Chat Thing and Zipchat are both AI customer support tools designed to deflect support tickets through automated responses and interactions. Chat Thing offers a more cost-effective pricing structure at $13 per 1,000 tickets/chats, compared to Zipchat's $86 for the same volume. Chat Thing provides a range of usage tiers, from a free plan offering 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. In contrast, Zipchat's tiers start at 500 replies per month and go up to 6,000 replies per month, with an enterprise option available upon request.
Both platforms include features such as analytics/insights and email lead capture but do not support human handover or AI email assistance. Chat Thing's pricing plans range from a free tier to $299 per month for the enterprise level, making it a potentially more scalable option for growing businesses. Zipchat's plans are more expensive, starting at $49 per month and reaching $499 per month for the scale tier, with enterprise pricing available on request. This positions Chat Thing as a more budget-friendly option, while Zipchat may appeal to businesses with higher support needs and larger budgets.
| Feature | Chat Thing | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $86 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Chat Thing, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing conversational assistance. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms provide AI customer support features, which help in managing customer inquiries and reducing the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, which neither Chat Thing nor Zipchat provide.
Chat Thing offers a tiered pricing structure starting from a free plan up to an enterprise level at $299 per month. Zipchat's pricing begins at $49 per month and goes up to $499 per month, with an enterprise option available on request. My AskAI's pricing starts at $60 per month for the Essentials plan, and goes up to $99 per month for the Pro plan, with enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing potential users an opportunity to explore the service before committing.
When it comes to the cost of handling 1,000 tickets or chats, Chat Thing charges $13, making it the most economical option. Zipchat charges $86, while My AskAI charges $99 for the same volume, placing it as the most expensive in this category.
Chat Thing provides various message token limits across its plans, with the free plan offering 80,000 tokens per month and the enterprise plan offering up to 120,000,000 tokens per month. Zipchat's usage tiers are based on the number of replies, starting at 500 replies per month and going up to 6,000 replies per month. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.
Only My AskAI offers a human handover feature, enabling seamless transition from AI to human agents when necessary. This feature is absent in both Chat Thing and Zipchat.
All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI is the only platform that includes an AI email assistant, automating email responses and further reducing the workload on support teams. This feature is not available in Chat Thing or Zipchat.
All three platforms support email lead capture, allowing businesses to gather potential customer information through their AI chatbots.
Chat Thing offers various storage token limits, with the free plan providing 600,000 tokens per month and the enterprise plan offering up to 120,000,000 tokens per month. Zipchat's content limits are based on the number of webpages, ranging from 1,000 to 30,000. My AskAI offers unlimited webpages and documents across all its plans, which are updated automatically.
Chat Thing provides different numbers of chatbots depending on the plan, ranging from 1 chatbot in the free plan to unlimited chatbots in the enterprise plan. Zipchat offers 2 chatbots in the starter plan but does not specify the number for higher tiers. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder.
Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive. Zipchat supports integrati
