Chat Thing and Watermelon are both AI customer support tools designed to deflect support tickets, but they differ significantly in pricing, capabilities, and features. Chat Thing offers a tiered pricing structure based on message tokens, with plans ranging from a free tier to an enterprise tier costing $299 per month. The cost per 1,000 tickets or chats is $13. Chat Thing provides analytics and insights, email lead capture, but lacks human handover and an AI email assistant.
In contrast, Watermelon's pricing is feature-based, with plans starting at €149 per month and going up to €1499 per month for enterprise-level services. The cost per 1,000 tickets or chats is considerably higher at $522. Watermelon includes features such as human handover and analytics/insights, and like Chat Thing, it supports email lead capture but does not offer an AI email assistant. These distinctions highlight Chat Thing as a more cost-effective option for businesses focused on budget, while Watermelon may appeal to those requiring advanced features like human handover.
| Feature | Chat Thing | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $13 | $522 | $99 |
| Usage Tiers | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Chat Thing pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | YouTube Website RSS Feeds Google Drive Notion | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4 GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Chat Thing,Watermelon, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities tailored to different user needs.
All three platforms—Chat Thing, Watermelon, and My AskAI—provide AI customer support features. However, when it comes to AI features specifically designed for support agents, both Watermelon and My AskAI offer these capabilities, whereas Chat Thing does not.
Chat Thing offers a range of pricing plans from a free tier to an Enterprise plan costing $299 per month. Watermelon's pricing starts at €149 per month for the Basic plan and goes up to €1499 per month for the Enterprise plan. My AskAI's plans start at $60 per month for the Essentials plan, with a 30-day free trial available for all plans without requiring a credit card.
When comparing the cost per 1,000 tickets or chats, Chat Thing is the most affordable at $13, followed by My AskAI at $99. Watermelon is significantly more expensive at $522.
Chat Thing offers various usage tiers based on message tokens, starting from 80,000 tokens per month for the free plan to 120,000,000 tokens per month for the Enterprise plan. Watermelon bases its usage tiers on features rather than specific metrics. My AskAI provides usage tiers based on the number of conversations, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations.
Both Watermelon and My AskAI support human handover, allowing seamless transitions from AI to human agents. Chat Thing does not offer this feature.
All three platforms—Chat Thing, Watermelon, and My AskAI—provide conversation analytics and insights, enabling users to monitor and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Chat Thing or Watermelon. This can be particularly useful for automating and enhancing email support.
All three platforms support email lead capture, helping businesses collect and manage customer leads effectively.
Chat Thing's content limits vary by plan, starting from 600,000 storage tokens per month for the free plan to 120,000,000 storage tokens for the Enterprise plan. Watermelon offers unlimited channels across all plans, while My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
Chat Thing offers a range of chatbot limits, from 1 chatbot in the free plan to unlimited chatbots in the Enterprise plan. Watermelon offers chatbots starting from the Premium plan, with up to 10 chatbots in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in both the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Watermelon is the only platform among the three that offers a hosted help center. Chat Thing and My AskAI do not provide this feature.
None of the three platforms—Chat Thing, Watermelon, and My AskAI—offer a chatbot flow builder.
Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. Watermelon's integrations include websites and documents. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. Watermelon supports live chat, Facebook Messenger, WhatsApp, Instagram, email, and several other platforms planned for early 2024. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various other platforms, including WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms—Chat Thing, Watermelon, and My AskAI—are GDPR compliant. None of them are SOC-2 compliant.
Chat Thing offers different levels of support depending on the plan, ranging from community support in the free plan to 24/7 phone and chat support in the Enterprise plan. Watermelon's support includes onboarding, self-service, email, phone, and chat support, with additional features in higher-tier plans. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and success manager support in the Enterprise plan.
Chat Thing uses GPT-4 and GPT-4o models. Watermelon employs different models based on the plan, with the Basic plan not specifying a model, the Premium plan using GPT-3.5, and the higher-tier plans using GPT-4o. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini in the Enterprise plan.
All three platforms—Chat Thing, Watermelon, and My AskAI—provide API access, allowing for custom integrations and extended functionalities.
