inputs, websites, files, Google Drive, and Notion for content and knowledge integrations. My AskAI extends this by including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Chatbase supports WhatsApp, Slack, WordPress, and Zapier. My AskAI offers a broader range, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and several others.
Compliance and Support
Both platforms are GDPR compliant but not SOC-2 compliant. In terms of support, Chatbase offers varying levels of support depending on the plan, with the highest tier providing 24/7 support and an account manager. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
AI Models and API Access
Both platforms provide API access. Chatbase uses GPT-4o for its AI models. My AskAI also uses GPT-4o but offers additional models like Claude and Gemini in its Enterprise plan.
Conclusion
In summary, while both Chatbase and My AskAI offer comprehensive AI customer support features, My AskAI provides additional benefits such as human handover, an AI email assistant, more extensive integrations, and unlimited content limits. These features can be crucial for businesses looking for a more versatile and scalable AI customer support solution.
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