AI customer support features comparison: Chat Thing vs Zipchat

Overview

Chat Thing, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and providing conversational assistance. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms provide AI customer support features, which help in managing customer inquiries and reducing the workload on human agents. However, My AskAI stands out by also offering AI features specifically designed to assist support agents, which neither Chat Thing nor Zipchat provide.

Pricing Plans

Chat Thing offers a tiered pricing structure starting from a free plan up to an enterprise level at $299 per month. Zipchat's pricing begins at $49 per month and goes up to $499 per month, with an enterprise option available on request. My AskAI's pricing starts at $60 per month for the Essentials plan, and goes up to $99 per month for the Pro plan, with enterprise pricing available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing potential users an opportunity to explore the service before committing.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost of handling 1,000 tickets or chats, Chat Thing charges $13, making it the most economical option. Zipchat charges $86, while My AskAI charges $99 for the same volume, placing it as the most expensive in this category.

Usage Tiers

Chat Thing provides various message token limits across its plans, with the free plan offering 80,000 tokens per month and the enterprise plan offering up to 120,000,000 tokens per month. Zipchat's usage tiers are based on the number of replies, starting at 500 replies per month and going up to 6,000 replies per month. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations costing $0.10 each.

Human Handover

Only My AskAI offers a human handover feature, enabling seamless transition from AI to human agents when necessary. This feature is absent in both Chat Thing and Zipchat.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, automating email responses and further reducing the workload on support teams. This feature is not available in Chat Thing or Zipchat.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information through their AI chatbots.

Content Limits

Chat Thing offers various storage token limits, with the free plan providing 600,000 tokens per month and the enterprise plan offering up to 120,000,000 tokens per month. Zipchat's content limits are based on the number of webpages, ranging from 1,000 to 30,000. My AskAI offers unlimited webpages and documents across all its plans, which are updated automatically.

Number of Chatbots/Agents

Chat Thing provides different numbers of chatbots depending on the plan, ranging from 1 chatbot in the free plan to unlimited chatbots in the enterprise plan. Zipchat offers 2 chatbots in the starter plan but does not specify the number for higher tiers. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive. Zipchat supports integrations with websites, files, chat instructions, and customer conversations. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Zipchat supports integrations with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. Chat Thing offers varying levels of support based on the plan, ranging from community support to 24/7 phone and chat support with a dedicated account manager. Zipchat does not differentiate support levels across its plans. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and success manager support in the Enterprise plan.

AI Models Available and API Access

Chat Thing and Zipchat primarily use GPT-4 or their own algorithms. My AskAI offers GPT-4o across its plans, with the Enterprise plan also supporting Claude and Gemini. Both Chat Thing and My AskAI provide API access, while Zipchat does not.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its additional AI features for support agents, human handover capability, AI email assistant, and extensive integrations. These features, combined with its competitive pricing and free trial, make it a compelling option for businesses looking to enhance their customer support capabilities.