Chat Thing and Wonderchat are AI customer support tools designed to deflect support tickets and streamline customer service operations. Chat Thing offers a more cost-effective solution with a price of $13 per 1,000 tickets/chats, compared to Wonderchat's $41 for the same volume. Chat Thing provides various usage tiers ranging from a free plan with 80,000 message tokens per month to an enterprise plan with 120,000,000 message tokens per month. In contrast, Wonderchat's usage tiers start from the Lite plan with 3,000 messages and go up to the Professional plan with 30,000 messages, with an enterprise option available upon request.
Both platforms offer analytics and insights as well as email lead capture features. However, Chat Thing does not support human handover, whereas Wonderchat includes this capability, potentially offering a more seamless transition to human agents when necessary. Price-wise, Chat Thing's plans range from $0 per month for the free tier to $299 per month for the enterprise tier. On the other hand, Wonderchat's pricing starts at $49.99 per month for the Lite plan and goes up to $499.99 per month for the Professional plan, with enterprise pricing available on application.
| Feature | Chat Thing | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $41 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing,Wonderchat, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each tool offers various features, pricing plans, and capabilities, catering to different business needs.
All three platforms, Chat Thing, Wonderchat, and My AskAI, provide comprehensive AI customer support features. However, My AskAI stands out by offering additional AI features specifically for support agents, making it a more versatile tool in handling customer queries and aiding support teams.
Chat Thing offers a range of pricing plans starting from a free tier up to an Enterprise plan at $299 per month. Wonderchat's pricing begins at $49.99 per month and goes up to a Professional plan at $499.99 per month, with an Enterprise plan available upon request. My AskAI's plans start at $60 per month for the Essentials plan, with a 30-day free trial available for all plans without requiring a credit card. This makes My AskAI more accessible for businesses to try before committing.
In terms of cost per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by Wonderchat at $41. My AskAI charges $99, which is higher but could be justified by its additional features and capabilities.
Chat Thing offers usage tiers based on message tokens, with the free plan providing 80,000 tokens per month and the Enterprise plan offering up to 120 million tokens. Wonderchat's usage is measured in messages, ranging from 3,000 to 30,000 messages per month. My AskAI uses conversation-based tiers, starting at 200 conversations per month for the Essentials plan, with an unlimited option available for Enterprise plans. My AskAI also charges $0.10 per conversation beyond the plan limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Chat Thing lacks this feature, which could be a limitation for businesses requiring human intervention in complex queries.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, adding another layer of automation and support for handling customer emails efficiently. This feature is not available in Chat Thing or Wonderchat.
All three platforms support email lead capture, helping businesses gather and manage leads effectively through their customer support interactions.
Chat Thing and Wonderchat have specific content limits based on storage tokens and characters/webpages, respectively. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility and scalability for growing businesses.
Chat Thing and Wonderchat offer multiple chatbots based on the pricing tier. My AskAI provides one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for Enterprise plans. This flexibility can be beneficial for businesses with varying needs.
None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on their core AI customer support functionalities.
Chat Thing integrates with YouTube, websites, RSS feeds, and Google Drive. Wonderchat supports direct text inputs and various file types, including audio and video. My AskAI offers the most extensive range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly adaptable to different business environments.
Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Wonderchat supports integrations with platforms like Wordpress, Webflow, and Shopify. My AskAI provides a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms, offering extensive connectivity options for businesses.
All three platforms are GDPR compliant. However, none are SOC-2 compliant. In terms of support, Chat Thing offers varying levels of support based on the plan, from community support to 24/7 phone and chat support for Enterprise plans. Wonderchat provides email support across all plans, with Zoom support for higher tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated success manager support for Enterprise plans.
Chat Thing uses GPT-4 and GPT-4o models. Wonderchat offers GPT-4o, Claude 3, and Minstral AI. My AskAI uses GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for Enterprise plans, providing more flexibility in choosing the AI model that best fits business needs.
All three platforms offer API access, allowing businesses to integrate their AI customer support functionalities with other systems and applications.
In summary, while all three platforms offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, a comprehensive range of integrations, and flexible content limits. Its pricing structure, including a 30-day free trial, makes it an attractive option for businesses looking to enhance their customer support operations.
